2000 annual report The CGI The Commerce Group, Inc. 211 Main Street, Webster, Massachusetts 01570 INDEX TO 2000 ANNUAL REPORT Page Financial Highlights............................................ 1 Letter to Stockholders.......................................... 2 Management's Discussion and Analysis of Financial Condition and Results of Operations...................................... 5 Common Stock Price and Dividend Information..................... 29 Report of Management............................................ 31 Report of Independent Auditors.................................. 32 Consolidated Balance Sheets at December 31, 2000 and 1999....... 33 Consolidated Statements of Earnings for the Years Ended December 31, 2000, 1999 and 1998............................... 34 Consolidated Statements of Stockholders' Equity for the Years Ended December 31, 2000, 1999 and 1998......................... 35 Consolidated Statements of Cash Flows for the Years Ended December 31, 2000, 1999 and 1998............................... 36 Consolidated Statements of Cash Flows - Reconciliation of Net Earnings to Net Cash Provided by Operating Activities for the Years Ended December 31, 2000, 1999 and 1998................... 37 Notes to Consolidated Financial Statements...................... 38 Selected Consolidated Financial Data............................ 65 Management's Discussion of the Supplemental Information on Insurance Operations........................................... 66 Directors....................................................... 71 Officers........................................................ 75 Stockholder Information......................................... 77 FINANCIAL HIGHLIGHTS Dollars in Thousands, Except Per Share Amounts) 2000 1999 1998 Direct premiums written......................... $1,071,649 $ 948,149 $ 796,858 Net premiums written............................ $1,008,911 $ 911,993 $ 745,048 Earned premiums................................. $ 954,483 $ 871,830 $ 745,620 Net investment income........................... 123,404 67,388 89,193 Premium finance and service fees................ 15,227 14,774 13,440 Amortization of excess of book value of subsidiary interest over cost................. 3,390 3,019 - Net realized investment gains................... 2,976 6,023 4,458 Total revenues............................ $1,099,480 $ 963,034 $ 852,711 Earnings before income taxes and minority interest...................................... $ 170,066 $ 104,284 $ 124,848 Income taxes.................................... 38,306 16,667 26,583 Net earnings before minority interest........... 131,760 87,617 98,265 Minority interest............................... 320 1,059 - Net earnings.............................. $ 132,080 $ 88,676 $ 98,265 Comprehensive income............................ $ 168,570 $ 40,730 $ 96,594 Basic and diluted net earnings per common share. $ 3.87 $ 2.54 $ 2.73 Net earnings excluding the after-tax impact of net realized investment gains (1)............. $ 130,146 $ 84,761 $ 95,367 Basic and diluted net earnings per common share excluding the after-tax impact of net realized investment gains (1)................. $ 3.81 $ 2.43 $ 2.65 Cash dividends paid per share................... $ 1.15 $ 1.11 $ 1.07 Weighted average number of common shares outstanding................................... 34,121,047 34,940,074 36,042,652 Total investments at market value and equity value.............................. $1,472,562 $1,295,995 $1,262,500 Total assets.................................... 2,075,614 1,878,019 1,747,583 Total liabilities............................... 1,292,665 1,208,650 1,036,731 Minority interest............................... 1,068 1,364 - Total stockholders' equity...................... 781,881 668,005 710,852 Total stockholders' equity per share............ 23.16 19.44 19.72 Certain statutory financial ratios (unaudited): Loss and LAE ratio............................ 71.7% 72.0% 71.6% Underwriting expense ratio.................... 25.1 26.5 26.5 Combined ratio............................ 96.8% 98.5% 98.1% Net premiums written to policyholders' surplus..................................... 152.6% 175.7% 132.2% (1) The above figures are presented to provide information to the reader due to the amount of, and fluctuations in, net realized gains and losses. The amounts noted, commonly known as Operating Income, are important measures of corporate performance. 1 THE COMMERCE GROUP, INC. March 23, 2001 To Our Stockholders: In 2000, your Company experienced satisfactory financial results for the 25th consecutive year. From the very first day the funding of The Commerce Insurance Company was accomplished (April 3, 1972) through December 31, 2000, we have achieved underwriting profit of $285.0 million on total premiums written of $8.8 billion. This underwriting profit represents 3.2% of total premiums written. In December 2000, the 2001 personal automobile insurance rates were announced by the Massachusetts Insurance Commissioner. Despite the industry's request for a 0.7% increase, 2001 rates were decreased on average by 8.3%. Although most companies, including yours, continued to modify safe driver deviations in response to the 2001 rates, the Massachusetts marketplace remains highly competitive. Throughout these ongoing competitive times, your Company's share of the Massachusetts personal automobile market has continued to grow, and at year-end, our market share was 22.3% up from 21.3% in 1999. We have entered the new millennium with optimism and have reached significant milestones during 2000. Your Company surpassed $2 billion in total assets and wrote over $1 billion in both direct and net premiums for the first time in its history. It is worth noting that we wrote over $750 million in premiums for the first time in 1997, over $500 million for the first time in 1992 and over $250 million for the first time in 1988. Your Company will continue to pursue the goals of growing and expanding geographically beyond the borders of Massachusetts. In furtherance of this goal, direct premiums written outside of Massachusetts now represents 11.3% of our total business. During the fourth quarter of 2000 your Company changed its policy in regard to investments in certain closed-end preferred stock mutual funds ("funds") as reflected in recent S.E.C. filings. On a forward going basis, your Company intends to take a proactive posture to affect the overall investment performance of these funds. Your Company's year-end ownership position of these various funds ranges from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires your Company to account for these investments on an equity basis. Net earnings per share for 2000 were increased by $0.60 per share and for 1999 were decreased by $0.40 per share as a result of this change. The results of prior accounting periods impacted by this change have been restated. Your Company has continued to grow and prosper. The Commerce Insurance Company continues to be the largest writer of Massachusetts private passenger automobile insurance, as well as the second largest writer of Massachusetts homeowners insurance. The combined insurance companies were also ranked as the 27th largest personal automobile insurance group in the country by A.M. Best Co., based on the most recently available direct premium written information. Additionally, I am very pleased to report that your Company again received a group rating of A+ (Superior) from A.M. Best Co. Net earnings, written premiums, earned premiums, investment income, total assets, total stockholders' equity and total stockholders' equity per share, as illustrated in the bar graph on the facing page, are all at new highs. For those of you who are interested in the details, I draw your attention to the pages in this report labeled "Management's Discussion and Analysis of Financial Condition and Results of Operations". Behind these numbers are an extremely dedicated group of people: Our policyholders (represented by over 968,000 policies in force); Agents (1,122); Employees (1,677); Officers (42); Commerce Group Directors (18); and, of course, our Stockholders (over 4,000, not including our Employee Stock Ownership Plan participants who now number 1,630). Property-liability insurance remains a good business to be in- and The Commerce Group, Inc. will continue its efforts to be one of the most profitable long-term players. Your Company's management continues to believe that owners' interests are its primary constituency. 2 Our sincere thanks to those who have helped in this building process- especially our Agents, Employees, Officers and Board of Directors. This diverse force of committed, ethical and hard working people will continue to build on our past successes and look to the future with excitement and opportunity. Their individual creativity, energy and professionalism will continue to serve our stockholders well. Your comments or questions regarding this report, or The Commerce Group, Inc. affairs in general, are solicited as always, at any time. Arthur J. Remillard, Jr. President, Chief Executive Officer and Chairman of the Board Caring in everything we do. 3 The bar graph on page 3 illustrates the Company's annual total stockholders' equity per share value and annual total stockholders' equity per share value including cumulative cash dividends paid per share through each December 31, year-end, over the most recent fifteen year period. The X-axis lists the years beginning with 1986 through 2000. The Y-axis lists the dollar values starting at $0.00 and increasing in one-dollar increments to $30.00. The graph depicts a total stockholders' equity per share value in 1986 of $0.95, 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $10.88, 1995 of $14.96, 1996 of $16.28, 1997 of $18.03, 1998 of $19.58, 1999 of $18.82, and 2000 of $23.16. The graph also depicts the total stockholders' equity per share value adjusted for cumulative dividends paid per share in 1986 of $0.95, 1987 of $1.40, 1988 of $1.95, 1989 of $2.53, 1990 of $3.36, 1991 of $4.80, 1992 of $7.42, 1993 of $10.09, 1994 of $11.03, 1995 of $15.34, 1996 of $17.47, 1997 of $20.33, 1998 of $23.01, 1999 of $23.84, and 2000 of $28.71. 4 MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS (Thousands of Dollars Except Per Share Data) General The property and casualty insurance industry continues to remain highly competitive and inherently volatile in nature. Property and casualty insurance company results have traditionally been impacted by the typical forces unique to the industry such as competition, frequency and severity of losses, the overall economy and the general regulatory environment in those states in which the insurer operates. Additional forces are impacting the industry in the form of deregulation, on-line commerce, price competition, empowered customers and technological advancement. As a whole, the industry continued to experience slightly deteriorating underwriting results during 2000, and A.M. Best Co. ("A.M. Best") "expects little improvement in the industry's results in 2001 as prior-year losses dampen poor operating earnings and weak cash flows. This continued weakness would warrant further commercial and personal lines price firming through 2002." In fact, in many segments, A.M. Best "expects incremental rate increases to be taken in 2002, as the industry attempts to price for increasing loss-cost trends, particularly with the personal auto lines. Companies without a solid balance sheet position will be consumed with shoring up their financial strength at a time when their market viability is already questionable." Although price competition is quite heavy in many areas of the country, it has improved in 2000 among independent agency companies in Massachusetts. Beyond Massachusetts, industry-underwriting results are expected to continue to deteriorate in the near future which further emphasizes the competitive advantages gained by affinity marketing and efficient operations. With these issues on the forefront, The Commerce Group, Inc. ("Company") continues to position itself to respond to the prevailing forces and conditions in the market. The Company has utilized its strong agency relationships, a low-cost structure, affinity group alliances and a 1999 joint-venture acquisition all in an effort to keep the Company responsive in today's competitive environment. The Company, incorporated in 1976, is a holding company for several property and casualty insurers, which, through these insurance subsidiaries, offers predominantly private passenger motor vehicle insurance along with a broad range of other property and casualty insurance products. These products are marketed to affinity groups, individuals, families and businesses through the Company's strong relationships with professional independent insurance agencies. The Company writes insurance primarily in the State of Massachusetts through The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation"), both wholly-owned subsidiaries of Commerce Holdings, Inc. ("CHI"). Additionally, the Company writes insurance in the States of California and Oregon through Commerce West Insurance Company ("Commerce West"), a wholly owned subsidiary of Commerce, located in Pleasanton, California. The Company also writes insurance through American Commerce Insurance Company ("American Commerce"), which it acquired in January 1999. Located in Columbus, Ohio, American Commerce is a wholly owned subsidiary of ACIC Holding Co., Inc., with policies in 25 states and licenses in several others. In November 1998, Commerce formed ACIC Holding Co., Inc., in a joint venture with AAA Southern New England ("AAA SNE") and invested $90,800 to fund the January 29, 1999 acquisition of the Automobile Club Insurance Company whose name was changed to American Commerce upon completion of the acquisition. Commerce invested $90,000 in the form of preferred stock and an additional $800 representing an 80% common stock ownership. AAA SNE invested $200 representing a 20% common stock ownership. The terms of the preferred stock call for Commerce to receive quarterly cash dividends at the rate of 10% per annum from ACIC Holding Co., Inc. In the event cash dividends cannot be paid, additional preferred stock will be issued. Since the January 29, 1999 acquisition, ACIC Holding Co., Inc. and American Commerce's results have been consolidated into the Company's financial statements. Since 1995, Commerce has maintained an affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been a licensed insurance agent of Commerce since 1985. 5 The Company's business strategy remains focused on activities primarily related to personal automobile insurance. The Company has been the largest writer of personal property and casualty insurance in the State of Massachusetts in terms of market share of direct premiums written since 1990. The Company's share of the Massachusetts personal automobile market increased to 22.3% in 2000, as exhibited in the table below, exceeding our nearest competitor, which maintains an 11.7% market share. Growth of Massachusetts Personal Automobile Insured Vehicles Commerce Year-End Year Industry Commerce Market Share 2000 1.9% 6.5% 22.3% 1999 2.0% 0.6% 21.3% 1998 2.7% 1.9% 21.8% 1997 2.1% 6.8% 21.8% 1996 3.3% 30.9% 20.8% As mentioned, the Company predominantly writes private passenger automobile insurance. The following tables indicate that direct premiums written for private passenger automobile, commercial automobile and homeowners represented 86.9%, 4.0% and 7.7%, respectively, of the Company's total direct premiums written in 2000, as compared to 86.9%, 3.9% and 7.8%, respectively, in 1999. Total direct premiums written increased $123,500 or 13.0% in 2000 over 1999. The 2000 increase was primarily attributable to a $95,851 or 13.1% increase in Massachusetts private passenger automobile direct premiums written. This was the result of a 6.2% increase in average premiums per exposure and a 6.4% increase in written exposures. The increase in Massachusetts' personal automobile exposures is primarily attributable to increased business resulting from the insolvency of Trust Insurance Company ("Trust"), a former Massachusetts personal automobile insurance writer that was placed in receivership in 2000. Private passenger premiums written for all other states increased $11,303 or 12.2%, primarily attributable to American Commerce whose year to date 2000 results reflect a full twelve months as compared to eleven months in 1999, coupled with approximately $4,000 of additional premiums from Commerce West. Direct Premiums Written, Year Ended December 31, 2000 Massachusetts All Other States Total % of Total Personal Automobile...... $827,180 $103,600 $ 930,780 86.9% Commercial Automobile.... 43,243 - 43,243 4.0 Homeowners............... 65,662 16,498 82,160 7.7 Other Lines.............. 14,860 606 15,466 1.4 Total........... $950,945 $120,704 $1,071,649 100.0% Direct Premiums Written, Year Ended December 31, 1999 Massachusetts All Other States Total % of Total Personal Automobile...... $731,329 $ 92,297 $823,626 86.9% Commercial Automobile.... 36,616 - 36,616 3.9 Homeowners............... 59,981 14,378 74,359 7.8 Other Lines.............. 13,027 521 13,548 1.4 Total........... $840,953 $107,196 $948,149 100.0% 6 Massachusetts Automobile Business In Massachusetts, private passenger automobile insurance is subject to extensive regulation. Owners of registered automobiles are generally required to maintain certain minimum automobile insurance coverages. With very limited exceptions, automobile insurers are required by law to issue a policy to any applicant seeking to obtain such coverages. Companies in Massachusetts are also assigned agents, known as Exclusive Representative Producers ("ERPs"), based on market share, that have been unable to obtain a voluntary contract with an insurance carrier. Marketing and underwriting strategies for companies operating in Massachusetts are limited by maximum premium rates and minimum agency commission levels for personal automobile insurance, which are mandated by the Massachusetts Commissioner of Insurance ("Commissioner"). In Massachusetts, accident rates, bodily injury claims, and medical care costs continue to be among the highest in the nation. According to A.M. Best, Massachusetts "has higher than average medical costs and liability claims involving attorneys." Massachusetts personal automobile premium per policy, based on latest available premium information, was 9th highest in the nation. During the three-year period from 1998 to 2000, average mandated Massachusetts' personal automobile insurance premium rates decreased an average of 0.9% per year. The Commissioner approved an average 8.3% decrease in personal automobile premiums for 2001, as compared to an average rate increase of 0.7% in 2000. During the period from 1996 through 1999 average rates decreased in three out of four of those years as depicted in the following table. Coinciding with the 2001 rate decrease, the Commissioner also approved an increase in the commission rate agents receive for selling private passenger automobile insurance from 11.8% in 2000 to 12.3% in 2001. State Mandated Commerce Average Average Rate Change Year Rate Change Per Exposure 2001 (8.3%) (1.0%)(Estimated) 2000 0.7% 6.2% 1999 0.7% 9.1% 1998 (4.0%) 2.6% 1997 (6.2%) (1.8%) 1996 (4.5%) (9.2%) Although average mandated personal automobile premium rates increased only 0.7% in 2000, the Company's average rate increased 6.2% per exposure. The 6.2% increase for 2000 was primarily the result of decreases in the Safe Driver Insurance Plan ("SDIP") deviations for Step 9 and Step 10 drivers, the two best driver SDIP classifications in Massachusetts. The increase was also due to the facts that the rate decision did not anticipate purchases of new automobiles in the year to which the rate decision applied and, secondly, the Company's mix of personal automobile business differs from that of the industry. The 1997, 1998 and 1999 average rate decisions were partially driven by corrections for an industry error that had impacted prior year rate decisions. The industry error resulted from a miscalculation of industry expense allowances that had the effect of overstating rates for 1991 through 1996. Mandated rates for 1997, 1998 and 1999 included an adjustment to recoup $176 million from the industry. The adjustment included in the rate decision to recoup the error was phased in at 40%, 40% and 20% in 1997, 1998 and 1999, respectively. The earned premium impact of this, coupled with the impact of a previous year imbalance in the SDIP, was approximately $15.3 million for 1997, $23.9 million for 1998 and $14.0 million for 1999. The earnings per share after-tax impact resulting from lower earned premiums have been estimated at $0.28 for 1997, $0.43 for 1998 and $0.26 for 1999. 7 The Company's performance in its personal and commercial automobile insurance lines is integrally tied to its participation in Commonwealth Automobile Reinsurers ("C.A.R."), a state-mandated reinsurance mechanism, which permits the Company and most other writers of automobile insurance in Massachusetts to reinsure any automobile risk that the insurer perceives to be under-priced at the premium level permitted by the Commissioner. All companies writing automobile insurance in Massachusetts share in the underwriting results of C.A.R. business for their respective product line or lines. Since its inception, C.A.R. has annually generated multi- million dollar underwriting losses in both its personal and commercial automobile pools. A company's proportionate share of the C.A.R. personal or commercial deficit (its participation ratio) is based upon its market share of the automobile risks for the particular pool, adjusted by a utilization formula such that, in general, its participation ratio is disproportionately and adversely affected if its relative use of C.A.R. exceeds that of the industry, and favorably affected if its relative use of C.A.R. is less than that of the industry. Automobile insurers attempt to develop and implement underwriting strategies that will minimize their relative share of the C.A.R. deficit while maintaining acceptable loss ratios on risks not insured through C.A.R. Significant changes in the utilization of the C.A.R. private passenger pooling mechanism are not expected for 2001. Various C.A.R. participation formula changes have been fully implemented since 1993 with only minor changes since then. The Company's strategy has been to voluntarily retain more of the types of private passenger automobile business that are factored as credits favorably impacting the utilization formula. These credits result from voluntarily writing business in under- priced territories and for under-priced risks. As a result of increased voluntary retention in excess of the industry, the credits impacting the utilization formula have favorably affected the Company's participation ratio. As indicated in the accompanying table, this ratio is several percentage points below the Company's estimated 22.3% share of the Massachusetts personal automobile market. The Company continues to expect the marketplace to make minor annual adjustments to find the optimum balance between voluntary and ceded writings. Company Private Passenger Participation Ratio for C.A.R. versus Market Share Company Participation Company Year Ratio in C.A.R. Market Share 2000* 16.9% 22.3% 1999 16.5% 21.3% 1998 16.7% 21.8% 1997 18.0% 21.8% 1996 19.0% 20.8% *Estimated The percentage of commercial automobile premiums ceded to C.A.R. by the industry has decreased to a Company estimate of 19% in 2000. The percentage of commercial automobile business ceded to C.A.R. by the Company was approximately 18.3%. C.A.R. depopulation, coupled with C.A.R. rate increases for ceded commercial business, have led to a reduction in the size of the annual commercial automobile deficits. The Company intends to continue to respond to the incentives and disincentives provided by C.A.R. rules as deemed necessary and appropriate. The Company provides a separate rating tier for preferred commercial automobile business through Citation. Approximately 18% of the commercial automobile premiums produced by its voluntary agents in 2000 were written by Citation. The Company expects that this secondary rating tier will continue to assist the Company in retaining its better commercial automobile accounts, while also further increasing the percentage of commercial automobile business that can be retained voluntarily by the Company in 2001 and beyond. 