GovWorx, an emerging leader in AI-powered Quality Assurance (“QA”) and training solutions for 9-1-1 emergency communications centers (“ECCs”), today announced a strategic partnership with Serent Capital, a growth-focused private equity firm with deep expertise in GovTech and public safety markets. The partnership aims to advance GovWorx’s mission to transform the future of 9-1-1 telecommunications and expand its reach across public safety.
Founded in 2023 by CEO Scott MacDonald and CTO Alex Montgomery, GovWorx has quickly established itself as an innovator in the 9-1-1 market through its flagship product, CommsCoach. In less than a year, the company is serving more than 100 customers who are leveraging GovWorx’s AI-generated evaluations and training simulations to help address the staffing, retention, and training challenges faced by ECCs today. The company also continues to roll out additional offerings, including BluAssist and MedAssist, which streamline report creation and QA for Law Enforcement and EMS agencies.
“This partnership is a major milestone for GovWorx,” said Scott MacDonald, Co-Founder and CEO of GovWorx. “We’ve been fortunate to help so many public safety agencies early on, and partnering with Serent allows us to scale faster, build smarter, and help so many more. Alex and I were drawn to Serent’s operator-first mindset, deep knowledge of the public safety landscape, and most importantly, their alignment with our long-term vision, while allowing us to maintain operational control of the company.”
The partnership brings together GovWorx’s mission-driven innovation and Serent’s hands-on operational expertise to support continued growth. With Serent’s support, GovWorx will invest in product development, expand go-to-market capabilities, and further deliver value to public safety agencies.
“We believe GovWorx is uniquely positioned to bring transformative technology to 9-1-1 centers and beyond,” said Stewart Lynn, Partner at Serent Capital. “From our first conversations with Scott and Alex, it was clear that this team deeply understands the needs of 9-1-1 centers. We’re thrilled to partner with them and help accelerate their roadmap to bring scalable, impactful solutions to the broader public safety community.”
As part of the partnership, Serent Capital and GovWorx will work closely to expand into adjacent public safety markets, deepen product functionality, and continue to deliver the highest levels of customer satisfaction—a hallmark of the company’s early success.
GovWorx marks Serent’s fifth GovTech investment in the past four years, joining a portfolio that includes category leaders such as BS&A and First Due.
About GovWorx
GovWorx provides AI-powered QA, training, and decision-support tools for 9-1-1 Emergency Communications, Law Enforcement and Fire/EMS agencies. Its flagship product, CommsCoach, empowers dispatchers and supervisors with automated evaluations, real-time feedback, and integrated training simulations. GovWorx is headquartered in Denver, Colorado.
About Serent Capital
Serent Capital is a growth-focused private equity firm investing in capital-efficient, B2B SaaS and technology companies. From its founding, Serent set out to build a distinctly different firm that prioritizes founders and their companies and provides true hands-on resources through its 25+ person Growth Team. Serent’s in-house Growth Team is equipped with a wide range of resources to help companies accelerate growth, including strategic and operational support to drive revenue generation, assistance in building a top-tier executive team, guidance for transformative M&A, and a community of 400+ founders and operating executives. With $5 billion of assets under management, the firm has partnered with over 60 founder-led, industry-changing companies and offers unparalleled hands-on operational support. Discover how Serent Capital is fueling the growth of innovative companies across a range of industries at www.serentcapital.com.
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Contacts
Media Contacts:
Kathleen Rochard
Serent Capital
Kathleen.Rochard@SerentCapital.com
