Large Behavioral Health Practice Enhances Clinical Workflows with eClinicalWorks

The 67-provider Mental Health Cooperative leverages eClinicalWorks 24-hour behavioral health care solution to provide support at various levels of care

eClinicalWorks®, the largest ambulatory cloud EHR, announced that the 67-provider and 41-bed Mental Health Cooperative (MHC) is successfully utilizing eClinicalWorks comprehensive behavioral health module to streamline operations and improve staff satisfaction, practice efficiency and patient care. Following the success of the behavioral health module, eClinicalWorks recently introduced the 24-hour behavioral health care solution that caters to different levels of care, such as detox, residential, partial hospitalization, and intensive outpatient program (IOP) services.

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“The eClinicalWorks 24-hour behavioral health care solution has completely changed our lives; it has made our workflows so much easier and helps our providers deliver a full circle of care,” said Megan Isham, senior manager of clinical systems at MHC. “We are a 24-hour inpatient behavioral health unit. We worked closely with eClinicalWorks to provide input on developing the 24-hour behavioral health care solution for better inpatient management. It easily integrates with our systems, supporting interoperability, documentation, and improving staff satisfaction, which helps to improve patient outcomes.”

The eClinicalWorks 24-hour behavioral health solution offers a variety of enhancements to facilitate improved patient-centered care, including:

• Dedicated intake notes to help separate triage, nurse, and provider workflows.
• Structured screenings offer standardized or customizable scoring and interpretation messages. Once admitted, patients can be assigned a room, bed, or recliner for proper tracking and monitoring.
• Customizable progress notes to support shift notes, BIRP notes, group visits, and other role-specific formats.
• Individualized safety and treatment plans or pre-set options.
• A bed management feature that helps seamlessly manage available and clean beds.
• Episodic clinical documentation and inpatient billing.
• As the patient nears discharge, the system aids in creating safety plans, treatment plans, screening forms, and psych notes, ensuring a smooth transition out of care.
• The system provides the ability to administer medication treatments using eMar.

Mental Health Cooperative offers 24/7 comprehensive and innovative inpatient and outpatient behavioral health services for children, adolescents, and adults. Their vision is to deliver exceptional, comprehensive services that improve health outcomes, remove barriers to care, and foster hope in those served. They offer care in small multidisciplinary teams focusing on the individual client and their needs.

The fully integrated eClinicalWorks outpatient behavioral health module offers practices a time stamp for Discharge, Assessment, and Plan (DAP) notes, third-party screening forms, treatment task tracking, care plan reviews, patient and care team signoffs, and easy management for individual and group visits. The comprehensive solution holistically manages patients’ health and wellness, including lifestyle, activities of daily living, and home and community support by capturing patients’ behavioral health history.

About Mental Health Cooperative

Founded in 1993 and headquartered in Nashville, Tennessee, Mental Health Cooperative combines community-based care management, psychotherapy, psychiatry, crisis services and primary care into an integrated, person-centered system of care. Operating 12 clinics in East, Middle, and West Tennessee, including Nashville’s first 24-hour walk-in crisis treatment center, MHC empowers individuals and families to live healthier lives. Through a collaborative approach to behavioral health, physical health, and substance use services, consumers experience hope and a fulfilling life after diagnosis. To learn more, visit www.mhc-tn.org.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929.

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