8 The Company has actively pursued affinity group marketing programs since 1995. The primary purpose of affinity group marketing programs is to provide participating groups with a convenient means of purchasing private passenger automobile insurance through associations and employer groups. Emphasis is placed on writing larger affinity groups, although accounts with as few as 25 participants are considered. Affinity groups are eligible for rate discounts, which must be filed annually with the Division of Insurance. In general, the Company looks for affinity groups with mature/stable membership, favorable driving records and below average turnover ratios. Participants who leave the sponsoring group during the term of the policy are allowed to maintain the policy until expiration. At expiration, a regular Commerce policy may be issued at the insured's option. Since the latter part of 1995, Commerce has been a leader in affinity group marketing through agreements with the four American Automobile Association Clubs of Massachusetts ("AAA clubs") offering discounts on private passenger automobile insurance to the clubs' members who reside in Massachusetts. A 6% discount was approved for policies effective January 1, 2001, which is the same as the discount for 2000. The AAA clubs discount can be combined with safe driver deviations for up to a 7.9% reduction from the 2001 state mandated rates. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public, and has been the primary reason for a 53.7% increase in the number of personal automobile exposures written by Commerce since year-end 1995 (the AAA affinity group program incepted in October of 1995). In 2000, total direct premiums written attributable to the AAA group business were $535,766 or 50.0% of the Company's total direct premiums written (64.8% of the Company's total Massachusetts personal automobile premium), an increase of 8.0% over 1999. Total exposures attributable to the AAA clubs group business were 559,696 or 64.5% of total Massachusetts personal automobile exposures in 2000, as compared to 547,009 or 67.1% in 1999. Of the total Massachusetts automobile exposures written through the AAA affinity group program by the Company, approximately 12.2% were written through insurance agencies owned by the AAA clubs (8.3% of total Massachusetts automobile exposures). The remaining 87.8% of the AAA group program were written through the Company's network of independent agents (91.7% of total Massachusetts automobile exposures). For additional details, refer to the table found on page 12 entitled "AAA Affinity Group Discount and SDIP Deviations". Massachusetts law allows two years to reach the required penetration level of 35%. Commerce has continued to maintain AAA member participation in excess of 35% through December 31, 2000, when it was estimated at 42.8%. The two-year requirement was waived by the Massachusetts Legislature for 1999 and 2000. Waiving the penetration requirements allows insurance companies to continue offering group discounts without reaching the 35% level. The waiver of penetration requirements cannot be predicted for years beyond 2000. Commerce and the AAA clubs have agreed that Commerce shall be their exclusive underwriter of Massachusetts personal automobile group programs. This rolling three-year contract renews automatically and may be terminated upon a minimum of three years written notice to either party. Other States Business Direct premiums written in states other than Massachusetts by Commerce West and American Commerce, increased $13,508 or 12.6%. This increase was primarily attributable to American Commerce whose year to date 2000 results reflect a full twelve months as compared to eleven months in 1999, coupled with an approximate increase of $4,000 in direct premiums written by Commerce West. The growth from Commerce West is primarily attributable to non-standard automobile business. Commerce West began writing in this segment of the market in late 1999. American Commerce, which writes business in 25 states, wrote approximately 74% of its business in seven states. 9 The seven states with the highest percentages of premiums written by American Commerce are shown in the following table: % of Direct Premiums Company State Written by State 2000 1999 Commerce West California.............. 99.1% 100.0% Oregon.................. 0.9% - Total.............. 100.0% 100.0% American Commerce Arizona................. 21.5% 21.5% Ohio.................... 11.6% 9.8% Rhode Island............ 10.8% 9.0% Oregon.................. 10.2% 9.9% Washington.............. 8.1% 8.7% Oklahoma................ 6.4% 6.3% Kentucky................ 5.8% 5.6% Other states............ 25.6% 29.2% Total.............. 100.0% 100.0% The decrease in other states for American Commerce is primarily attributable to business in several states being moved to other insurance companies affiliated with the ownership of the agencies representing that business. This was especially noteworthy in Texas and New Mexico, where California State Automobile Association Inter-Insurance Bureau owned the agencies and decided to move the business to its wholly-owned insurance company subsidiary from American Commerce. These and some future moves were anticipated at the time the Company negotiated the acquisition of American Commerce. Insurance Ratios Underwriting profit margins are reflected by the extent to which the combined ratio is less than 100%. This ratio is considered the best simple index of current underwriting performance of an insurer. During the five-year period ended December 31, 2000, the property and casualty insurance industry's combined ratio, as reported by A.M. Best and weighted to reflect the Company's product mix ("weighted industry average"), has ranged from a low of 100.1% in 1997 to a high of 104.4% in 1999 on a statutory accounting principles basis. During this same period of time, the Company's combined ratio has consistently remained below the weighted industry average, ranging from a low of 96.5% in 1997 to a high of 98.5% in 1999. On an average basis, the Company's combined ratio was 97.1% for the five-year period ended December 31, 2000 compared to a weighted industry average of 102.7%. Year Ended December 31, Company Statutory Ratios 2000 1999 1998 1997 1996 (unaudited) Loss and LAE Ratio................. 71.7% 72.0% 71.6% 71.4% 70.9% Underwriting Expense Ratio......... 25.1 26.5 26.5 25.1 27.1 Combined Ratio..................... 96.8% 98.5% 98.1% 96.5% 98.0% Industry Combined Ratio (all writers)(1)................... 104.0% 104.4% 102.2% 100.1% 102.9% (1) Source: Best's Review Preview (2001), as reported by A.M. Best for all property and casualty insurance companies and weighted to reflect the Company's product mix. The 2000 industry information is estimated by A.M. Best. 10 Investment Income and Net Realized Investment Gains The Company's total revenues were supplemented in fiscal 2000, 1999 and 1998 by net investment income of $123,404, $67,388 and $89,193, respectively. During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds, as reflected in recent S.E.C. filings. On a forward going basis, the Company intends to take a proactive posture to affect the overall investment performance of these funds. This posture may involve discussing, among other things, the performance, trading prices, investment strategy, portfolio securities, and extraordinary transactions such as a merger, reorganization or liquidation of one or more funds with fund management, shareholders, or others. The Company's ownership position of these various funds at December 31, 2000 ranges from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The equity method requires that the investments are to be valued at original cost plus the cumulative equity in the earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Prior to the policy change, the Company reported the income on a cash basis, valued the investments at quoted market prices and recorded the change in quoted market prices through Comprehensive Income. The Company has restated the results of prior accounting periods that were affected by the policy change. Included in net investment income for 2000 was income from the funds, excluding dividends received, of $26.6 million as compared to a loss of $22.4 million in 1999 and income of $2.7 million in 1998. Additionally, the Company had net realized investment gains of $2,976, $6,023 and $4,458 in 2000, 1999 and 1998, respectively. Regulatory Matters General Although the U.S. federal government does not directly regulate the insurance industry, federal initiatives often have an impact on the business. Congress and certain federal agencies continue to investigate the current condition of the insurance industry (encompassing both life and health and property and casualty insurance) in the United States in order to decide whether some form of federal role in the regulation of insurance companies would be appropriate. Congress conducts hearings relating, in general, to the solvency of insurers and has proposed federal legislation from time to time on this and other subjects. In November 1999, the Gramm-Leach-Bliley Act was signed into law. The Act (1) repealed the Glass-Steagall Act of 1933, which had prohibited the merger of banks and securities firms, and (2) substantially modified the Bank Holding Company Act of 1956, which had the effect of separating banking and insurance underwriting business. The law contains provisions that govern competition, created safe-harbor protections for specific state laws and established consumer protections that govern bank-insurance sales. At the state level, various forms of automobile insurance reform are continuously debated. New regulations and legislation are often proposed with the goal of reducing the need for premium increases. For further details, please refer to the general discussion on insurance regulation and premium rates beginning on page 5. Personal Automobile Insurance As previously mentioned, since 1995, the Company has been a leader in affinity group marketing through discounts to members of the AAA clubs. Membership in these clubs is estimated to represent approximately one-third of the Massachusetts motoring public. The Company increased its Massachusetts private passenger automobile insurance exposures by 6.4%, ending the year with approximately 22.3% of the Massachusetts private passenger automobile market. The increase in Massachusetts personal automobile exposures is primarily attributable to increased business resulting from the insolvency of Trust, a former Massachusetts personal automobile insurance writer. 11 Since 1996, the Company has offered its Massachusetts customers safe driver deviations to drivers with SDIP classifications of either Steps 9 or 10. Safe driver deviations are rate discounts based on the customer's driving record and resulting SDIP classification and must be approved annually by the Commissioner. Steps 9 and 10 are the two best driver SDIP classifications in Massachusetts, representing drivers with no at fault accidents and not more than one minor moving vehicle violation in the last six years. The accompanying table depicts the AAA Affinity Group Discount, SDIP Deviations and their combined reduction from Massachusetts average mandated rates: AAA Affinity Group Discount and SDIP Deviations 2001* 2000 1999 1998 1997 AAA Affinity Group Discount................... 6% 6% 6% 6% 10% SDIP Step 9 Deviation......................... 2% 6% 8% 15% 10% SDIP Step 10 Deviation........................ 0% 2% 3% 4% 10% Combined AAA Affinity Group Discount and Step 9 Deviation............................ 7.9% 11.6% 13.5% 20.1% 19.0% Combined AAA Affinity Group Discount and Step 10 Deviation........................... 6.0% 7.9% 8.8% 9.8% 19.0% *For policies with effective dates as of January 1, 2001 or thereafter. In 2001, in response to the average personal automobile rate decisions over the last several years, the Company filed for and ultimately received approval to offer a SDIP Step 9 deviation of 2%. No deviation for Step 10 business for policies incepting in the 2001 calendar year was requested. During 2000, 55.1% and 14.0% of the Company's exposures were eligible for Step 9 and Step 10 deviations, respectively, versus 54.6% and 14.0%, respectively during 1999. Risk-Based Capital In order to enhance the regulation of insurer insolvency, the National Association of Insurance Commissioners ("NAIC") developed a formula and model law to provide for Risk-Based Capital ("RBC") requirements for property and casualty insurance companies. RBC requirements are designed to assess capital adequacy and to raise the level of protection that statutory surplus provides for policyholder obligations. The RBC model for property and casualty insurance companies measures three major areas of risk facing property and casualty insurers: (i) underwriting, which encompasses the risk of adverse loss development and inadequate pricing; (ii) declines in asset values arising from credit risk; and, (iii) other business risks from investments. Insurers having less statutory surplus than required by the RBC calculation will be subject to varying degrees of regulatory action, depending on the level of capital inadequacy. The RBC model formula proposes four levels of regulatory action. The extent of regulatory intervention and action increases as the percentage of surplus to RBC falls. The first level, the Company Action Level, requires an insurer to submit a plan of corrective actions to the regulator if surplus falls below 200% of the RBC amount. The Regulatory Action Level (as defined by the NAIC) requires an insurer to submit a plan containing corrective actions and permits the Commissioner to perform an examination or other analysis and issue a corrective order if surplus falls below 150% of the RBC amount. The Authorized Control Level (as defined by the NAIC) allows the regulator to rehabilitate or liquidate an insurer in addition to the aforementioned actions if surplus falls below 100% of the RBC amount. The fourth action level is the Mandatory Control Level (as defined by the NAIC), which requires the regulator to rehabilitate or liquidate the insurer if surplus falls below 70% of the RBC amount. 12 The Company's insurance subsidiaries, Commerce, Citation, Commerce West, and American Commerce are listed in the accompanying table, which provides the key RBC information: Commerce American (Dollars in millions) Commerce Citation West Commerce At December 31, 2000 Statutory surplus............. $ 552 $ 109 $ 28 $ 93 200% RBC Company action level. 197 4 6 19 Statutory surplus in excess of RBC Company action level. $ 355 $ 105 $ 22 $ 74 RBC amounts................... $ 98 $ 2 $ 3 $ 9 % of surplus to RBC amounts... 563.3% 5,450.0% 933.3% 1,033.3% Year Ended December 31, 2000 Compared to Year Ended December 31, 1999 Premiums The following table compares direct premiums written, net premiums written and earned premiums for the years ended December 31, 2000 and 1999: (Dollars in thousands) Years Ended December 31, 2000 1999 $ Change % Change Direct Premiums Written: Personal Automobile in Massachusetts........$ 827,180 $731,329 $ 95,851 13.1% Personal Automobile in All Other States..... 103,600 92,297* 11,303 12.2% Commercial Automobile in Massachusetts...... 43,243 36,616 6,627 18.1% Homeowners in Massachusetts................. 65,662 59,981 5,681 9.5% Homeowners in All Other States.............. 16,498 14,378* 2,120 14.7% Other Lines in Massachusetts................ 14,860 13,027 1,833 14.1% Other Lines in All Other States............. 606 521* 85 16.3% Total Direct Premiums Written............$1,071,649 $948,149 $123,500 13.0% Net Premiums Written: Direct Premiums.............................$1,071,649 $948,149* $123,500 13.0% Assumed Premiums from C.A.R................. 81,659 87,241 (5,582) (6.4%) Ceded Premiums to C.A.R..................... (67,451) (68,740) 1,289 (1.9%) Ceded Premiums to Other than C.A.R.......... (76,946) (54,657)* (22,289) 40.8% Total Net Premiums Written...............$1,008,911 $911,993 $ 96,918 10.6% Earned Premiums: Personal Automobile in Massachusetts........$ 714,972 $633,746 $ 81,226 12.8% Personal Automobile in All Other States..... 100,116 91,357* 8,759 9.6% Commercial Automobile in Massachusetts ... 32,548 29,219 3,329 11.4% Homeowners in Massachusetts................. 17,364 16,830 534 3.2% Homeowners in All Other States.............. 4,186 12,032* (7,846) (65.2%) Other Lines in Massachusetts................ 3,434 3,190 244 7.6% Other Lines in All Other States............. 166 755* (589) (78.0%) Assumed Premiums from C.A.R................. 81,300 84,356 (3,056) (3.6%) Assumed Premiums from Other than C.A.R...... 397 345 52 15.1% Total Earned Premiums....................$ 954,483 $871,830 $ 82,653 9.5% Earned Premiums in Massachusetts............$ 768,301 $682,985 $ 85,316 12.5% Earned Premiums-Assumed..................... 81,697 84,701 (3,004) (3.5%) Earned Premiums in All Other States......... 104,485 104,144* 341 0.3% Total Earned Premiums....................$ 954,483 $871,830 $ 82,653 9.5% * Includes eleven-month results of American Commerce since the January 29, 1999 acquisition. 13 The $95,851 or 13.1% increase in Massachusetts personal automobile direct premiums written resulted primarily from increases of 6.4% and 8.5%, in the number of Massachusetts personal automobile exposures for liability and physical damage coverage, respectively, coupled with increases of 7.5% and 1.9% in the average premium rate per exposure for Massachusetts personal automobile liability and physical damage exposures, respectively. The increase in Massachusetts personal automobile exposures is primarily attributable to increased business resulting from the insolvency of Trust, a former Massachusetts personal automobile insurance writer. The components of these 2000 changes were as follows: % of Direct Coverage Type Premiums Written (1) Rate Change (2) Liability: Bodily Injury................. 35.3% 1.0% Personal Injury Protection.... 6.8 6.4 Property Damage to Others..... 21.1 20.8 Total Liability........... 63.2 7.5 Physical Damage: Collision..................... 24.4 1.7 Comprehensive................. 12.4 2.4 Total Physical Damage..... 36.8 1.9 Total..................... 100.0% 6.2% (1) Represents the Company's percentage of total direct private passenger automobile premiums written in Massachusetts. (2) Represents change in the 2000 average rate per exposure from the 1999 average rate by the Company for Massachusetts private passenger automobile premiums. The above percentage changes were primarily the result of rate modifications in the individual coverage components in the 2000 state mandated average rate increase, combined with changes in the Company's safe driver rate deviations. The combination of these factors resulted in a 6.2% increase in the average personal automobile premium per exposure in 2000. Despite the 2000 state mandated average rate increase of only 0.7%, the Company's increase in the average personal automobile premium per exposure was primarily due to the above noted changes coupled with the fact that the rate decision does not anticipate purchases of new automobiles in the year to which the rate decision applies and the Company's mix of personal automobile business differs from that of the industry. In 2000, the Company offered its customers safe driver deviations of 6.0% to drivers with SDIP classifications of Step 9 and 2.0% for Step 10 (8.0% for Step 9 and 3.0% for Step 10 in 1999). As shown in the table found on page 12, the AAA affinity group discount for 2000 was established at 6.0%, which was unchanged from 1999. In 2000, for drivers who qualified, the Company's AAA affinity group discount and safe driver deviations could be combined for up to an 11.6% reduction (13.5% in 1999) from state mandated rates. Direct premiums written for commercial automobile insurance increased by $6,627 or 18.1%, due primarily to an increase of approximately 10.1% in the number of policies written, combined with a 6.9% increase in the average commercial automobile premium per policy. The increased business was attributable to the Company's intention to expand writings coupled with increased business due to the previously mentioned Trust insolvency. Direct premiums written for homeowners insurance increased by $7,801 or 10.5% due primarily to a 13.5% increase in the number of Massachusetts policies written offset by a 3.0% decrease in the average Massachusetts premium per policy, coupled with an additional months premium from American Commerce. The increased business was primarily attributable to the previously mentioned Trust insolvency. The $96,918 or 10.6% increase in net premiums written was due to the growth in direct premiums written as described above, offset by a decrease of premiums assumed from C.A.R. The decrease in premiums assumed from C.A.R. was the result of fewer premiums ceded to C.A.R. by the servicing carriers in 2000 as compared to 1999. Premiums ceded to reinsurers other than C.A.R. increased $22,289 or 40.8% as compared to 1999 as a result of American Commerce joining the quota-share reinsurance program effective January 1, 2000 and increases in Massachusetts homeowner's premiums. 