Clutch Launches First Permanent Customer Hub in CF Markville Mall

Canada’s leading online car retailer brings its digital experience to life with a new interactive space in Markham’s CF Markville Mall

Clutch, Canada’s fastest-growing online used car retailer, announces the opening of its first Customer Hub inside Cadillac Fairview Markville Mall (5000 Hwy 7, Markham, ON). This opening marks a significant milestone in Clutch’s mission to make buying and selling pre-owned cars easier, more convenient, and more accessible for all Canadians. To celebrate the grand opening, Clutch has partnered with Andrea’s Cookies to give away custom treats to anyone who stops by on Sunday, June 15th, for the grand opening.

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Markville Customer Hub

Strategically located in one of the Greater Toronto Area’s busiest shopping centres, this inaugural Customer Hub will serve as a dedicated pick-up and drop-off point for customers buying or selling through Clutch.ca. It offers a physical touchpoint in an otherwise digital-first experience, bridging the gap between online convenience and in-person service.

“This space is about giving our customers more choice and flexibility,” said Dan Park, CEO of Clutch. “While most of our customers love the ease of buying a car entirely online, some value having a physical space where they can interact with our team. Our new Customer Hub brings the best of both worlds together, and is a place where technology and human connection meet.”

Services Offered Include:

• Convenient Pick-Up and Drop-Off: This location will serve as a centralized hub for customers to pick up or drop off vehicles purchased or sold through Clutch.ca, streamlining the handoff experience.
• On-Site Support from Clutch Experts: Friendly and knowledgeable Clutch experts will be available on-site to facilitate vehicle hand-offs and ensure a smooth and seamless experience.
• Guided Digital Shopping: Customers can browse Clutch’s full online inventory using dedicated in-store computers, with staff available to assist in navigating listings, comparing vehicles, and answering any product-related questions.
• Customer Education and Guidance: Clutch experts will provide in-person guidance on the digital car-buying process.

While the core focus is convenience, the physical presence helps reinforce Clutch’s commitment to transparency, trust, and customer support—hallmarks of the brand’s customer-first approach.

For more information, visit clutch.ca or stop by the grand opening on June 15th.

About Clutch:

Founded in 2016, Clutch is Canada’s leading online retailer for pre-owned vehicles. Clutch aims to provide an incredible car buying experience for its customers by bringing a best-in-class e-commerce experience to the Canadian pre-owned car industry. By visiting clutch.ca, customers can browse a large selection of high-quality vehicles at low prices and access an end-to-end online purchase experience which includes financing, insurance, and seamless home delivery. Clutch ensures complete peace of mind with each car being backed with a standard 10-day money back guarantee and 210-point inspection. Clutch is headquartered in Toronto and services Ontario and Nova Scotia, with sell-side services also available in British Columbia.

To learn more about Clutch visit clutch.ca. Read more on our blog here.

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