eClinicalWorks Survey Finds that AI is a Catalyst to Transform the Healthcare Industry with 90% of HCPs Reporting Favorable View of AI

Healthcare professionals identify how AI-powered solutions can help reduce provider burnout and improve operational efficiency

eClinicalWorks®, the largest ambulatory cloud EHR, today announced the results of a recent survey conducted to identify key operational and clinical challenges healthcare professionals face and the opportunities to apply innovative AI solutions to overcome those obstacles. Overwhelmingly, 90% of the surveyed healthcare professionals reported a favorable or very positive view of AI. The survey found that AI-powered solutions can improve practice efficiencies, reduce provider and staff burnout, streamline workflows, significantly increase time-savings, and improve resource optimization and patient satisfaction. The full report is available here.

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eClinicalWorks survey finds that 90% of respondents view AI favorably (Graphic: Business Wire)

“The survey highlights the acceptance of AI innovations, with 90% of respondents reporting a favorable view of AI. AI has become a necessity. In 2025, we expect that practices using AI will outperform those that do not,” said Girish Navani, CEO and co-founder of eClinicalWorks. “It is evident from the survey results that AI has the potential to redefine healthcare delivery and exponentially improve the quality of life of healthcare providers and medical staff. We are democratizing AI in healthcare with affordable and accessible AI solutions for practices of any size, regardless of which EHR they use.”

Key findings of the survey:

• 90% of conference survey respondents view AI favorably

Easing the burdens on your front office with healow Genie

• 62% of healthcare professionals surveyed reported spending more than 4 hours each day answering patient calls and managing appointments, while 90% spend two or more hours on those tasks.
• healow Genie AI-powered contact center solution can reduce front-office call volume, answer patients’ questions quickly, connect patients to the resources they need after-hours, and automate outreach to improve compliance and medical outcomes.

Cutting hours of documentation time daily with Sunoh.ai

• Over 59% of healthcare professionals surveyed reported spending 5+ hours on documentation weekly, while over 20% spend 20 or more hours each week.
• Sunoh.ai AI-powered medical scribe uses ambient-listening technology to create accurate draft notes for medical specialties, helping providers focus on patients rather than keyboards, reduce the burdens of documentation, and improve work-life balance.
• “Since implementing Sunoh.ai, I get around four hours back of my time daily,” said Dr. Ruth Rawlings, MD, at Pinnacle Gastroenterology

Managing the fax inbox more efficiently with Image AI

• The survey found that 23% of respondents receive 300+ faxes weekly, while 59% receive more than 100.
• eClinicalWorks Image AI Assistant for Fax Inbox helps practices “zap the inbox” by analyzing long and complex faxes, summarizing relevant clinical information for providers, and helping practices manage sometimes overwhelming fax volume.
• “Image AI helps streamline workflows, enhance operational efficiency, and improve patient outcomes,” said Dr. Joel Keenan, owner of York Primary Care

Gathering patient records for efficient care with AI assistant for PRISMA

• 35% of survey respondents report that, on average, it takes 1-2 days for their practice to gather patient records from nearby medical facilities, and 33% report it takes 2 to 4 hours.
• AI Assistant for PRISMA speeds the process of obtaining patient records from all available external sources, using interoperability networks to obtain, organize, and present relevant clinical information to providers at the point of care.
• Dr. John Ray Jr., president and CMO of Pinnacle Family Care said, “With the AI assistant for PRISMA, I can click on a highlight feature and see a summary of the most relevant information to formulate my care plan. This saves me time on administrative work and allows me to see more patients.”

By interweaving AI across every aspect of medical practice, eClinicalWorks is helping to streamline workflows, increase time savings, improve resource optimization, and much more. Ultimately, AI can help mitigate physician burnout and improve healthcare professionals' quality of life, helping them to continue providing exceptional patient care. The eClinicalWorks AI-powered EHR offers cutting-edge solutions to meet the needs of every practice.

Methodology

eClinicalWorks conducted an on-site survey during the eClinicalWorks and healow 2024 National Conference. 385 healthcare professionals responded, including C-suite executives, front-office staff, doctors, billers, and technical support staff.

About eClinicalWorks

eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit www.eclinicalworks.com, follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929.

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