14 The $82,653 or 9.5% increase in earned premiums during 2000 as compared to 1999 was primarily due to increases to the average rates per exposure for Massachusetts personal automobile liability and physical damage, and the increased business due to the insolvency of Trust mentioned previously. This resulted in an $85,316 or 12.5%, increase for Massachusetts earned premiums. The remaining changes were attributable to a $3,004 or 3.5% decrease in earned premiums assumed from C.A.R. offset by $341, or 0.3% increase in earned premiums from all other states, primarily attributable to American Commerce whose year to date 2000 results reflect a full twelve months as compared to eleven months in 1999, offset by the effect of ceded earned premium to the quota share treaty. Investment Income Net investment income is affected primarily by the composition of the Company's investment portfolio and yield thereon. The following table summarizes the composition of the Company's investment portfolio, at cost, at December 31, 2000 and 1999: Investments, at cost December 31, (Dollars in thousands) % of % of 2000 Invest. 1999 Invest. GNMA & FNMA mortgage-backed bonds...... $ 67,274 4.7% $ 82,349 6.1% Corporate bonds........................ 130,775 9.1 45,147 3.3 U.S.Treasury bonds and notes........... 3,428 0.2 3,616 0.3 Tax exempt state and municipal bonds... 464,404 32.1 530,333 39.2 Total fixed maturities............. 665,881 46.1 661,445 48.9 Preferred stocks....................... 215,823 14.9 230,934 17.1 Common stocks.......................... 87,704 6.1 83,984 6.2 Closed-end preferred stock mutual funds 327,980 22.7 267,956 19.8 Mortgages and collateral loans (net of allowance for possible loan losses).. 51,661 3.6 72,451 5.4 Cash and cash equivalents.............. 70,521 4.9 22,535 1.7 Other investments...................... 25,475 1.7 13,130 0.9 Total investments.................. $1,445,045 100.0% $1,352,435 100.0% During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. On a forward going basis, the Company intends to take a proactive posture to affect the overall investment performance of these funds. The Company's ownership position of these various funds at December 31, 2000 ranges from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The equity method requires that the investments are to be valued at original cost plus the cumulative equity in the earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Prior to the policy change, the Company reported the income on a cash basis, valued the investments at quoted market prices and recorded the change in quoted market prices through Comprehensive Income. The results of prior accounting periods impacted by this change have been restated. The Company's investment strategy is to maximize after-tax investment income through high quality securities coupled with acquiring equity investments, which may forgo current investment yield in favor of potential higher yielding capital appreciation in the future. 15 As depicted in the accompanying table, net investment income before taxes increased $56,016 or 83.1%, compared to 1999, principally as a result of the change in accounting to the equity method for closed-end preferred stock mutual funds and an increase in average invested assets (at cost). As a result of the accounting change, included in 2000 net investment income is income from the funds, excluding dividends received, of $26.5 million ($20.5 million after taxes) as compared to a loss of $22.4 million ($12.6 million after taxes) in 1999. Net investment income as a percentage of total average investments was 8.8% in 2000 compared to 5.1% in 1999. Net investment income after tax as a percentage of total average investments was 7.2% in 2000 and 4.7% in 1999. Investment Return Years Ended December 31, (Dollars in thousands) 2000 1999 Average month-end investments (at cost)... $1,395,159 $1,326,098 Net investment income before tax.......... 123,404 67,388 Net investment income after-tax........... 100,061 62,277 Net investment income as a percentage of average net investments (at cost).... 8.8% 5.1% Net investment income after-tax as a percentage of average net investments (at cost)................... 7.2% 4.7% Premium Finance and Service Fees Premium finance and service fees increased $453 or 3.1% during 2000. Amortization of Excess of Book Value of Subsidiary Interest over Cost As a result of the acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A12 and A17"), the amount representing the excess of the fair value of the net assets acquired over the purchase price at January 29, 1999 was $16,947. This amount is being amortized into revenue on a straight-line basis over a five-year period. The amount amortized into revenue in 2000 was $3,390, compared to $3,019 in 1999. Investment Gains and Losses Gross realized gains and losses for the years ended December 31, 2000 and December 31, 1999 were as follows: 2000 1999 Gross Gross Gross Gross Realized Realized Realized Realized Gains Losses Gains Losses Fixed maturities................... $ 223 $ (3,995) $ 458 $ (6,449) Preferred stocks................... 1,748 (462) 207 (451) Common stocks...................... 4,370 - 16,080 (5,057) Other investments.................. 1,092 - 1,235 - Total........................ $ 7,433 $ (4,457) $ 17,980 $(11,957) Net realized investment gains totaled $2,976 during 2000 as compared to $6,023 for 1999. A significant portion of the net realized gains in 2000 were the result of sales of common and preferred stocks, partially offset by net realized losses in the sales of non-taxable bonds, and in the maturity of GNMAs. The primary sources of the realized gains for other investments were realized gains on mortgage activity of $310 in 2000 compared to $196 in 1999, coupled with the realized gains on the Conning Insurance Limited Partnership, of $460 in 2000 compared with $888 in 1999. 16 Gross accumulated other comprehensive income and losses at December 31, 2000 and December 31, 1999 were as follows: December 31, 2000 December 31, 1999 Gross Gross Gross Gross Accumulated Accumulated Accumulated Accumulated Other Other Other Other Comprehensive Comprehensive Comprehensive Comprehensive Income Losses Income Losses Fixed maturities..... $ 16,247 $ (12,193)$ 5,221 $ (19,328) Preferred stocks..... 999 (16,739) 782 (20,667) Common stocks........ 28,126 (3) 1,305 (7,941) Other investments.... 1,327 - 1,009 - Total.......... $ 46,699 $ (28,935)$ 8,317 $ (47,936) The accumulated other comprehensive income on fixed maturities increased significantly as a result of the favorable performance in the bond market due to lower interest rates in 2000. Long-term interest rates (30- year Treasury Bond) decreased to 5.46% at December 31, 2000 from 6.48% at December 31, 1999. Loss and Loss Adjustment Expenses Losses and loss adjustment expenses ("LAE") incurred increased $61,067 or 9.8% in 2000. As a percentage of premiums earned, losses and LAE incurred for 2000 was 71.7% compared to 72.0% in 1999. The Company experienced higher assumed residual market losses during 2000, which were offset by improved voluntary loss ratios in Massachusetts. Additionally in 2000, the loss ratio was adversely impacted by approximately $8,000 of expense (0.8% of the loss ratio) attributable to the Trust insolvency. Also included in the 2000 increase in incurred expense is approximately $6,300 in higher corporate expenses which are allocated to losses and LAE for book value appreciation rights, director retirement compensation and state income taxes on non-insurance subsidiaries. The ratio of net incurred losses, excluding LAE, to premiums earned ("pure loss ratio") on personal automobile was 63.2% in 2000 compared to 65.1% in 1999. The decrease to the personal automobile pure loss ratio was primarily due to an increase in redundancies arising from prior accident years, and decreases in the cost of adjusting losses. The commercial automobile pure loss ratio decreased to 59.7% in 2000 compared to 60.3% in 1999. For homeowners, the pure loss ratio was 40.0% in 2000 compared to 35.9% in 1999. The increase was primarily due to fewer liability redundancies in 2000 compared to 1999. The loss ratio (on a statutory basis) for Commerce West was 69.3% for 2000 as compared to 71.2% in 1999. The loss ratio (on a statutory basis) for American Commerce was 84.5% for 2000 as compared to its eleven-month loss ratio of 75.8% in 1999. 17 Policy Acquisition Costs Policy acquisition costs expensed increased by $9,597 or 4.1% in 2000. As a percentage of net premiums written, the Company's statutory underwriting expense ratio for 2000 was 25.1% compared to 26.5% in 1999. The decreased 2000 underwriting expense ratio resulted primarily from lower Massachusetts direct automobile commissions associated with a decrease in the state mandated minimum commissions, a lower provision for accrued contingent commissions, and lower expenses due to the continued effects of certain cost reduction programs, partially offset by the Trust insolvency assessment. The 2000 underwriting ratio includes a $4,900 charge (0.5% of the underwriting expense ratio) representing the Company's allocation from the Massachusetts Insurers Insolvency Fund for this insolvency. Also included in the 2000 increase in policy acquisition costs expensed is approximately $5,800 in higher corporate expenses which are allocated to policy acquisition costs for book value appreciation rights, director retirement compensation and state income taxes on non-insurance subsidiaries. The underwriting expense ratio (on a statutory basis) for Commerce West was 35.8% for 2000 as compared to 40.9% for 1999. The underwriting expense ratio (on a statutory basis) for American Commerce, was 29.3% for 2000 compared to its eleven-month expense ratio of 31.4% for 1999. Income Taxes The Company's effective tax rate was 22.5% and 16.0% for the years ended December 31, 2000 and 1999, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income and the corporate dividends received deduction. The higher effective tax rate for 2000 was the result of both the tax-exempt interest and the dividends received deduction comprising a lesser portion of earnings before taxes. Minority Interest As a result of the joint venture with AAA SNE and acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A13 and A17"), the Company's interest in ACIC Holding Co., Inc., through Commerce, a wholly-owned subsidiary of CHI, is represented by ownership of 80% of the outstanding shares of common stock at December 31, 2000. AAA SNE maintains a 20% common stock ownership. The minority interest of $320 included in these consolidated financial statements for 2000 represents 20% of the net loss for ACIC Holding Co., Inc. which is calculated after the $9,178 preferred stock dividend paid to Commerce. This compares to $1,059 minority interest after $8,300 in preferred stock dividends paid to Commerce in 1999. Net Earnings Net earnings increased $43,404 or 48.9% to $132,080 during 2000 as compared to $88,676 in 1999. The net earnings for 2000 were increased by $20,514, or $0.60 per share and decreased in 1999 by $14,020, or $0.40 per share as a result of the Company's change in its policy in regard to its investment in closed-end preferred stock mutual funds mentioned previously. Operating earnings, which exclude the after-tax impact of net realized investment gains, increased $45,385 or 53.5% to $130,146 during 2000 as compared to $84,761 in 1999, as a result of the factors previously mentioned. 18 Year Ended December 31, 1999 Compared to Year Ended December 31, 1998 Premiums The following table compares direct premiums, net premiums written and earned premiums for the years ended December 31, 1999 and 1998: (Dollars in thousands) Years Ended December 31, 1999 1998 Change % Change Direct Premiums Written: Personal Automobile in Massachusetts........ $731,329 $663,920 $ 67,409 10.2% Personal Automobile in All Other States..... 92,297* 23,312 68,985 295.9% Commercial Automobile in Massachusetts...... 36,616 36,299 317 0.9% Homeowners in Massachusetts................. 59,981 59,761 220 0.4% Homeowners in All Other States.............. 14,378* - 14,378 N/A Other Lines in Massachusetts................ 13,027 13,483 (456) (3.4%) Other Lines in All Other States............. 521* 83 438 527.7% Total Direct Premiums Written............ $948,149 $796,858 $151,291 19.0% Net Premiums Written: Direct Premiums............................. $948,149* $796,858 $151,291 19.0% Assumed Premiums from C.A.R................. 87,241 74,644 12,597 16.9% Ceded Premiums to C.A.R..................... (68,740) (70,435) 1,695 (2.4%) Ceded Premiums from Other than C.A.R........ (54,657)* (56,019) 1,362 (2.4%) Total Net Premiums Written............... $911,993 $745,048 $166,945 22.4% Earned Premiums: Personal Automobile in Massachusetts........ $633,746 $587,072 $ 46,674 8.0% Personal Automobile in All Other States..... 91,357* 24,681 66,676 270.2% Commercial Automobile in Massachusetts...... 29,219 28,858 361 1.3% Homeowners in Massachusetts................. 16,830 23,235 (6,405) (27.6%) Homeowners in All Other States.............. 12,032* - 12,032 N/A Other Lines in Massachusetts................ 3,190 5,717 (2,527) (44.2%) Other Lines in All Other States............. 755* - 755 N/A Assumed Premiums from C.A.R................. 84,356 75,718 8,638 11.4% Assumed Premiums from Other than C.A.R...... 345 339 6 1.8% Total Earned Premiums.................... $871,830 $745,620 $126,210 16.9% Earned Premiums in Massachusetts............ $682,985 $644,882 $ 38,103 5.9% Earned Premiums-Assumed..................... 84,701 76,057 8,644 11.4% Earned Premiums in All Other States......... 104,144* 24,681 79,463 322.0% Total Earned Premiums.................... $871,830 $745,620 $126,210 16.9% * Includes eleven-month results of American Commerce since the January 29, 1999 acquisition. 19 The $67,409 or 10.2% increase in Massachusetts personal automobile direct premiums written resulted primarily from increases of 0.9% and 2.5% in the number of Massachusetts personal automobile exposures for liability and physical damage coverage, respectively, coupled with increases of 2.5% and 20.4% in the average premium rate per exposure for Massachusetts personal automobile liability and physical damage exposures, respectively. The components of these 1999 changes were as follows: % of Direct Coverage Type Premiums Written (1) Rate Change (2) Liability: Bodily Injury................. 37.0% (1.9%) Personal Injury Protection.... 6.8 11.0 Property Damage to Others..... 18.6 9.1 Total Liability........... 62.4 2.5 Physical Damage: Collision..................... 25.0 25.2 Comprehensive................. 12.6 11.7 Total Physical Damage..... 37.6 20.4 Total..................... 100.0% 9.1% (1) Represents the Company's percentage of total direct private passenger automobile premiums written in Massachusetts. (2) Represents change in 1999 average rate per exposure from the 1998 average rate charged by the Company for Massachusetts private passenger automobile premiums. The above percentage changes were primarily the result of rate modifications in the individual coverage components in the 1999 state mandated average rate increase, combined with changes in the Company's safe driver rate deviations. The combination of these factors resulted in a 9.1% increase in the average personal automobile premium per exposure in 1999. Despite the 1999 state mandated average rate increase of only 0.7%, the Company's increase in the average personal automobile premium per exposure was primarily due to the above noted changes coupled with the fact that the rate decision does not anticipate purchases of new automobiles in the year to which the rate decision applies and the Company's mix of personal automobile business differs from that of the industry. In 1999, the Company offered its customers safe driver deviations of 8.0% to drivers with SDIP classifications of Step 9 and 3.0% for Step 10 (15.0% for Step 9 and 4.0% for Step 10 in 1998). As shown in the table found on page 12, the AAA affinity group discount for 1999 was established at 6.0%, which was unchanged from 1998. In 1999, for drivers who qualified, the Company's AAA affinity group discount and safe driver deviations could be combined for up to a 13.5% reduction (20.1% in 1998) from state mandated rates. The increases in other states personal automobile direct premiums written resulted primarily from the joint-venture acquisition of American Commerce, whose eleven month results were reflected in the above table. American Commerce contributed $85,676 in direct premiums written in 26 states. Direct premiums written for Massachusetts commercial automobile insurance increased by $317 or 0.9%, due primarily to a decrease of approximately 2.6% in the number of policies written, offset by a 3.7% increase in the average commercial automobile premium per policy. Direct premiums written for Massachusetts homeowners insurance increased by $14,598 or 24.4% due primarily to the joint-venture acquisition of American Commerce. The $166,945 or 22.4% increase in net premiums written was due to the growth in direct premiums written as described above and by premiums assumed from C.A.R. The increase in premiums assumed from C.A.R. was the result of more premiums ceded to C.A.R. by the servicing carriers in 1999 as compared to 1998. Premiums ceded to reinsurers other than C.A.R. decreased $1,362, or 2.4%, as compared to 1998 as a result of changes to non-automobile reinsurance. 20 The $126,210 or 16.9% increase in earned premiums during 1999 as compared to 1998 was primarily due to the joint-venture acquisition of American Commerce. Earned premiums for American Commerce was $82,582 for the eleven months of 1999. The remaining amounts were primarily attributable to increases to the average rates per exposure for Massachusetts personal automobile liability and physical damage, mentioned previously. This resulted in a $38,103 or 5.9%, increase for Massachusetts earned premiums. The remaining increases were attributable to an $8,638 or 11.4% increase in earned premiums assumed from C.A.R. The increases were offset by a decrease of $3,119 or 9.0% in earned premiums from Commerce West. Investment Income Net investment income is affected primarily by the composition of the Company's investment portfolio and yield thereon. The following table summarizes the composition of the Company's investment portfolio, at cost, at December 31, 1999 and 1998: Investments, at cost December 31, (Dollars in thousands) % of % of 1999 Invest. 1998 Invest. GNMA & FNMA mortgage-backed bonds...... $ 82,349 6.1% $ 109,624 9.0% Corporate bonds........................ 45,147 3.3 - - U.S.Treasury bonds and notes........... 3,616 0.3 - - Tax exempt state and municipal bonds... 530,333 39.2 490,858 40.4 Total fixed maturities............. 661,445 48.9 600,482 49.4 Preferred stocks....................... 230,934 17.1 200,270 16.4 Common stocks.......................... 83,984 6.2 91,966 7.5 Closed-end preferred stock mutual funds 267,956 19.8 169,394 13.9 Mortgages and collateral loans (net of allowance for possible loan losses).. 72,451 5.4 73,510 6.0 Cash and cash equivalents.............. 22,535 1.7 72,243 5.9 Short-term investments................. - - 3,669 0.3 Other investments...................... 13,130 0.9 7,450 0.6 Total investments.................. $1,352,435 100.0% $1,218,984 100.0% The Company's investment strategy is to maximize after-tax investment income through high quality securities coupled with acquiring equity investments which may forgo current investment, yield in favor of potential higher yielding capital appreciation in the future. 21 As depicted in the accompanying table, net investment income before taxes decreased $21,805 or 24.4%, compared to 1998, principally as a result of a change in accounting, to the equity method, for preferred stock mutual funds and an increase in average invested assets (at cost). As a result of the accounting change, included in net investment income are losses from the funds, excluding dividends received, of $22.4 million ($12.6 million loss after taxes) in 1999 as compared to income of $2.7 million ($3.3 million income after taxes) in 1998. Net investment income as a percentage of total average investments was 5.1% in 1999 compared to 7.2% in 1998. Net investment income after tax as a percentage of total average investments was 4.7% in 1999 and 6.0% in 1998. Investment Return Years Ended December 31, (Dollars in thousands) 1999 1998 Average month-end investments (at cost)... $1,326,098 $1,242,633 Net investment income before tax.......... 67,388 89,193 Net investment income after-tax........... 62,277 74,368 Net investment income as a percentage of average net investments (at cost).... 5.1% 7.2% Net investment income after-tax as a percentage of average net investments (at cost)................... 4.7% 6.0% Premium Finance and Service Fees Premium finance and service fees increased $1,334, or 9.9% during 1999. The increase was significantly less than the 90.0% increase experienced in 1998. This reduction resulted from the completion of the second full year of implementing a $3.00 installment on each invoice. The Company had previously received state regulatory approval to charge a $3.00 installment on each invoice following the down payment for all personal lines policies with effective dates beginning January 1, 1998 and beyond. Previously, in 1997, the Company had utilized a "late fee" system. Amortization of Excess of Book Value of Subsidiary Interest over Cost As a result of the acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A12 and A17"), the amount representing the excess of the fair value of the net assets acquired over the purchase price at January 29, 1999 was $16,465. The amount is being amortized into revenues on a straight-line basis over a five-year period. The amount amortized into revenues in 1999 was $3,019. Investment Gains and Losses Gross realized gains and losses for the years ended December 31, 1999 and December 31, 1998 were as follows: 1999 1998 Gross Gross Gross Gross Realized Realized Realized Realized Gains Losses Gains Losses Fixed maturities............. $ 458 $ (6,449) $ 99 $ (2,903) Preferred stocks............. 207 (451) 369 (1,096) Common stocks................ 16,080 (5,057) 7,002 - Other investments............ 