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Video Highlights Now Available for AM Best’s Webinar on Addressing Auto Insurance Quote Manipulation

Viewers can now access highlights from AM Best’s webinar “Solving the Profitability Puzzle - Addressing Auto Insurance Quote Manipulation,” sponsored by LexisNexis Risk Solutions.

Quote manipulation can indicate higher claims risk as individuals provide incorrect information to appear less risky. Unchecked, widespread quote manipulation can lead to better customers subsidizing riskier ones, inflated premiums that drive away good customers, and greater risks of adverse selection. In this video-based interactive presentation, viewers will learn how carriers can identify garaging address mismatches to better support underwriting and profitability.

The webinar was compiled into the following standalone segments:

  1. Misleading Quotes, Mispriced Risks: The Growing Problem of Insurance Fraud
  2. Zip Code Changes, Hidden Drivers: How Insurers Spot Quote Manipulation
  3. The Secret World of Insurance Quote Adjustment: How Agents Play the System
  4. Agent-Driven Channels Exhibit Higher Rates of Quote Manipulation
  5. The Friction Dilemma: How Insurers Can Stop Fraud Without Alienating Customers
  6. Beyond the Surface: Insurers Deploy Sophisticated Tools to Uncover Quote Manipulation
  7. Data Analysis Key to Detecting Insurance Agent Quote Manipulation
  8. The Digital Watchdog: Insurance Carriers Use Behavioral Analytics to Prevent Fraud
  9. Identity Checks at Quote Inception Essential for Cost Savings, Risk Pricing
  10. Best Practices: How Real-Time Verification Is Transforming Quote Accuracy
  11. Comprehensive Data Analysis Is Essential to Identify Quote Manipulation
  12. How Understanding Risk Pooling Can Discourage Quote Manipulation

Panelists include:

  • Jon Atteberry, director, data science, LexisNexis Risk Solutions
  • Jennifer Kostyrna, director, product management, LexisNexis Risk Solutions
  • Katie Raftelis, senior product manager, Driving Risk Violations Product Management Team, LexisNexis Risk Solutions

The complete video replay for this event is also available to view here.

AM Best is a global credit rating agency, news publisher and data analytics provider specializing in the insurance industry. Headquartered in the United States, the company does business in over 100 countries with regional offices in London, Amsterdam, Dubai, Hong Kong, Singapore and Mexico City. For more information, visit

Copyright © 2024 by A.M. Best Company, Inc. and/or its affiliates.



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