1,235 - 1,308 (321) Total.................. $ 17,980 $(11,957) $ 8,778 $ (4,320) 22 Net realized investment gains totaled $6,023 during 1999 as compared to $4,458 for 1998. A significant portion of the net realized gains in 1999 were the result of sales of common stocks, partially offset by net realized losses in the sales of non-taxable bonds, preferred stocks and in the maturity of GNMAs. The primary sources of the realized gains for other investments were realized gains on mortgage activity of $196 in 1999 compared to realized losses of $321 in 1998, coupled with the realized gains on the Conning Insurance Limited Partnership, of $888 in 1999 compared with $666 in 1998. The 1999 and 1998 numbers were restated in accordance with the closed-end preferred stock mutual fund accounting change. Gross accumulated other comprehensive income and losses for December 31, 1999 and December 31, 1998 were as follows: December 31, 1999 December 31, 1998 Gross Gross Gross Gross Accumulated Accumulated Accumulated Accumulated Other Other Other Other Comprehensive Comprehensive Comprehensive Comprehensive Income Losses Income Losses Fixed maturities............ $ 5,221 $ (19,328) $ 21,381 $ (2,596) Preferred stocks............ 782 (20,667) 2,706 (5,551) Common stocks............... 1,305 (7,941) 19,516 (1) Other investments........... 1,009 - 375 - Total................. $ 8,317 $ (47,936) $ 43,978 $ (8,148) The accumulated other comprehensive income on fixed maturities decreased significantly despite increased fixed maturity holdings, as a result of the poor performance in the bond market due to rising interest rates in 1999. The accumulated other comprehensive losses on preferred and common stocks were primarily attributable to rising interest rates in 1999. Long-term interest rates (30-year Treasury Bond) increased to 6.48% at December 31, 1999 from 5.08% at December 31, 1998. Loss and Loss Adjustment Expenses Losses and loss adjustment expenses ("LAE") incurred increased $93,661 or 17.6% in 1999, compared to an increase of $5,302 or 1.0% in 1998. The increase in losses and LAE was primarily attributable to the acquisition of American Commerce, which accounted for $62,731 of the increase. The remaining increase was attributable to higher incurred losses on Massachusetts business, which was the direct result of the increased personal automobile direct premiums written discussed earlier, and losses and LAE assumed from C.A.R. partially offset by lower computer services expenses and higher reinsurance recoveries. Losses and LAE incurred (on a statutory basis) as a percentage of insurance premiums earned ("loss ratio") was 72.0% in 1999 as compared to 71.6% in 1998. The ratio of net incurred losses, excluding LAE, to premiums earned ("pure loss ratio") on personal automobile was 65.1% in 1999 compared to 61.4% in 1998. The increase to the personal automobile pure loss ratio was primarily due to a continued decrease in redundancies arising from prior accident years, and increases in the cost of adjusting losses. The commercial automobile pure loss ratio increased to 60.3% in 1999 compared to 52.3% in 1998. This increase was primarily the result of fewer prior year liability redundancies in the 1999 figure. For homeowners, the pure loss ratio was 35.9% in 1999 compared to 31.8% in 1998. Offsetting the overall increase in pure loss ratio, total expenses related to the Company's management incentive compensation plan and the American Commerce agency stock option plan included in losses and loss adjustment expenses were $397 lower in 1999 as compared to 1998. The decrease was primarily driven by decreases, during 1999, in the market price of the Company's common stock and offset by the 1999 implementation of the American Commerce agency stock option plan, which resulted in an additional $954 in expenses during 1999. These management incentive and agency stock option expenses are directly impacted by the market price of the Company's common stock. The loss ratio was favorably impacted by 0.4% due to a reduction in expenses related to the termination of a contract for software development with an outside vendor during the second quarter of 1999. The loss ratio was also favorably impacted by additional reductions in computer services expenses paid to this vendor as compared to last year. The loss ratio (on a statutory basis) for Commerce West was 71.2% for 1999 as compared to 58.8% in 1998. The eleven-month loss ratio (on a statutory basis) for the Company's new acquisition, American Commerce, was 75.8% for 1999. 23 Policy Acquisition Costs Policy acquisition costs expensed increased by $37,226 or 19.0% in 1999, compared to an increase of $8,943, or 4.8% in 1998. The increase in policy acquisition costs was primarily attributable to the acquisition of American Commerce, which accounted for $26,659 of the increase. The remaining increase was attributable to higher contingent commission accruals and higher underwriting expenses assumed from C.A.R. offset by lower computer services expenses. As a percentage of net premiums written, underwriting expenses for the insurance companies (on statutory basis) remained constant at 26.5% for both 1999 and 1998. As mentioned, a portion of the computer services expense decrease resulted from the termination, during the second quarter, of a contract for software development with an outside vendor, which favorably impacted the underwriting expense ratio by 0.3% and through reduced computer services expenses paid to this vendor as compared to last year. Total expenses related to the Company's management incentive compensation plan and the American Commerce agency stock option plan included in policy acquisition costs were $219 lower in 1999 as compared to 1998. The decrease was primarily driven by decreases, during 1999, in the market price of the Company's common stock and offset by the 1999 implementation of the American Commerce agency stock option plan, which resulted in an additional $954 in expense during 1999. The underwriting expense ratio (on a statutory basis) for Commerce West was 40.9% for 1999 as compared to 38.6% for 1998. The eleven-month underwriting expense ratio (on a statutory basis) for the Company's new acquisition, American Commerce, was 31.4% for 1999. Income Taxes The Company's effective tax rate was 16.0% and 21.3% for the years ended December 31, 1999 and 1998, respectively. In both years the effective rate was lower than the statutory rate of 35% primarily due to tax-exempt interest income and the corporate dividends received deduction. The lower effective tax rate for 1999 was primarily the result of both the tax-exempt interest and the dividends received deduction comprising a greater portion of earnings before taxes. Minority Interest As a result of the joint venture with AAA SNE and acquisition of American Commerce (see "Management's Discussion and Analysis of Financial Condition and Results of Operations - General" and "Notes to Consolidated Financial Statements - NOTES A13 and A17"), the Company's interest in ACIC Holding Co., Inc., through Commerce, a wholly-owned subsidiary of CHI, is represented by ownership of 80% of the outstanding shares of common stock at December 31, 1999. AAA SNE maintains a 20% common stock ownership. The minority interest of $1,059 included in these consolidated financial statements for 1999 represents 20% of the net loss for ACIC Holding Co., Inc. which is calculated after the $8,300 preferred stock dividend paid to Commerce. Net Earnings Net earnings decreased $9,589 or 9.8% to $88,676 during 1999 as compared to $98,265 in 1998. The net earnings for 1999 were decreased by $14,020, or $0.40 per share and increased $381, or $0.01 per share in 1998 as a result of the Company's change in its policy in regard to its investment in closed-end preferred stock mutual funds mentioned previously. Operating earnings, which exclude the after-tax impact of net realized investment gains, decreased $10,606 or 11.1% to $84,761 during 1999 as compared to $95,367 in 1998 both as a result of the factors previously mentioned. 24 Liquidity and Capital Resources The focus of the discussion of liquidity and capital resources is on the Consolidated Balance Sheets on page 33 and the Consolidated Statements of Cash Flows on pages 36 and 37. Stockholders' equity increased by $113,876, or 17.0%, in 2000 as compared to 1999. The increase resulted from $132,080 in net earnings, and by changes in other comprehensive income, net of income tax benefits, on fixed maturities and preferred and common stocks of $36,490, offset by dividends paid to stockholders of $39,201 and Treasury Stock purchased of $15,493. Total assets at December 31, 2000 increased $197,595, or 10.5% to $2,075,614 as compared to total assets of $1,878,019 at December 31, 1999. Invested assets, at market value and equity, increased $176,567 or 13.6%. Premiums receivable increased $35,420 or 18.1%. The increase in premiums receivable from December 31, 1999, was primarily attributable to increases in Massachusetts automobile business. The number of Massachusetts automobile policies increased 7.4% along with a 5.5% increase in the average premium per policy, compared to 1999. Deferred policy acquisition costs increased $12,805 or 13.0%, due primarily to increases in Massachusetts automobile business. Receivable from reinsurers increased $13,189 or 27.3%, primarily attributable to the addition of American Commerce to the Company's quota share agreement, coupled with the increase in other than automobile business previously discussed. The deferred income tax asset decreased $25,541, mainly as a result of the restatement of investments in closed-end preferred stock mutual funds mentioned earlier, with the remainder primarily the result of the increase of the market value in the investment portfolio. All other remaining assets decreased $14,845 or 7.3%. The Company's investment portfolio, at market, except for the preferred stock mutual funds, which are shown at equity value, is shown on the following table as of December 31, 2000 and 1999 (for investments, at cost, refer to the table found on page 15): December 31, Investments, at market and equity % of % of (Dollars in thousands) 2000 Invest. 1999 Invest. GNMA & FNMA mortgage-backed bonds...... $ 67,261 4.6% $ 82,613 6.4% Corporate bonds........................ 126,255 8.6 42,532 3.3 U.S.Treasury bonds and notes........... 3,377 0.2 3,315 0.2 Tax exempt state and municipal bonds... 473,042 32.1 518,878 40.0 Total fixed maturities............. 669,935 45.5 647,338 49.9 Preferred stocks....................... 200,083 13.6 211,049 16.3 Common stocks.......................... 115,827 7.9 77,348 6.0 Equity in closed-end preferred stock mutual funds......................... 337,733 22.9 251,135 19.4 Mortgages and collateral loans (net of allowance for possible loan losses).. 51,661 3.5 72,451 5.6 Cash and cash equivalents.............. 70,521 4.8 22,535 1.7 Other investments...................... 26,802 1.8 14,139 1.1 Total investments.................. $1,472,562 100.0% $1,295,995 100.0% The Company's fixed maturity portfolio is comprised of GNMAs and FNMA mortgage backed bonds (10.0%), municipal bonds (70.6%), corporate bonds (18.9%) and U.S. Treasury bonds (0.5%). Of the Company's bonds, 99.4% are rated in either of the two highest quality categories provided by the NAIC. As of December 31, 2000, the market value of the Company's fixed maturity portfolio exceeded its book value by $4,054 ($2,635 after taxes, or $0.08 per share). As of December 31, 1999 the book value of the Company's fixed maturity portfolio exceeded its market value by $14,107 ($9,170 after taxes, or $0.27 per share). At December 31, 2000, the cost of the Company's preferred stocks exceeded market value by $15,740 ($10,231 after taxes, or $0.30 per share). At December 31, 1999, the cost of the Company's preferred stocks exceeded market value by $19,885 ($12,925 after taxes, or $0.38 per share). At December 31, 2000, the market value of the Company's common stocks exceeded book value by $28,123 ($18,280 after taxes, or $0.54 per share). At December 31, 1999, the book value of the Company's common stocks exceeded market value by $6,636 ($4,313 after taxes, or $0.13 per share). 25 Preferred stocks decreased $10,966, or 5.2% and common stocks increased $38,479, or 49.7%, during 2000. In conjunction with the Company's goals of seeking higher yielding capital appreciation, the Company's investments in two publicly traded insurance companies increased significantly in market value in 2000. During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. On a forward going basis, the Company intends to take a proactive posture to affect the overall investment performance of these funds. The Company's ownership position of these various funds at December 31, 2000 ranges from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The equity method requires that the investments are to be valued at original cost plus the cumulative equity in the earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Prior to the policy change, the Company reported the income on a cash basis, valued the investments at quoted market prices and recorded the change in quoted market prices through Comprehensive Income. The results of prior accounting periods impacted by this change have been restated. Preferred stock mutual funds at equity, increased $86,598 or 34.5% in 2000 compared to 1999. The Company's strategy continues to focus on maximizing after-tax investment income through investing in high quality securities coupled with acquiring equity investments, which may forego current investment yield in favor of potential higher yielding capital appreciation in the future. The Company's liabilities increased $84,015 or 7.0% to $1,292,665 at December 31, 2000 as compared to $1,208,650 at December 31, 1999. Loss and loss adjustment expense reserves comprised 52.2% of the Company's liabilities at December 31, 2000 compared with 54.6% at December 31, 1999. Unearned premiums comprised 40.2% of the Company's liabilities at December 31, 2000 compared with 37.8% at December 31, 1999. All other liabilities comprised 7.6% of the Company's liabilities at December 31, 2000 compared with 7.6% at December 31, 1999. Loss and loss adjustment expense reserves increased $14,299 or 2.2%. The increase in the liability for loss and loss adjustment expense reserves is attributed primarily to increased reported losses on Massachusetts business, which includes the business attained due to the Trust insolvency previously mentioned, coupled with higher assumed losses from C.A.R. Unearned premiums increased $62,790 or 13.7%, primarily as a result of increased exposures coupled with higher average premiums per exposure for Massachusetts automobile business. The net effect of all other liabilities increased $6,926 or 7.6%. The primary sources of the Company's liquidity are funds generated from insurance premiums, net investment income, premium finance and service fees and the maturing and sale of investments as reflected in the Consolidated Statements of Cash Flows on pages 36 and 37. The discussion of these items can be found under "Year Ended December 31, 2000 Compared to Year Ended December 31, 1999", herein. The Company's operating activities provided cash of $147,906 in 2000, as compared to $124,677 in 1999, representing an increase of $23,229 or 18.6% in 2000. The primary reason for this increase is that the increase in premiums collected outpaced increases in operating expenses paid. The net cash flow from insurance operations, calculated by taking premiums collected and subtracting both losses and LAE paid and policy acquisition costs paid, amounted to $68,981 in 2000 compared to $44,749 in 1999. Federal income tax payments increased $3,860, or 15.2% in 2000. Net investment income received and premium and service fees received increased 2.7% and 3.1%, respectively. The net cash flows used in investing activities were primarily the result of purchases of fixed maturities, equity securities and preferred stock mutual funds offset by proceeds from the sale and maturity of fixed maturities, coupled with equity securities and mortgages sold without recourse. Investing activities were funded by accumulated cash and cash provided by operating activities during 2000 and 1999. Cash flows used in financing activities totaled $54,694 during 2000 compared to $83,577 during 1999. The 2000 cash flows used in financing activities consisted of $39,201 in dividends paid to stockholders and $15,493 used to purchase 606,200 shares of Treasury Stock. The 1999 cash flows used in financing activities consisted of $38,656 in dividends paid to stockholders and $44,921 used to purchase 1,683,100 shares of Treasury Stock. 26 The Company's funds are generally invested in securities with maturities intended to provide adequate funds to pay claims without the forced sale of investments. The carrying value (at market and equity) of total investments at December 31, 2000 was $1,472,526. At December 31, 2000, the Company held cash and cash equivalents of $70,521. These funds provide sufficient liquidity for the payment of claims and other short-term cash needs. The Company also relies upon dividends from its subsidiaries for its cash requirements. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders may, within certain limitations, pay such dividends and then file a report with the Commissioner. Dividends in excess of these limitations are called extraordinary dividends. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards to policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro-rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 2000, 1999 or 1998. Similar laws exist in California and Ohio. No dividends were paid by American Commerce or Commerce West since their respective acquisitions. Periodically, sales have been made from the Company's fixed maturity investment portfolio to actively manage portfolio risks, including credit- related concerns, to optimize tax planning and to realize gains. This practice will continue in the future. Industry and regulatory guidelines suggest that the ratio of a property and casualty insurer's annual net premiums written to statutory policyholders' surplus should not exceed 3.00 to 1.00. The Company's statutory premiums to surplus ratio was 1.53 to 1.00, 1.76 to 1.00, and 1.32 to 1.00 for the years ended December 31, 2000, 1999 and 1998, respectively. In keeping with the Company's long-term growth objective to expand outside Massachusetts, in 1995 the Company acquired Commerce West, a personal automobile insurer, located in Pleasanton, California. More recently, the Company formed a joint venture (ACIC Holding Co., Inc.) in November 1998, and acquired, American Commerce located in Columbus, Ohio, in January 1999. American Commerce writes automobile and homeowners insurance solely through 36 AAA independent insurance agencies in 25 states. In early 1999, Commerce, invested $90,800 in the joint venture (ACIC Holding Co., Inc.) to fund the American Commerce acquisition and to capitalize the joint venture that is owned together with AAA SNE. Of this $90,800, Commerce invested $90,000 in the form of preferred stock and an additional $800 representing its 80% common stock ownership. The terms of the preferred stock call for quarterly cash dividends at the rate of 10% per annum. In the event cash dividends cannot be paid, additional preferred stock will be issued. AAA SNE invested $200 representing its 20% common stock ownership. Commerce consolidates ACIC Holding Co., Inc. and it's wholly-owned subsidiary, American Commerce, for financial reporting and tax purposes. Since 1995, Commerce has maintained an affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been an agent of Commerce since 1985. Market Risk: Interest Rate Sensitivity and Equity Price Risk The Company's investment strategy emphasizes investment yield while maintaining investment quality. The Company's investment objective continues to focus on maximizing after-tax investment income through investing in high quality diversified investments structured to maximize after-tax investment income while minimizing risk. The Company's funds are generally invested in securities with maturities intended to provide adequate funds to pay claims and meet other operating needs without the forced sale of investments. Periodically, sales have been made from the Company's fixed maturity portfolio to actively manage portfolio risks, including credit-related concerns, to optimize tax planning and to realize gains. This practice will continue in the future. 27 In conducting investing activities, the Company is subject to, and assumes, market risk. Market risk is the risk of an adverse financial impact from changes in interest rates and market prices. The level of risk assumed by the Company is a function of the Company's overall objectives, liquidity needs and market volatility. The Company manages its market risk by focusing on higher quality equity and fixed income investments, by periodically monitoring the credit strength of companies in which investments are made, by limiting exposure in any one investment and by monitoring the quality of the investment portfolio by taking into account credit ratings assigned by recognized rating organizations. Although the Company has significant holdings of various closed-end preferred stock mutual funds, these funds are comprised primarily of preferred stocks traded on national stock exchanges, thus limiting exposure to any one investment. As part of its investing activities, the Company assumes positions in fixed maturity, equity, short-term and cash equivalents markets. The Company is, therefore, exposed to the impacts of interest rate changes in the market value of investments. At December 31, 2000, the Company's exposure to interest rate changes and equity price risk has been estimated using sensitivity analysis. The interest rate impact is defined as the effect of a hypothetical interest rate change of plus-or-minus 200 basis points on the market value of fixed maturities and preferred stocks. The equity price risk is defined as a hypothetical change of plus-or-minus 10% in the fair value of common stocks. Changes in interest rates would result in unrealized gains or losses in the market value of the fixed maturity and preferred stock portfolio due to differences between current market rates and the stated rates for these investments. Based on the results of the sensitivity analysis at December 31, 2000, the Company's estimated market exposure for a 200-basis point increase (decrease) in interest rates was calculated. A 200 basis point increase results in an $86,081 decrease in the market value of the fixed maturities and preferred stocks. A 200 basis point decrease results in a $55,235 increase in the market value of the same securities. The equity price risk impact at December 31, 2000, based upon a 10% increase in the fair value of common stocks and preferred stock mutual funds, would be an increase of $11,583 and $35,242, respectively. Based upon a 10% decrease, common stocks and preferred stock mutual funds would decrease $11,583 and $35,242, respectively. This analysis was further exemplified during 2000 as the Company experienced an increase in the market value of investments, net of taxes, of $36,490 reflected in the change in net accumulated other comprehensive income. Additionally, the Company had a $10,775 increase in investment income, net of taxes, due to an increase in value of the underlying securities in closed-end preferred stock mutual funds. In accordance with the equity method of accounting, the change in market value of the underlying preferred stocks held by the preferred stock mutual funds is recorded through the income statement. Long-term interest rates (30-year Treasury Bond) decreased to 5.46% at December 31, 2000 from 6.48% at December 31, 1999. The preceding sensitivity analysis does not represent a forecast and should not be relied upon as being indicative of expected operating results. These hypothetical estimates are based upon numerous assumptions such as the nature and timing of interest rate levels including the yield curve shape, prepayments on loans and securities, reinvestment and replacement of asset and liability cash flows and others. While assumptions are developed based upon current economic conditions, the Company cannot provide any assurance as to the predictive nature of these assumptions. Also, as market conditions vary from those assumed in the sensitivity analysis, actual results will also differ due to prepayment and refinancing levels likely deviating from those assumed and other internal and external variables. Furthermore, the sensitivity analysis does not reflect actions that management might take in responding to or anticipating changes in interest rates. Recent Accounting Developments The NAIC revised the Accounting Practices and Procedures Manual in a process referred to as Codification. The revised manual became effective January 1, 2001 for all insurance companies. The domiciliary states of the Company's insurance subsidiaries have adopted the provisions of the revised manual. The revised manual has changed certain prescribed statutory accounting practices and will result in changes to the accounting practices that the Company's insurance subsidiaries use to prepare their statutory- basis financial statements. Management believes the impact of these changes to the Company's insurance subsidiaries statutory-basis capital and surplus as of January 1, 2001 will not be significant. 28 In June 1998, the FASB issued Statement of Financial Accounting Standards No. 133 ("SFAS 133"), "Accounting for Certain Derivative Instruments and Hedging Activities," as amended in June 2000 by Statement of Financial Accounting Standards No. 138 ("SFAS 138"), "Accounting for Certain Derivative Instruments and Certain Hedging Activities," which requires companies to recognize all derivatives as either assets or liabilities in the balance sheet and measure such instruments at fair value. SFAS 138 amended Statement of Financial Accounting Standards No. 137 ("SFAS 137"), "Accounting for Derivative Instruments and Hedging Activities- Deferral of the Effective Date of FASB Statement No. 133." The provisions of SFAS 133 will require adoption for fiscal years beginning after June 15, 2000. The Company had no derivative or hedging activity in 2000, 1999, or 1998. In September 2000, the FASB issued Statement of Financial Accounting Standards No. 140 ("SFAS 140"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities," which replaces Statement of Financial Accounting Standards No. 125 ("SFAS 125"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities." The Statement provides accounting and reporting standards for transfers and servicing of financial assets and extinguishments of liabilities. Those standards are based on consistent application of a "financial components" approach that focuses on control. Under that approach, after a transfer of financial assets, a company recognizes the financial and servicing assets it controls and the liabilities it has incurred, does not recognize financial assets when control has been surrendered, and does not recognize liabilities when extinguished. The Statement provides consistent standards for distinguishing transfers of financial assets that are sales from transfers that are secured borrowings. The Statement is effective for transfers and servicing of financial assets and extinguishments of liabilities occurring after March 31, 2001. Adoption of SFAS 140 is not expected to have a material impact on the Company's consolidated financial statements. Effects of Inflation and Recession The Company generally is unable to recover the costs of inflation in its personal automobile insurance line since the premiums it charges are subject to state regulation. Additionally, the premium rates charged by the Company for personal automobile insurance are adjusted by the Commissioner only at annual intervals. Such annual adjustments in premium rates may lag behind related cost increases. Economic recessions will also have an impact upon the Company, primarily through the policyholder's election to decrease non-compulsory coverages afforded by the policy and decreased driving, each of which tends to decrease claims. To the extent inflation and economic recession influence yields on investments, the Company is also affected. As each of these environments affect current market rates of return, previously committed investments may rise or decline in value depending on the type and maturity of investment. Inflation and recession must also be considered by the Company in the creation and review of loss and LAE reserves since portions of these reserves are expected to be paid over extended periods of time. The anticipated effect of economic conditions is implicitly considered when estimating liabilities for losses and LAE. The importance of continually adjusting reserves is even more pronounced in periods of changing economic circumstances. COMMON STOCK PRICE AND DIVIDEND INFORMATION The Company's common stock trades on the NYSE under the symbol "CGI". The high, low and close prices for shares, as quoted in the Wall Street Journal, of the Company's Common Stock for 2000 and 1999 were as follows: 2000 1999 High Low Close High Low Close First Quarter...... $31.0000 $23.0000 $29.5000 $31.0625 $23.4375 $24.5625 Second Quarter..... 30.8750 26.1250 29.5000 25.1250 21.5625 24.3750 Third Quarter...... 29.4375 25.0625 28.9375 26.8750 21.5000 23.0000 Fourth Quarter..... 29.2500 22.8750 27.1800 28.1250 20.7500 26.1250 As of March 1, 2001, there were 1,093 stockholders of record of the Company's Common Stock, not including stock held in "Street Name" or held in accounts for participants of the Company's Employee Stock Ownership Plan ("E.S.O.P."). 29 The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $1.15 per share and $1.11 per share in 2000 and 1999, respectively. On May 19, 2000, the Board voted to increase the quarterly stockholder dividend from $0.28 to $0.29 per share to stockholders of record as of June 4, 2000. Prior to that declaration, the Company had paid quarterly dividends of $0.28 per share dating back to May 15, 1999 when the Board voted to increase the dividend from $0.27 to $0.28 per share. The Company purchased 606,200 shares of Treasury Stock under the stock buyback program during 2000, at an average price of $25.56, increasing the total shares of Treasury Stock to 4,246,648 at December 31, 2000. The Company began a stock buyback program during the second quarter of 1995. That program, which was approved by the Board of Directors on May 19, 1995, authorized the Company to purchase up to 5 million shares of Treasury Stock. Through March 31, 2000, the Company completed its share purchases under that program. In May 1999, the Board of Directors approved an additional stock buy-back program of up to 2 million shares. At December 31, 2000, the Company has authority to purchase approximately 900,000 additional shares. 30 REPORT OF MANAGEMENT The management of the Company is responsible for the consolidated financial statements and all other information presented in this Annual Report. The financial statements have been prepared in conformity with generally accepted accounting principles determined by management to be appropriate in the circumstances and include amounts based on management's informed estimates and judgments. Financial information presented elsewhere in this Annual Report is consistent with the financial statements. The appropriateness of data underlying such financial information is monitored through internal accounting controls, an internal audit department, independent auditors and the Board of Directors through its audit committee. The Company maintains a system of internal accounting controls designed to provide reasonable assurance to management and the Board of Directors that assets are safeguarded and that transactions are executed in accordance with management's authorization and recorded properly. The system of internal accounting controls is supported by the selection and training of qualified personnel combined with the appropriate division of responsibilities. Management recognizes its responsibility for fostering a strong ethical climate so that the Company's affairs are conducted according to the highest standards of personal and corporate conduct. The Board of Directors has adopted a formal code of conduct and Corporate Compliance Program governing employees and directors. Management encourages open communication within the Company and requires the confidential treatment of proprietary information and compliance with all domestic laws, including those relating to financial disclosure. The 2000 consolidated financial statements were audited by the Company's independent auditors, Ernst & Young LLP, in accordance with auditing standards generally accepted in the United States. In addition, Ernst & Young LLP performs reviews of the unaudited quarterly financial statements, prior to the announcement of quarterly earnings. Management has made available to Ernst & Young LLP all of the Company's financial records and related data, as well as the minutes of stockholders' and directors' meetings. Furthermore, management believes that all representations made to Ernst & Young LLP were valid and appropriate. 31 REPORT OF INDEPENDENT AUDITORS To the Board of Directors and Stockholders of The Commerce Group, Inc. We have audited the accompanying consolidated balance sheets of The Commerce Group, Inc. and Subsidiaries as of December 31, 2000 and 1999, and the related consolidated statements of earnings, stockholders' equity and cash flows for each of the three years in the period ended December 31, 2000. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits. We conducted our audits in accordance with auditing standards generally accepted in the United States. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the consolidated financial position of The Commerce Group, Inc. and Subsidiaries at December 31, 2000 and 1999, and the consolidated results of their operations and their cash flows for each of the three years in the period ended December 31, 2000, in conformity with accounting principles generally accepted in the United States. ERNST & YOUNG LLP Boston, Massachusetts January 26, 2001 32 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED BALANCE SHEETS December 31, (Thousands of Dollars) 2000 1999 ASSETS Investments (notes A2, A3, and B) Fixed maturities, at market (cost: $665,881 in 2000 and $661,445 in 1999).......................................................... $ 669,935 $ 647,338 Preferred stocks, at market (cost: $215,823 in 2000 and $230,934 in 1999).......................................................... 200,083 211,049 Common stocks, at market (cost: $ 87,704 in 2000 and $ 83,984 in 1999)............................................................. 115,827 77,348 Preferred stock mutual funds, at equity (cost: $327,980 in 2000 and $267,956 in 1999)................................................. 337,733 251,135 Mortgage loans on real estate and collateral notes receivable (less allowance for possible loan losses of $858 in 2000 and $2,127 in 1999)............................................... 51,661 72,451 Cash and cash equivalents.......................................... 70,521 22,535 Other investments (cost: $25,475 in 2000 and $13,130 in 1999)...... 26,802 14,139 Total investments.............................................. 1,472,562 1,295,995 Accrued investment income............................................ 18,218 14,697 Premiums receivable (less allowance for doubtful receivables of $1,487 in 2000 and $1,452 in 1999)................................. 230,580 195,160 Deferred policy acquisition costs (notes A4 and C)................... 111,305 98,500 Property and equipment, net of accumulated depreciation (notes A5 and D)................................................... 34,823 34,802 Residual market receivable (note F) Losses and loss adjustment expenses................................ 82,450 91,576 Unearned premiums.................................................. 44,791 50,084 Due from reinsurers (note F)......................................... 61,554 48,365 Deferred income taxes (notes A9 and G)............................... 12,041 37,582 Non-compete agreement, net of accumulated amortization (note A6)..... 2,829 3,179 Other assets......................................................... 4,461 8,079 Total assets................................................... $2,075,614 $1,878,019 LIABILITIES AND STOCKHOLDERS' EQUITY Liabilities Unpaid losses and loss adjustment expenses (notes A7, E and F)..... $ 674,140 $ 659,841 Unearned premiums (note A8)........................................ 519,885 457,095 Current income taxes (notes A9 and G)............................. 13,988 10,839 Deferred income (notes A10 and F).................................. 7,703 7,464 Contingent commissions accrued (note A11).......................... 35,346 33,468 Payable for securities purchased................................... 524 1,953 Excess of book value of subsidiary interest over cost (note A12)... 8,431 10,758 Other liabilities and accrued expenses............................. 32,648 27,232 Total liabilities.............................................. 1,292,665 1,208,650 Minority interest (note A13)......................................... 1,068 1,364 Stockholders' Equity (notes B, L, M and N) Preferred stock, authorized 5,000,000 shares at $1.00 par value; none issued in 2000 and 1999...................................... - - Common stock, authorized 100,000,000 shares at $.50 par value; 38,000,000 shares issued in 2000 and 1999......................... 19,000 19,000 Paid-in capital.................................................... 29,621 29,621 Net accumulated other comprehensive income (loss), net of income taxes (benefits) of $6,371 in 2000 and ($13,277) in 1999......... 11,833 (24,657) Retained earnings.................................................. 820,528 727,649 880,982 751,613 Treasury stock, 4,246,648 shares in 2000 and 3,640,448 shares in 1999, at cost (note A14).......................................... (99,101) (83,608) Total stockholders' equity..................................... 781,881 668,005 Total liabilities, minority interest and stockholders' equity.. $2,075,614 $1,878,019 The accompanying notes are an integral part of these consolidated financial statements. 33 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF EARNINGS For the years ended December 31, (Thousands of Dollars Except Per Share Data) 2000 1999 1998 Revenues Earned premiums (notes A8 and F)..................... $ 954,483 $ 871,830 $ 745,620 Net investment income (note B)....................... 123,404 67,388 89,193 Premium finance and service fees..................... 15,227 14,774 13,440 Amortization of excess of book value of subsidiary interest over cost (note A12)...................... 3,390 3,019 - Net realized investment gains (note B)............... 2,976 6,023 4,458 Total revenues.................................. 1,099,480 963,034 852,711 Expenses Losses and loss adjustment expenses (notes A7, E and F)................................. 686,157 625,090 531,429 Policy acquisition costs (notes A4 and C)............ 243,257 233,660 196,434 Total expenses.................................. 929,414 858,750 727,863 Earnings before income taxes and minority interest...................................... 170,066 104,284 124,848 Income taxes (notes A9 and G)......................... 38,306 16,667 26,583 Net earnings before minority interest........... 131,760 87,617 98,265 Minority interest in net loss of subsidiary (note A13). 320 1,059 - NET EARNINGS.................................... $ 132,080 $ 88,676 $ 98,265 COMPREHENSIVE INCOME............................ $ 168,570 $ 40,730 $ 96,594 BASIC AND DILUTED NET EARNINGS PER COMMON SHARE (note A15)..................................... $ 3.87 $ 2.54 $ 2.73 CASH DIVIDENDS PAID PER SHARE................... $ 1.15 $ 1.11 $ 1.07 WEIGHTED AVERAGE NUMBER OF COMMON SHARES OUTSTANDING............................. 34,121,047 34,940,074 36,042,652 The accompanying notes are an integral part of these consolidated financial statements. 34 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY For the years ended December 31, (Thousands of Dollars) Net Accumulated Other Common Paid-in Comprehensive Retained Treasury Stock Capital Income/(Loss) Earnings Stock Total Balance January 1, 1998...... $19,000 $29,621 $ 24,960 $617,930 $(38,687) $652,824 Net earnings................ 98,265 98,265 Other comprehensive income: Unrealized holding gains arising during the period net of taxes of $1,548... 2,968 2,968 Reclassification adjustment net of tax benefits of $2,498.................... (4,639) (4,639) Other comprehensive loss... (1,671) (1,671) Comprehensive income........ 96,594 Stockholder dividends....... (38,566) (38,566) Balance December 31, 1998.... 19,000 29,621 23,289 677,629 (38,687) 710,852 Net earnings................ 88,676 88,676 Other comprehensive income (loss): Unrealized holding losses arising during the period, net of tax benefits of $18,833.................. (34,976) (34,976) Reclassification adjustment net of tax benefits of $6,984.................... (12,970) (12,970) Other comprehensive loss... (47,946) (47,946) Comprehensive income........ 40,730 Stockholder dividends....... (38,656) (38,656) Treasury Stock purchased.... (44,921) (44,921) Balance December 31, 1999... 19,000 29,621 (24,657) 727,649 (83,608) 668,005 Net earnings............... 132,080 132,080 Other comprehensive income Unrealized holding gains arising during the period, net of income taxes of $18,218................... 33,833 33,833 Reclassification adjustment net of income taxes of $1,431.................... 2,657 2,657 Other comprehensive income. 36,490 36,490 Comprehensive income........ 168,570 Stockholder dividends....... (39,201) (39,201) Treasury Stock purchased.... (15,493) (15,493) Balance December 31, 2000.... $19,000 $29,621 $ 11,833 $820,528 $(99,101) $781,881 The accompanying notes are an integral part of these consolidated financial statements. 35 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS For the years ended December 31, (Thousands of Dollars) 2000 1999 1998 Cash flows from operating activities Premiums collected.................................. $ 977,413 $ 881,472 $ 761,539 Net investment income received...................... 92,962 90,558 87,768 Premium finance and service fees received........... 15,227 14,774 13,440 Losses and loss adjustment expenses paid............ (660,665) (611,136) (574,212) Policy acquisition costs paid....................... (247,767) (225,587) (188,420) Federal income tax payments......................... (29,264) (25,404) (34,791) Net cash provided by operating activities......... 147,906 124,677 65,324 Cash flows from investing activities Proceeds from maturity of fixed maturities.......... 20,805 46,565 64,004 Proceeds from sale of fixed maturities.............. 97,180 142,562 34,034 Proceeds from sale of equity securities............. 45,604 76,485 80,420 Proceeds from sale of mortgages..................... 20,042 - - Purchase of fixed maturities........................ (125,844) (107,664) (134,540) Purchase of equity securities....................... (29,987) (72,536) (171,063) Purchase of preferred stock mutual funds............ (60,024) (98,564) (53,833) Purchase of other investments....................... (11,885) (4,875) (3,616) Purchase of subsidiary, net of cash acquired........ - (77,056) - Net increase in short-term investments, net of payable for securities purchased............ - - (11,500) Payments received on mortgage loans and collateral notes receivable................................... 9,141 11,800 26,788 Mortgage loans and collateral notes originated...... (7,896) (10,911) (16,450) Purchase of property and equipment.................. (3,416) (2,910) (4,293) Other proceeds from investing activities............ 1,054 2,627 315 Net cash used in investing activities............. (45,226) (94,477) (189,734) Cash flows from financing activities Dividends paid to stockholders...................... (39,201) (38,656) (38,566) Purchase of treasury stock.......................... (15,493) (44,921) - Net cash used in financing activities............. (54,694) (83,577) (38,566) Increase (decrease) in cash and cash equivalents...... 47,986 (53,377) (162,976) Cash and cash equivalents at beginning of year........ 22,535 75,912 238,888 Cash and cash equivalents at end of year.............. $ 70,521 $ 22,535 $ 75,912 The accompanying notes are an integral part of these consolidated financial statements. 36 THE COMMERCE GROUP, INC. AND SUBSIDIARIES CONSOLIDATED STATEMENTS OF CASH FLOWS Reconciliation of Net Earnings to Net Cash Provided by Operating Activities For the years ended December 31, (Thousands of Dollars) 2000 1999 1998 Cash flows from operating activities Net earnings......................................... $ 132,080 $ 88,676 $ 98,265 Adjustments to reconcile net earnings to net cash provided by operating activities: Premiums receivable................................ (35,420) (22,399) 6,591 Deferred policy acquisition costs.................. (12,805) (3,374) (3,495) Residual market receivable......................... 14,419 (1,440) 21,579 Due from reinsurers................................ (13,189) (4,116) (18,517) Losses and loss adjustment expenses................ 14,299 12,733 (46,477) Unearned premiums.................................. 62,790 38,796 11,825 Current income taxes............................... 3,149 6,909 1,405 Deferred income taxes.............................. 5,893 (15,647) (9,614) Deferred income.................................... 239 516 (323) Contingent commissions............................. 1,878 11,401 8,206 Other assets, liabilities and accrued expenses..... 6,708 (8,273) 533 Net realized investment gains...................... (2,976) (6,023) (4,458) Impact of change to equity method of accounting for preferred stock mutual funds..................... (26,574) 22,401 (2,692) Other - net........................................ (2,585) 4,517 2,496 Net cash provided by operating activities....... $ 147,906 $ 124,677 $ 65,324 The accompanying notes are an integral part of these consolidated financial statements. 37 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies 1. Basis of Presentation The consolidated financial statements of The Commerce Group, Inc. (the "Company") have been prepared in accordance with accounting principles generally accepted in the United States ("GAAP"). The consolidated financial statements include The Commerce Group, Inc. and its wholly-owned subsidiaries, Bay Finance Company, Inc., Clark- Prout Insurance Agency, Inc. and Commerce Holdings, Inc. ("CHI"). The Commerce Insurance Company ("Commerce") and Citation Insurance Company ("Citation") are wholly-owned subsidiaries of CHI. Commerce West Insurance Company ("Commerce West") is a wholly-owned subsidiary of Commerce. American Commerce Insurance Company ("American Commerce") is a wholly-owned subsidiary of ACIC Holding Co., Inc. ACIC Holding Co., Inc. is owned jointly with AAA Southern New England ("AAA SNE") with Commerce maintaining an 80% common stock interest and AAA SNE maintaining a 20% common stock interest (see note A17). All inter-company transactions and balances have been eliminated in consolidation. Certain prior year account balances have been reclassified to conform to the 2000 presentation. During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The results of prior accounting periods impacted by this change have been restated. The insurance subsidiaries, Commerce, Citation, Commerce West and American Commerce, prepare statutory financial statements in accordance with accounting practices prescribed by the National Association of Insurance Commissioners ("NAIC"), the Commonwealth of Massachusetts, the State of California, and the State of Ohio. The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. 2. Investments All investment transactions have credit exposure to the extent that a counter party may default on an obligation to the Company. Credit risk is a consequence of carrying investment positions. To manage credit risk, the Company focuses on higher quality fixed-income securities and preferred stocks, reviews the credit strength of all companies in which it invests, limits its exposure in any one investment category and monitors the portfolio quality, taking into account credit ratings assigned by recognized statistical rating organizations. 38 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars Except for Per Share Data) NOTE A-Summary of Significant Accounting Policies (continued) Investments in fixed maturities, which include taxable and non- taxable bonds, and investments in common and preferred stocks, are carried at fair market value and are classified as available for sale. Unrealized investment gains and losses on common and preferred stocks and fixed maturities, to the extent that there is no other than temporary impairment of value, are credited or charged to a separate component of stockholders' equity, known as "net accumulated other comprehensive income (loss)", until realized, net of any tax effect. When investment securities are sold, the realized gain or loss is determined based upon specific identification. Fair market value of fixed maturities and common and preferred stocks are based on quoted market prices. For other securities held as investments, fair market value equals quoted market price, if available. If a quoted market price is not available, fair market value is estimated using quoted market prices for similar securities. The Company has not invested more than 5% of fixed maturities in any one state or political subdivision. During the fourth quarter of 2000, the Company changed its policy in regard to its investments in certain closed-end preferred stock mutual funds. On a forward going basis, the Company intends to take a proactive posture to affect the overall investment performance of these funds. This posture may involve discussing, among other things, the performance, trading prices, investment strategy, portfolio securities, and extraordinary transactions such as a merger, reorganization or liquidation of one or more funds with management, shareholders, or others. The Company's ownership position of these various funds at December 31, 2000 ranges from 23% to 48% of outstanding shares. The level of ownership and new investment policy requires the Company to account for these investments on an equity basis. The equity method requires that the investments are to be valued at original cost plus the cumulative equity in the earnings and losses of the funds and adjusted over time by the premium or discount at the time of purchase to the applicable underlying net asset value of the funds. Prior to the policy change, the Company reported the income on a cash basis, valued the investments at quoted market prices and recorded the change in quoted market prices through Comprehensive Income. The results of prior accounting periods impacted by this change have been restated. The net earnings per share for 2000 were increased by $0.60 per share and for 1999 were decreased by $0.40 per share as a result of this change. The Company originates and holds mortgage loans on real estate on properties located in the Commonwealth of Massachusetts and the State of Connecticut. The Company controls credit risk through credit approvals, credit limits and monitoring procedures. The Company performs in-depth credit evaluations on all new mortgage customers. Bad debt expenses have not been material in recent years. Mortgage loans on real estate and collateral notes receivable are stated at the amount of unpaid principal, less an allowance for possible loan losses. The adequacy of the allowance for possible loan losses is evaluated on a regular basis by management. Factors considered in evaluating the adequacy of the allowance include previous loss experience, current economic conditions and their effect on borrowers and the performance of individual loans in relation to contract terms. The provision for possible loan losses charged to operating expenses is based upon management's judgment of the amount necessary to maintain the allowance at a level adequate to absorb possible losses. During 2000, management reassessed its philosophy for establishing the allowance for possible loan losses. Based on this and a review of historical loan loss data, management decreased the allowance to its current level at December 31, 2000. Loan losses are charged against the allowance when management believes the collectibility of the principal is unlikely and recoveries are credited to the allowance when received. Interest on mortgage loans is included in income as earned based upon rates applied to principal amounts outstanding. Accrual of interest on mortgage loans is discontinued either when reasonable doubt exists as to the full, timely collection of interest or principal, or when a loan becomes contractually past due more than ninety days. When a loan is placed on nonaccrual status, all unpaid interest previously accrued is reversed against current period earnings. 39 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies (continued) 3. Cash and Cash Equivalents Cash and cash equivalents includes cash currently on hand to cover operating expenses. The Company held $13,775 and $18,655 in U.S. Government Repurchase Agreements at various financial institutions in 2000 and 1999, respectively. The amount of collateral, maintained by the seller, at the time of purchase and each subsequent business day, is required to have a market value that is equal to 102% of the resale price. 4. Deferred Policy Acquisition Costs Policy acquisition costs relating to unearned premiums, consisting of commissions, premium taxes and other underwriting expenses incurred at the policy issuance, are deferred and amortized over the period in which the related premiums are earned, the amount being reduced by any potential premium deficiency. If any potential premium deficiency exists, it represents future estimated losses, loss adjustment expenses and amortization of deferred acquisition costs in excess of the related unearned premiums. There was no premium deficiency in 2000, 1999 and 1998. In determining whether a premium deficiency exists, the Company considers anticipated investment income on unearned premiums. 5. Property and Equipment Property and equipment are stated at cost and are depreciated on the straight line method over the estimated useful lives of the assets using the following rates: Percent Asset Classification Per Annum Buildings....................................... 2.5 Building improvements (prior to 1992)........... 2.5 Building improvements (1992 and subsequent)..... 5.0 Equipment and office furniture.................. 10.0 EDP equipment and copiers....................... 20.0 Automobiles..................................... 33.3 Maintenance and repairs are charged to operations; betterments are capitalized. The cost of property sold or otherwise disposed of and the accumulated depreciation thereon is eliminated from the related property and accumulated depreciation accounts and any resulting gain or loss is credited or charged to income. 6. Non-Compete Agreement The non-compete agreement of $2,829 represents the unamortized portion of the purchase price associated with the acquisition of American Commerce allocated to the arrangement whereby the American Automobile Association, Inc. ("AAA National") agreed not to compete with American Commerce prior to February 2009. The cost of $3,500 is being amortized on a straight-line basis over the term of the arrangement. The amount of accumulated amortization at December 31, 2000 and 1999 was $671 and $321, respectively. 7. Unpaid Loss and Loss Adjustment Expenses The liability for unpaid losses and loss adjustment expenses ("LAE") represents the accumulation of individual case estimates for reported losses and estimates for incurred but not reported ("IBNR") losses and LAE. Assumed losses and LAE are recorded as reported by the ceding organization with additional adjustments for IBNR. The liability for losses and LAE is intended to cover the ultimate net cost of all losses and loss adjustment expenses incurred through the balance sheet date. Liability estimates are continually reviewed and updated, and therefore, the ultimate liability may be more or less than the current estimate. The effects of changes in the estimates are included in the results of operations in the period in which the estimates are revised. 40 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies (continued) 8. Premiums Insurance premiums are recognized as income ratably over the terms of the policies. Unearned premiums are determined by prorating policy premiums on a daily basis over the terms of the policies. A significant portion of the Company's Massachusetts premiums written is derived through the American Automobile Association Clubs of Massachusetts ("AAA clubs") affinity group marketing program. Of the Company's total direct premiums written, the portion attributable to the AAA affinity group marketing program in Massachusetts was $535,766 or 50.0% in 2000, $495,962 or 52.3% in 1999 and $457,430 or 57.3% in 1998. Of these amounts, 12.2% were written through insurance agencies owned by the AAA clubs and 87.8% were written through the Company's network of independent agents in 2000. 9. Income Taxes The Company uses an asset and liability approach that requires the recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in the Company's financial statements or tax returns. In estimating future tax consequences, the Company generally considers all expected future events other than changes in the tax law or rates, unless enacted. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized. No valuation allowance was established in 2000 and 1999. 10. Deferred Income Income consisting of expense reimbursements, which include servicing carrier fees from Commonwealth Automobile Reinsurers ("C.A.R."), a state- mandated reinsurance mechanism, on policies written for C.A.R., are deferred and amortized over the term of the related insurance policies (see note F). 11. Contingent Commissions In addition to state mandated minimum and other commissions on policies written, the Company pays certain of its agencies compensation in the form of profit sharing. This is based, in part, on the underwriting profits of an individual agent's business written with the Company. The arrangement for Massachusetts business utilizes a three-year rolling plan, with one third of each of the current and the two prior years profit or loss calculations summed to a single amount. This amount, if positive, is multiplied by the profit sharing commission rate and paid to the agent. Outside of Massachusetts, Commerce West and American Commerce each have contingent commission plans tailored to their specific markets. 12. Excess of Book Value of Subsidiary Interest Over Cost As a result of the acquisition of American Commerce, the amount representing the excess of the fair value of the net assets acquired over the purchase price at the January 29, 1999 acquisition date was $16,947. The amount is being amortized into revenue on the straight line basis over a five year period. The amount amortized into income in 2000 and 1999 was $3,390 and $3,019, respectively. The amount shown on the Balance Sheet represents the Company's 80% share of the net excess of book value of subsidiary interest over cost less accumulated amortization. 13. Minority Interest The Company's interest in ACIC Holding Co., Inc. through Commerce, a wholly owned subsidiary of CHI, is represented by an 80% ownership of the outstanding shares of common stock at December 31, 2000 and 1999. AAA SNE maintains a 20% common stock ownership. The minority interest of $320 for 2000 and of $1,059 for 1999 represents 20% of the net loss of ACIC Holding Co., Inc., after the preferred stock dividends, which is included in these consolidated financial statements. 41 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies (continued) 14. Treasury Stock In May 1999, the Board of Directors of the Company authorized a stock buy-back program of up to 2,000,000 shares of common stock of the Company. During the period from January 1, 2000 through December 31, 2000, the Company purchased 606,200 shares of its own common stock. During 1999, the Company purchased 497,200 shares of its own common stock under the May 1999 buy-back program. At December 31, 2000, the Company had authority to purchase 896,600 additional shares of its common stock under the May 1999 buy-back program. As of December 31, 2000, the Company holds a total of 4,246,648 shares of treasury stock. 15. Net Earnings Per Common Share Net earnings per common share is computed by dividing net earnings by the weighted average number of common shares outstanding. The weighted average number of common shares outstanding for the years ended December 31, 2000, 1999 and 1998 were 34,121,047, 34,940,074, and 36,042,652, respectively. Weighted average number of common shares outstanding is determined by taking the average of the following calculation for a specified period of time: The daily amount of (1) the total issued outstanding common shares minus (2) the total Treasury Stock purchased. 16. New Accounting Pronouncements The NAIC revised the Accounting Practices and Procedures Manual in a process referred to as Codification. The revised manual became effective January 1, 2001 for all insurance companies. The domiciliary states of the Company's insurance subsidiaries have adopted the provisions of the revised manual. The revised manual has changed certain prescribed statutory accounting practices and will result in changes to the accounting practices that the Company's insurance subsidiaries use to prepare their statutory- basis financial statements. Management believes the impact of these changes to the Company's insurance subsidiaries statutory-basis capital and surplus as of January 1, 2001 will not be significant. In June 1998, the FASB issued Statement of Financial Accounting Standards No. 133 ("SFAS 133"), "Accounting for Certain Derivative Instruments and Hedging Activities," as amended in June 2000 by Statement of Financial Accounting Standards No. 138 ("SFAS 138"), "Accounting for Certain Derivative Instruments and Certain Hedging Activities," which requires companies to recognize all derivatives as either assets or liabilities in the balance sheet and measure such instruments at fair value. SFAS 138 amended Statement of Financial Accounting Standards No. 137 ("SFAS 137"), "Accounting for Derivative Instruments and Hedging Activities- Deferral of the Effective Date of FASB Statement No. 133." The provisions of SFAS 133 will require adoption for fiscal years beginning after June 15, 2000. The Company had no derivative or hedging activity in 2000, 1999, or 1998. In September 2000, the FASB issued Statement of Financial Accounting Standards No. 140 ("SFAS 140"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities," which replaces Statement of Financial Accounting Standards No. 125 ("SFAS 125"), "Accounting for Transfers and Servicing of Financial Assets and Extinguishments of Liabilities." The Statement provides accounting and reporting standards for transfers and servicing of financial assets and extinguishments of liabilities. Those standards are based on consistent application of a "financial components" approach that focuses on control. Under that approach, after a transfer of financial assets, 42 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE A-Summary of Significant Accounting Policies (continued) a company recognizes the financial and servicing assets it controls and the liabilities it has incurred, does not recognize financial assets when control has been surrendered, and does not recognize liabilities when extinguished. The Statement provides consistent standards for distinguishing transfers of financial assets that are sales from transfers that are secured borrowings. The Statement is effective for transfers and servicing of financial assets and extinguishments of liabilities occurring after March 31, 2001. Adoption of SFAS 140 is not expected to have a material impact on the Company's consolidated financial statements. 17. Acquisition In November 1998, Commerce formed ACIC Holding Co., Inc., in a joint venture with AAA SNE and invested $90,800 to fund the January 29, 1999 acquisition of the Automobile Club Insurance Company, whose name was changed to American Commerce upon completion of the acquisition. Commerce invested $90,000 in the form of preferred stock and an additional $800 representing an 80% common stock ownership. AAA SNE invested $200 representing a 20% common stock ownership. The terms of the preferred stock call for Commerce to receive quarterly cash dividends at the rate of 10% per annum from ACIC Holding, Co., Inc. In the event cash dividends cannot be paid, additional preferred stock will be issued. During 2000, 19 shares of Class A and 693 shares of Class B preferred stock were issued in lieu of the cash payment of dividends. The acquisition was accounted for as a purchase. Since the January 29, 1999 acquisition, American Commerce's results have been consolidated into the Company's financial statements. Since 1995, Commerce has maintained an exclusive affinity group marketing relationship with AAA Insurance Agency, Inc., a subsidiary of AAA SNE. AAA Insurance Agency, Inc. has been a licensed insurance agent of Commerce since 1985. NOTE B-Investments and Investment Income 1. Fixed Maturities The amortized cost and estimated fair market value of investments in fixed maturities are as follows: Gross Gross Accumulated Accumulated Other Other Estimated Amortized Comprehensive Comprehensive Fair Market Cost Income Losses Value At December 31, 2000: Corporate bonds...................... $ 130,775 $ 1,263 $ (5,783) $ 126,255 U.S. Treasury bonds and notes........ 3,428 86 (137) 3,377 GNMA & FNMA mortgage-backed bonds.... 67,274 444 (457) 67,261 Obligations of states and political subdivisions.............. 464,404 14,454 (5,816) 473,042 Totals.......................... $ 665,881 $ 16,247 $ (12,193) $ 669,935 At December 31, 1999: Corporate Bonds...................... $ 45,147 $ 87 $ (2,702) $ 42,532 U.S. Treasury bonds and notes........ 3,616 19 (320) 3,315 GNMA & FNMA mortgage-backed bonds.... 82,349 753 (489) 82,613 Obligations of states and political subdivisions.............. 530,333 4,362 (15,817) 518,878 Totals.......................... $ 661,445 $ 5,221 $ (19,328) $ 647,338 43 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE B-Investments and Investment Income (continued) Proceeds from sales of investments in fixed maturities, gross gains and gross losses realized on those sales were as follows: Proceeds Gross Gross From Realized Realized Sales Gains Losses For the year ended December 31, 2000: Corporate bonds.................................... $ 1,167 $ - $ - U.S. Treasury bonds and notes...................... - - - GNMA mortgage-backed bonds......................... - - - Obligations of states and political subdivisions... 96,013 198 (2,749) Totals........................................ $ 97,180 $ 198 $ (2,749) For the year ended December 31, 1999: Corporate bonds.................................... $ 17,516 $ 102 $ (941) U.S. Treasury bonds and notes...................... 27,096 8 (842) GNMA mortgage-backed bonds......................... - - - Obligations of states and political subdivisions... 97,950 298 (2,606) Totals........................................ $142,562 $ 408 $ (4,389) For the year ended December 31, 1998: GNMA mortgage-backed bonds......................... $ - $ - $ - Obligations of states and political subdivisions... 34,034 25 (435) Totals........................................ $ 34,034 $ 25 $ (435) The amortized cost and approximate fair market value of fixed maturities at December 31, 2000 and 1999, by contractual maturity, are as follows: 2000 1999 Fair Fair Amortized Market Amortized Market Cost Value Cost Value Obligations of states, political subdivisions, corporate bonds and U.S. Treasury bonds and notes: Due in one year or less.................... $ 1,201 $ 1,214 $ 2,780 $ 2,793 Due after one year through five years...... 7,650 7,882 1,738 1,665 Due after five years through ten years..... 9,162 9,431 18,201 16,761 Due after ten years........................ 580,594 584,147 556,377 543,506 598,607 602,674 579,096 564,725 GNMA & FMNA mortgage-backed bonds.......... 67,274 67,261 82,349 82,613 Total fixed maturities.............. $665,881 $669,935 $661,445 $647,338 Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations. 44 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE B-Investments and Investment Income (continued) 2. Closed-end Preferred Stock Mutual Funds The following table reflects the shares held, percentage of ownership, carrying value at equity, book value, market value, and value of shares at net asset value, by fund at December 31, 2000 and 1999: (Dollars in Thousands, Except Share Amounts) December 31, 2000 Fund Carrying Quoted Value of Fund Shares % of Value Book Market Shares at Net Symbol(1) Held Ownership at Equity Value Value Asset Value PGD 1,877,300 22.5% $ 23,478 $ 19,666 $ 22,528 $ 26,695 PPF 2,352,900 32.4% 28,322 26,048 25,882 30,470 PDF 4,638,800 31.0% 46,003 41,966 40,589 47,594 PDT 4,925,100 32.8% 60,453 53,144 52,021 63,091 DIV 3,080,500 31.2% 46,314 42,500 40,239 48,918 PDI 5,253,400 48.5% 52,207 52,583 52,534 54,110 PFD 2,981,500 30.3% 39,834 44,803 36,151 40,012 PFO 3,892,543 34.9% 41,122 47,270 40,385 41,533 Total $337,733 $327,980 $310,329 $352,423 December 31, 1999 Fund Carrying Quoted Value of Fund Shares % of Value Book Market Shares at Net Symbol(1) Held Ownership at Equity Value Value Asset Value PGD - - $ - $ - $ - $ - PPF 1,602,800 22.1% 17,072 18,315 15,828 19,041 PDF 4,215,400 28.1% 37,310 38,598 32,669 39,035 PDT 4,341,600 28.9% 45,437 47,721 38,260 48,582 DIV 2,532,300 25.6% 33,378 35,788 29,438 36,161 PDI 4,369,600 40.4% 45,506 44,207 39,873 47,891 PFD 2,629,600 26.7% 35,716 40,471 32,212 36,131 PFO 3,433,643 30.8% 36,716 42,856 35,839 37,152 Total $251,135 $267,956 $224,119 $263,993 (1) John Hancock Patriot Global Dividend Fund ("PGD"), John Hancock Patriot Preferred Dividend Fund, ("PPF"), John Hancock Patriot Premium Dividend I Fund ("PDF"), John Hancock Patriot Premium Dividend II Fund ("PDT"), John Hancock Patriot Select Dividend Fund ("DIV"), Putnam Dividend Income Fund ("PDI"), Preferred Income Fund ('PFD"), Preferred Income Opportunity Fund ("PFO"). The difference between the carrying value at equity and the value of shares at net asset value is negative goodwill created at the time of the purchase of the shares. Negative goodwill is being amortized into investment income over various periods ranging from 1.25 years to 4 years based on the turnover ratios of the funds. 45 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE B-Investments and Investment Income (continued) 3. Mortgage Loans on Real Estate and Collateral Notes Receivable At December 31, 2000 and 1999, mortgage loans on real estate and collateral notes receivable consisted of the following: December 31, 2000 1999 Residential (1st Mortgages)............ $36,496 $58,506 Residential (2nd Mortgages)............ 209 227 Commercial (1st Mortgages)............. 12,542 13,881 Commercial (2nd Mortgages)............. 50 67 49,297 72,681 Collateral notes receivable............ 3,222 1,897 52,519 74,578 Allowance for possible loan losses..... (858) (2,127) Mortgage loans on real estate and collateral notes receivable....... $51,661 $72,451 Fair value of the Company's mortgage loans on real estate and collateral notes receivable is estimated by discounting the future cash flows using the current rates at which similar loans would be made to borrowers with similar credit and for the same remaining maturities. The future cash flows associated with certain non-performing loans are estimated based on expected payments from borrowers either through work out arrangements or the disposition of collateral. The estimated fair value of mortgage loans on real estate and collateral notes receivable at December 31, 2000 and 1999, prior to the allowance for possible loan losses, was $54,141 and $75,221, respectively, which was calculated by discounting the future cash flows. At December 31, 2000 and 1999 mortgage loans which were on non- accrual status amounted to $1,357 and $1,259, respectively. The reduction in interest income associated with non-accrual loans was $118, $129 and $205 for the years ended December 31, 2000, 1999 and 1998, respectively. The Company originates and services residential and commercial mortgages in Massachusetts and Connecticut. The Company's exposure is generally 80% or less of the appraised value of any collateralized real property at the time of the loan origination. The ability and willingness of residential and commercial borrowers to honor their repayment commitments is generally dependent upon the level of overall economic activity and real estate values. The Company sold $20,042 of residential mortgages in 2000 without recourse to an unrelated third party. A summary of the changes in the allowance for possible loan losses follows: Years ended December 31, 2000 1999 Balance, beginning of year......................... $ 2,127 $ 2,301 Decrease in provision for possible loan losses... (1,269) (174) Balance, end of year............................... $ 858 $ 2,127 During 2000, management reassessed its philosophy for establishing the allowance for possible loan losses. Based on this and a review of historical loan loss data, management decreased the allowance to its current level at December 31, 2000. 46 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE B-Investments and Investment Income (continued) The following table describes mortgage principal balances by maturity, total mortgages over 90 days past due and total mortgages in foreclosure: 2000 1999 Fixed rate mortgages maturing: One year or less................................ $ 141 $ 82 More than one year to five years................ 742 1,388 More than five years to ten years............... 5,331 8,286 Over ten years.................................. 31,810 49,629 Total fixed mortgages...................... $ 38,024 $ 59,385 Adjustable rate mortgages maturing: One year or less................................ $ - $ - More than one year to five years................ 61 123 More than five years to ten years............... 283 275 Over ten years.................................. 10,929 12,898 Total adjustable mortgages................. $ 11,273 $ 13,296 Past due over 90 days............................. $ 1,357 $ 1,259 Mortgages in foreclosure, included in past due over 90 days.................................... $ 808 $ 737 4. Net Investment Income The components of net investment income were as follows: Years ended December 31, 2000 1999 1998 Interest on fixed maturities.................. $ 44,766 $ 45,957 $ 41,368 Dividends on common and preferred stocks...... 23,177 23,148 20,879 Dividends on preferred stock mutual funds..... 22,158 15,483 11,266 Equity in earnings (losses) of preferred stock mutual funds (excluding dividends received). 26,575 (22,399) 2,692 Interest on cash and cash equivalents......... 3,555 2,596 8,683 Interest on mortgage loans.................... 5,677 5,908 6,604 Other......................................... 83 116 119 Total investment income.............. 125,991 70,809 91,611 Investment expenses........................... 2,587 3,421 2,418 Net investment income................ $123,404 $ 67,388 $ 89,193 5. Net Realized Investment Gains (Losses) Net realized investment gains (losses) were as follows: Years ended December 31, 2000 1999 1998 Net realized investment gains (losses): Fixed maturities...................................$ (3,772) $ (5,991) $ (2,804) Preferred Stocks................................... 1,286 (244) (727) Common Stocks...................................... 4,370 11,023 7,002 Other.............................................. 1,092 1,235 987 Total..........................................$ 2,976 $ 6,023 $ 4,458 47 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE B-Investments and Investment Income (continued) 6. Other Comprehensive Income (Loss) Net increases (decreases) in other comprehensive income (loss) less applicable income tax (expense) benefit were as follows: Years ended December 31, 2000 1999 1998 Other comprehensive income (loss): Fixed maturities................................ $ 18,161 $(32,892) $ (5,028) Preferred stocks................................ 4,145 (17,040) (3,209) Common stocks................................... 34,759 (26,587) 5,292 Other........................................... 318 634 231 Impact of minority interest..................... (1,244) 2,122 - Total....................................... 56,139 (73,763) (2,714) Tax benefit (expense)........................... (19,495) 26,560 1,043 Impact of minority interest..................... (154) (743) - Total tax benefit (expense)................. (19,649) 25,817 1,043 Total other comprehensive income (loss)..... $ 36,490 $(47,946) $ (1,671) A summary of net accumulated other comprehensive income (loss) on stocks and fixed maturity investments in 2000, 1999 and 1998 follows: Years ended December 31, 2000 1999 1998 Accumulated other comprehensive income......... $ 46,699 $ 8,317 $ 43,978 Accumulated other comprehensive losses......... (28,935) (47,936) (8,148) Impact of minority interest.................... 440 1,685 - Total unrealized gains (losses)........... 18,204 (37,934) 35,830 Tax benefit (expense).......................... (6,217) 13,867 (12,541) Impact of minority interest.................... (154) (590) - Total benefit (expense)................... (6,371) 13,277 (12,541) Total..................................... $ 11,833 $(24,657) $ 23,289 NOTE C-Deferred Policy Acquisition Costs Policy acquisition costs incurred and amortized to income are as follows: Years ended December 31, 2000 1999 1998 Balance, beginning of year............ $ 98,500 $ 88,759 $ 85,264 Costs deferred during the year........ 256,062 243,401 199,929 Amortization charged to expense....... (243,257) (233,660) (196,434) Balance, end of year.................. $111,305 $ 98,500 $ 88,759 48 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE D-Property and Equipment A summary of property and equipment at December 31, is as follows: 2000 1999 Buildings................................. $ 32,916 $ 31,017 Equipment and office furniture............ 35,185 33,128 Building improvements..................... 850 791 68,951 64,936 Less accumulated depreciation....... (35,456) (32,246) 33,495 32,690 Land...................................... 1,253 1,251 Construction in progress.................. 75 861 $ 34,823 $ 34,802 Depreciation expense was $4,270, $4,243 and $4,706 for the years ended December 31, 2000, 1999 and 1998, respectively. Depreciation expense is allocated evenly between losses and loss adjustment expenses and policy acquisition costs. NOTE E-Unpaid losses and Loss Adjustment Expenses Liabilities for unpaid losses and loss adjustment expenses at December 31, consist of: 2000 1999 Net voluntary unpaid loss and LAE reserves.................. $544,585 $519,724 Voluntary salvage and subrogation recoverable............... (65,505) (61,625) Assumed unpaid loss and LAE reserves from C.A.R............. 127,631 120,389 Assumed salvage and subrogation recoverable from C.A.R...... (20,844) (19,709) Total voluntary and assumed unpaid loss and LAE reserves.. 585,867 558,779 Adjustment for ceded unpaid loss and LAE reserves........... 97,273 101,062 Adjustment for ceded salvage and subrogation recoverable.... (9,000) - Total unpaid loss and LAE reserves........................ $674,140 $659,841 Significant periods of time can elapse between the occurrence of an insured loss, the reporting of the loss to the insurer and the insurer's payment of that loss. To recognize liabilities for unpaid losses, insurers establish reserves as balance sheet liabilities representing estimates of amounts needed to pay reported and unreported losses and LAE. Quarterly, the Company reviews these reserves internally. Regulations of the Division of Insurance require the Company to annually obtain a certification from either a qualified actuary or an approved loss reserve specialist that its loss and LAE reserves are reasonable. When a claim is reported to the Company, claims personnel establish a "case reserve" for the estimated amount of the ultimate payment. The amount of the reserve is primarily based upon an evaluation of the type of claim involved, the circumstances surrounding the claim and the policy provisions relating to the loss. The estimate reflects the informed judgment of such personnel based on general insurance reserving practices and on the experience and knowledge of the claims person. During the loss adjustment period, these estimates are revised as deemed necessary by the Company's claims department based on subsequent developments and periodic reviews of the cases. 49 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE E-Unpaid losses and Loss Adjustment Expenses (continued) In accordance with industry practice, the Company also maintains reserves for estimated IBNR. IBNR reserves are determined on the basis of historical information and the experience of the Company. Adjustments to IBNR are made periodically to take into account changes in the volume of business written, claims frequency and severity, the mix of business, claims processing and other items that can be expected to affect the Company's liability for losses and LAE over time. When reviewing reserves, the Company analyzes historical data and estimates the impact of various factors such as (i) per claim information, (ii) the historical loss experience of the Company and industry and (iii) legislative enactments, judicial decisions, legal developments in the imposition of damages, changes and trends in general economic conditions, including the effects of inflation. This process assumes that past experience, adjusted for the effects of current developments and anticipated trends, is an appropriate basis for predicting future events. There is no precise method, however, for subsequently evaluating the impact of any specific factor on the adequacy of reserves, because the eventual development of reserves is affected by many factors. By using both individual estimates of reported claims and generally accepted actuarial reserving techniques, the Company estimates the ultimate net liability for losses and LAE. After taking into account all relevant factors, management believes that the provision for losses and LAE at December 31, 2000 is adequate to cover the ultimate net cost of losses and claims incurred as of that date. The ultimate liability, however, may be greater or lower than reserves. Establishment of appropriate reserves is an inherently uncertain process, and there can be no certainty that currently established reserves will prove adequate in light of subsequent actual experience. The Company does not discount to present value that portion of its loss reserves expected to be paid in future periods. Included in the loss reserve methodologies described above, are liabilities for unpaid claims and claim adjustment expenses for environmental related claims such as oil spills and lead paint. Reserves have been established to cover these claims for both known and unknown losses. Because of the Company's limited exposure to these types of claims, management believes they will not have a material impact on the consolidated financial position of the Company in the future. Loss reserves on environmental related claims amounted to $3,712 and $4,185 at December 31, 2000 and 1999, respectively. 50 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE E-Unpaid losses and Loss Adjustment Expenses (continued) The following table sets forth a reconciliation of beginning and ending reserves for losses and loss adjustment expense, net of reinsurance deductions from all reinsurers including C.A.R., as shown in the Company's consolidated financial statements for the periods indicated. Years ended December 31, 2000 1999 1998 Loss and loss adjustment expense reserves, beginning of year, prior to effect of ceded reinsurance recoverable............................. $558,779 $498,127 $529,765 January 29, 1999 American Commerce loss and loss adjustment expense reserves.................. - 63,112 - Incurred losses and loss adjustment expenses: Provision for insured events of the current year.. 728,582 664,978 592,796 Decrease in provision for insured events of prior years...................................... (42,425) (39,888) (61,367) Total incurred losses and loss adjustment expenses....................................... 686,157 625,090 531,429 Payments: Losses and loss adjustment expenses attributable to insured events of the current year............ 402,040 383,707 335,047 Losses and loss adjustment expenses attributable to insured events of prior years................. 257,029 243,843 228,020 Total payments.................................. 659,069 627,550 563,067 Loss and loss adjustment expense reserves prior to effect of ceded reinsurance recoverable.......... 585,867 558,779 498,127 Ceded reinsurance recoverable..................... 88,273 101,062 85,869 Reserves for losses and loss adjustment expenses at the end of year per financial statements......... $674,140 $659,841 $583,996 The increase in the provision for insured events of the current year was attributable to higher incurred losses on Massachusetts business, which was primarily the result of the increased personal automobile earned premiums. Additionally it was impacted by higher assumed residual market losses during 2000, which were partially offset by improved voluntary loss ratios in Massachusetts. Also in 2000, the incurred losses were adversely impacted by approximately $8,000 of expense related to the Trust insolvency. Also included in the 2000 increase in incurred expense is approximately $6,300 in higher corporate expenses which are allocated to losses and LAE for book value appreciation rights, director retirement compensation and state income taxes on non- insurance subsidiaries. Although the line labeled decrease in provision for insured events of prior years increased in 2000, it remained stable as a percentage of beginning year reserves. This was because redundancies on automobile bodily injury claims, the primary component of this number, were realized on a fairly consistent basis with the prior year. The Company's loss and LAE reserves reflect its share of the aggregate C.A.R. loss and LAE reserves of the Company and the 42 other writers of automobile insurance in Massachusetts that participate in C.A.R. ("Servicing Carriers"). The Company is a defendant in various legal actions arising from the normal course of its business. These proceedings are considered to be ordinary to operations or without foundation in fact. Management is of the opinion that these actions will not have a material adverse effect on the consolidated financial statements of the Company. 51 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE F-Reinsurance Activity The Company has reinsurance contracts for casualty and catastrophe coverages. These reinsurance arrangements minimize the Company's losses arising from large risks and protect the Company against numerous losses from a single occurrence or event. The Company also has a quota share reinsurance contract on its other than automobile business. Property, Catastrophe and Quota Share Reinsurance Effective July 1, 1998 through June 30, 2000, the Company expanded the quota share program. A 75% quota-share reinsurance program was incepted, covering all non-automobile property and liability business, except umbrella policies. The excess loss portion of the previous program was reduced on July 1, 1998 and completely eliminated on September 30, 1998. The expanded program was split between American Re-Insurance Company, Employers Reinsurance Corporation, Hartford Fire Insurance Company and Swiss Reinsurance America Corporation. The maximum per occurrence loss reimbursement was the higher of 350% of premium ceded under the program or $175.9 million. The maximum annual aggregate occurrence loss reimbursement was the higher of 450% of premium ceded under the program or $226.1 million. A sliding scale commission, based on loss ratio, is utilized under this program. This program provides the Company with sufficient protection for catastrophe coverage so as to enable the Company to forego pure catastrophe reinsurance coverage, which was previously tailored in conjunction with the former quota share arrangement. Through December 31, 1999, American Commerce utilized a separate catastrophe reinsurance program. Effective January 1, 2000, that program expired and American Commerce joined the quota- share reinsurance program described above. The table below provides information depicting the approximate recovery under the quota share contract (described below) at various loss scenarios, if a single catastrophe were to strike: Net Loss Total Reinsurance Retained by Loss Recovery the Company $ 50,000 $ 37,500 $12,500 100,000 75,000 25,000 150,000 112,500 37,500 200,000 150,000 50,000 250,000 167,500 82,500 Effective July 1, 2000, the Company changed its annual occurrence and aggregate annual reinsurance recovery limits on its quota share reinsurance treaty, from 350%/450% of ceded quota share premiums, respectively, to 250%/350% of ceded quota share premiums. This change was made after consultation with the Company's reinsurers and based upon recent catastrophe modeling performed on the Company's risks. The modeling indicated that a lower threshold was warranted. Based on this change, the Company has no reinsurance recoveries for a single event catastrophe in excess of a total loss of approximately $223.3 million. Prior to the change this figure was $297.5 million. The level of reinsurance protection increases (decreases) when the company cedes more (less) premium to the reinsurers. The Company's estimated total loss on its other than automobile business for 100 and 250-year storms (including American Commerce) are approximately $131.7 million and $204.2 million, respectively. The Company estimates were derived through the services of Swiss Reinsurance America Corporation who utilized the RMS (Risk Management Solutions) IRAS risk assessment system. Written premiums ceded in 2000, 1999 and 1998 under the above referenced programs were $69.4 million, $51.5 million and $54.0 million, respectively. The 34.8% increase in written premiums ceded in 2000 versus 1999 in this program was a result of American Commerce joining the quota- share reinsurance program effective January 1, 2000 and increases in Massachusetts homeowners premiums. An unearned premium transfer from American Commerce of approximately $6.0 million occurred effective January 1, 2000. Ceding commission income is calculated on a ceded earned premium basis. 52 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE F-Reinsurance Activity (continued) Casualty Reinsurance Casualty reinsurance is on an excess of loss basis for any one event or occurrence with a maximum recovery of $9.0 million over a net retention of $1.0 million. This coverage is placed with Swiss Reinsurance America Corporation (rated A++ by A.M. Best). Personal and commercial liability umbrella policies are reinsured on a 95% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $5.0 million for policies with underlying automobile coverage of $250/$500 or more. The Company also has personal liability umbrella reinsurance coverage for policies with underlying automobile coverage of $100/$300, on a 65% quota share basis in regard to limits up to $1.0 million and 100% quota share basis for limits in excess of $1.0 million but not exceeding $3.0 million. These coverages are placed with American Re-Insurance Company (rated A++ by A.M. Best). Earned premiums and losses and loss adjustment expenses are stated in the accompanying consolidated financial statements after deductions for ceded reinsurance. Those deductions for reinsurance other than C.A.R. are as follows: Years ended December 31, 2000 1999 1998 Income Statement Written premiums ceded............................ $76,946 $54,657 $ 56,019 Earned premiums ceded............................. 73,354 55,557 43,518 Losses and loss adjustment expenses ceded......... 30,797 24,240 16,568 Balance Sheet Unpaid losses and loss adjustment expenses........ 24,726 21,552 9,337 Unearned premiums................................. 36,828 26,813 27,350 The Company, as primary insurer, would be required to pay losses in their entirety in the event that the reinsurers were unable to discharge their obligations under the reinsurance agreements. C.A.R. C.A.R., a state-mandated reinsurance mechanism, enables the Company and the other Servicing Carriers to reinsure any automobile risk that the insurer perceives to be under priced at the premium level permitted by the Commissioner. Servicing Carriers, who are responsible for over 99.0% of total direct premiums written for personal automobile insurance in Massachusetts, are required to offer automobile insurance coverage to all eligible applicants pursuant to "take-all-comers" regulations, but may reinsure undesirable business with C.A.R. 53 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE F-Reinsurance Activity (continued) Since its inception, C.A.R. has annually generated multi- million dollar underwriting losses in both the personal and commercial pools. The Company is required to share in the underwriting results of C.A.R. business for its respective product lines. Under current regulations, the Company's share of the C.A.R. personal or commercial deficit is based upon its market share for retained automobile risks for the particular pool, adjusted by a "utilization" concept, such that, in general, the Company is disproportionately and adversely affected if its relative use of C.A.R. reinsurance exceeds that of the industry, and favorably affected if its relative use of C.A.R. reinsurance is less than that of the industry. The Company's strategy has been to voluntarily retain more types of private passenger automobile business that are factored as credits, thereby favorably impacting the utilization formula. These credits result from voluntarily writing business in under-priced territories and for under-priced risks. As a result of increased voluntary retention, in excess of the industry, the credits impacting the utilization formula have favorably affected the Company's participation ratio compared to its market share. During 2000, 1999 and 1998, the Company's net participation in the C.A.R. personal automobile pool approximated 16.9%, 16.5% and 16.7%, respectively, as reported by C.A.R., compared to the Company's estimated market share in those years of 22.3%, 21.3% and 21.8%. Written premiums, earned premiums, losses incurred, underwriting expenses incurred and the liabilities for unearned premiums, unpaid losses ceded to and assumed from C.A.R. were as follows: Years ended December 31, 2000 1999 1998 Ceded Assumed Ceded Assumed Ceded Assumed Income Statement Written premiums... $ 67,451 $ 81,659 $ 68,740 $ 87,241 $ 70,435 $ 74,644 Earned premiums.... 69,120 81,300 68,902 84,356 68,383 75,718 Losses incurred.... 67,987 109,788 81,853 104,273 64,784 95,937 Underwriting expenses......... - 28,753 - 28,569 - 24,296 Balance Sheet Unearned premiums.. 44,791 42,515 50,084 42,156 41,436 39,271 Unpaid losses...... 82,450 106,787 91,576 100,680 98,784 99,427 The Company pays to C.A.R. all of the premiums generated by the policies it has ceded and C.A.R. reimburses the Company for all losses incurred on account of ceded policies. In addition, the Company receives a fee for servicing ceded policies based on the expense structure established by C.A.R. For the years ended December 31, 2000, 1999 and 1998, these servicing fees amounted to $16,783, $17,235 and $15,574, respectively. The Company presents assets and liabilities gross of reinsurance. The Residual Market Receivable represents the gross amount of reinsurance recoverable from C.A.R. including unpaid losses, unearned premiums, paid losses recoverable and unpaid ceded and assumed premiums. The current C.A.R. utilization-based participation ratio has been in place for the personal automobile market since 1993. During 2000, 1999 and 1998 the Company's amount of personal automobile exposures it reinsured through C.A.R. approximated 4.9%, 5.6% and 6.4%, respectively, as compared to industry averages of 8.4%, 9.6% and 10.0%, respectively. NOTE G-Income Taxes The Company and its subsidiaries file a consolidated federal income tax return. 54 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE G-Income Taxes (continued) The federal income tax expense consisted of the following: Years ended December 31, 2000 1999 1998 Current............................ $ 32,849 $ 26,481 $ 36,607 Deferred........................... 5,457 (9,814) (10,024) $ 38,306 $ 16,667 $ 26,583 Deferred taxes arise from temporary differences in the basis of assets and liabilities for tax and financial statement purposes. The sources of these differences and the related tax effects consisted of the following: Years ended December 31, 2000 1999 1998 Unearned premiums.................................. $ (3,835) $ (2,785) $ 39 Discounting of loss reserves....................... (381) (928) 2,782 Bad debt expense................................... 249 (99) (17) Deferred policy acquisition costs.................. 4,015 1,251 (782) Director's retirement compensation................. (827) - - Salvage and subrogation recoverable................ (116) 272 (233) Tax depreciation in excess of book depreciation.... 239 639 109 Book value awards/stock appreciation rights.............................. (319) 2,825 (11,056) Pension and post-retirement benefits liability..... 721 (320) - Equity in earnings (losses) of preferred stock mutual funds..................................... 6,060 (10,487) (1,392) Deferred items not included above.................. (349) (182) 526 Deferred income tax.......................... 5,457 (9,814) (10,024) Other comprehensive income (loss).................. 20,084 (26,407) (898) Deferred taxes at acquisition of American Commerce. - (4,662) - Change in deferred tax asset................. $ 25,541 $(40,883) $(10,922) Realization of a deferred tax asset is dependent on generating sufficient taxable income in future years. Although realization is not assured, management believes it is more likely than not that all of the deferred tax assets will be realized. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income or unrealized gains are reduced. 55 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE G-Income Taxes (continued) Deferred tax liabilities (assets) were comprised of the following at December 31, 2000 and 1999: 2000 1999 Unearned premiums............................................... $(29,049) $(25,214) Discounting of loss reserves.................................... (21,659) (21,278) Net accumulated comprehensive loss.............................. - (13,866) Equity in losses of preferred stock mutual funds................ (3,815) (9,875) Book value awards/stock appreciation rights..................... (351) (32) Pension and post-retirement benefits liability of American Commerce...................................................... (1,021) (1,742) Director's retirement compensation.............................. (827) - Bad debt allowances............................................. (639) (888) Deferred tax assets....................................... (57,361) (72,895) Deferred policy acquisition costs............................... 32,544 28,529 Salvage and subrogation recoverable............................. 2,028 2,144 Tax depreciation in excess of book depreciation................. 1,977 1,738 Net accumulated comprehensive income............................ 6,218 - Deferred items not included above............................... 2,553 2,902 Deferred tax liabilities.................................. 45,320 35,313 Net deferred tax asset.................................... $(12,041) $(37,582) Federal income tax on income is less than the amount computed by applying the statutory rate of 35% for the years ended 2000, 1999 and 1998 for the following reasons: Years ended December 31, 2000 1999 1998 Tax at statutory rate.. $ 59,523 35.0% $ 36,499 35.0% $ 43,697 35.0% Tax exempt interest.... (8,314) (4.9) (9,157) (8.8) (8,429) (6.8) Dividends paid to ESOP participants......... (899) (0.5) (785) (0.8) (762) (0.6) Dividends received deduction............ (8,123) (4.8) (7,560) (7.2) (6,152) (4.9) Amortization of excess of book value of preferred stock mutual funds over cost...... (3,242) (1.9) (1,909) (1.8) (1,526) (1.2) Other.................. (639) (0.4) (421) (0.4) (245) (0.2) Tax at effective rate.. $ 38,306 22.5% $ 16,667 16.0% $ 26,583 21.3% NOTE H-Related-Party Transactions The Company has made loans to insurance agencies with which Commerce transacts business on a regular basis. At December 31, 2000, ten of these loans with an aggregate outstanding principal balance of $3,556, were collateralized by the assets of the agencies, one of these loans with an outstanding balance of $328 was collateralized by real estate as the primary collateral and the assets of the agency as secondary collateral. There were no loans to insurance agencies collateralized solely by real estate. At December 31, 1999, six of these loans with an aggregate outstanding balance of $2,297 were collateralized by the assets of the agencies and one of these loans with an outstanding balance of $341 was collateralized by real estate as the primary collateral and the assets of the agency as secondary collateral. 56 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE H-Related-Party Transactions (continued) One Director of the Company is the Chairman Emeritus and Assistant Clerk of an insurance agency, which is one of the Company's independent insurance agencies. This Director sold his ownership interest in that agency in 1994, although he remains associated with it in the above stated capacity. This Director also continued to receive payments under non-competition and loan agreements through 1998. This Director receives no direct or indirect compensation based on the commissions paid to the agency by the Company. During the year ended December 31, 1998, the agency received from the Company commissions of $940 for policies written. The Company also purchased certain insurance coverage's through the agency and paid premiums for these policies of $520 in 1998. The immediate family of one Director of the Company owns more than a 10% equity interest in a construction company. This construction company provided construction and construction management services in connection with the construction of a new addition to an office building beginning in 1999. Terms of the contract provided for a fee of $111 for supervision and management of the project. Payments to the construction company including the management fee and for additional construction work performed on this project in 2000 and 1999 were $222 and $245, respectively. NOTE I-Employee Stock Ownership Plan and 401(k) Plan The Company offers an Employee Stock Ownership Plan ("E.S.O.P.") and 401(k) Plan for the benefit of substantially all employees, including those of the Company's subsidiaries, with the exception of American Commerce as discussed in Note J. The E.S.O.P. is noncontributory on the part of participants and contributions are made at the discretion of the Board of Directors. The Company is under no obligation to make contributions or maintain the E.S.O.P. for any length of time, and may completely discontinue or terminate the E.S.O.P. at any time without liability. Contributions by the Company and subsidiaries to the E.S.O.P. for the years ended December 31, 2000, 1999 and 1998 were $5,702, $5,744 and $5,412, respectively. The E.S.O.P. owned 3,143,076 and 3,447,486 shares of the Company's common stock at December 31, 2000 and 1999, respectively. E.S.O.P. Participants who are current employees of the Company or its subsidiaries and who are 100% vested in their E.S.O.P. accounts can annually elect to transfer out of the E.S.O.P. up to 100% of their allocated Company stock in the form of an eligible rollover distribution into another eligible retirement plan, such as a qualified individual retirement arrangement. Approximately 2,248,000 shares owned by the E.S.O.P. at December 31, 2000 are allocated to the E.S.O.P. accounts of these individuals. E.S.O.P. Participants who are former employees of the Company may generally elect to withdraw from the E.S.O.P. the shares allocated to their accounts at any time. Approximately 666,000 shares owned by the E.S.O.P. at December 31, 2000 are allocated to the E.S.O.P. accounts of these individuals. The remaining approximately 220,000 shares owned by the E.S.O.P. at December 31, 2000 are allocated to the E.S.O.P. accounts of Participants who have not yet reached 100% vesting in their account balances. Disposition of these unvested shares is restricted under the E.S.O.P. The 401(k) Plan, implemented in September 1998, enables eligible employees to contribute up to 15% of eligible compensation on a pre-tax basis up to the annual maximum limits under federal tax law. The Company incurs no expenses in the form of matching contributions but does pay for administration of the Plan. 57 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE J-American Commerce Pension and Post-Retirement Benefits Subsequent to December 31, 1999, the Directors of American Commerce voted to terminate the American Commerce noncontributory defined benefit pension plan (the "pension plan") effective June 1, 2000 and transition in 2000 to the E.S.O.P. The payment of the termination liability to participants from previously funded assets of the pension plan amounted to $4,558 in 2000. All participants of the pension plan were eligible to retire with full retirement benefits upon attainment of age 65 with 5 years of participation. Retirement benefits were payable for the life of the participant with guaranteed payments for 10 years. All retirees had taken lump- sum payments. American Commerce made contributions to a deposit administration contract, which provided the pension plan with assets sufficient to fund pension benefits to pension plan participants. The deposit administration contract was carried at contract value, which represented the cost of contributions plus interest and experience refunds. The pension plan was subject to and exceeded the minimum funding requirements of ERISA. American Commerce maintained a separate 401(k) Plan for the benefit of substantially all of its employees. American Commerce matched 50% of all employee contributions up to 6% of pay. Both American Commerce and its employees shared in administration expenses of the plan. Subsequent to December 31, 1999, the Directors of American Commerce voted to merge the 401(k) plan with the Company's Plan on January 1, 2001. American Commerce maintains a noncontributory post-retirement benefit plan (the "post-retirement plan") for retirees that includes medical, dental and life insurance coverage's. All participants of the post-retirement plan are eligible upon attainment of age 55 with 10 years of service or age 65 with 5 years of service. Dental coverage ceases at age 65 and life insurance coverage decreases based upon the age of the retiree until the attainment of age 70, at which time retirees are provided a nominal amount of coverage from age 70 and thereafter. Participant's spouses are also covered under the post-retirement plan. The cost of post-retirement medical, dental and life insurance benefits is accrued over the active service periods of employees to the date they attain full eligibility for such benefits. It is the policy of American Commerce to pay for post-retirement benefits as incurred. The following table shows, as of December 31, 2000 and 1999, the American Commerce plans' funded status reconciled with amounts reported in the consolidated balance sheet and the assumptions used in determining the actuarial present value of the benefit obligation: Post- Pension Retirement Plan Plan 2000 1999 2000 1999 Plan assets at fair value............................ $ - $ 3,048 $ - $ - Accumulated benefit obligation: Vested............................................. - 3,438 - - Non-vested......................................... - 135 - - Retirees........................................... - - 1,168 1,219 Active participants, fully eligible................ - - 893 889 Active participants, not eligible.................. - - 2,225 1,844 Accumulated benefit obligation....................... - 3,573 4,286 3,952 Additional benefits based on future salary levels.. - 2,337 - - Projected benefit obligation..................... - 5,910 4,286 3,952 Unfunded status of plan.............................. - (2,862) (4,286) (3,952) Unrecognized prior service costs..................... - 324 (20) (23) Unrecognized net transition obligation............... - 161 1,186 1,285 Unrecognized net loss................................ - 1,569 20 143 Accrued benefit cost........................... $ - $ (808) $(3,100)$(2,547) Assumptions: Weighted average discount rate..................... - 7.1% 7.0% 7.0% Weighted average rate of compensation increase..... - 5.0% - - 58 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE J-American Commerce Pension and Post-Retirement Benefits (continued) Net periodic cost of the American Commerce pension and post- retirement plans for the period ended December 31, 2000 and 1999 includes the following components: Post- Pension Retirement Plan Plan 2000 1999 2000 1999 Service cost-benefits earned........................... $ - $ 497 $ 246 $ 238 Interest cost on projected benefit obligation.......... - 453 265 246 Actual return on plan assets........................... - (168) - - Amortization of unrecognized net transition obligation........................................... - 41 99 99 Amortization of unrecognized prior service cost........ - 83 (3) (3) Amortization of unrecognized loss...................... - 74 - - Net asset loss deferred for later recognition.......... - (109) - - Net periodic cost.................................... $ - $ 871 $ 607 $ 580 The assumed health care cost trend rate for 2000 was 9.0% and 7.5% for medical and dental, respectively. These rates grade down until the final trend rates of 6.0% and 5.0% for medical and dental, respectively, are reached in 2010. A one percentage point increase in the assumed health and dental cost trend rates increases the sum of the service and interest costs components of the 2000 and 1999 periodic post-retirement benefit cost by 20.4% and 13.0%, respectively, and the accumulated post-retirement benefit obligation as of December 31, 2000 and 1999 by 18.0% and 14.0%, respectively. NOTE K-Directors' Retirement Compensation Plan During 2000, the Company's Directors approved a Directors' Retirement Compensation Plan (the "Retirement Plan"). The Retirement Plan becomes effective for each Company Director upon terminating service on the Company's Board of Directors (the "Board") providing that such termination was not made under conditions adverse to the Company's interest. Effective with the annual meeting wherein the Director is not reappointed to the Board, and provided benefits are not paid until such time as the Director has attained the age of 65, the Company will pay an annual retirement benefit equal to 50% of the average annual total compensation disclosed on Form 1099 of the Director for the immediately preceding three full years "three year average compensation". The annual retirement benefit of 50% of the three year average compensation vests at the rate of 4.0% for each year of Board service up to a maximum of 100% vesting through termination of service. Payments continue for a maximum of ten years over the remaining life of the terminated Director, or his or her then spouse, if the Director pre-deceases the spouse. No payments are to be made after the death of the Director and spouse. Expenses related to the Retirement Plan in 2000 amounted to $2,364 and a total of $19 was paid under the Retirement Plan. NOTE L-Stockholders' Equity Book Value Awards, Stock Appreciation Rights and Stock Options Program The Management Incentive Plan approved by the Company's stockholders in May, 1994 provides for the award of incentive stock options, non-qualified stock options, book value awards, stock appreciation rights, restricted stock and performance stock units. Up to 2,500,000 shares of common stock (subject to increase for anti-dilution adjustments) may be issued under the Plan, including shares that may be issued pursuant to awards of restricted stock or upon the exercise of common stock equivalent awards such as stock options and stock appreciation rights payable in the form of common stock (not in the form of cash). All directors, officers and other senior management employees of the Company or any of its subsidiaries are eligible to participate in this Management Incentive Plan. 59 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars Except for Per Share Data) NOTE L-Stockholder's Equity (continued) Book value awards issued relating to this Plan totaled 517,598, 478,248 and 482,215 in 2000, 1999, and 1998, respectively. Expenses relating to book value awards were $3,081, $438 and $470 in 2000, 1999 and 1998, respectively. Stock appreciation rights issued also relating to this Plan totaled 509,872 in 1998. Expenses (income) relating to stock appreciation rights were $760, ($3,159) and ($656) in 2000, 1999 and 1998, respectively. The outstanding book value awards and stock appreciation rights entitle the holders to cash payments based upon the extent to which, if at all, the per share book value or market value, as applicable, of the common stock exceeds certain thresholds set at the time the award was granted. During 2000 and 1999, the Company granted stock options ("options") totaling 644,520 and 700,179, respectively. The outstanding options entitle the recipient to purchase the Company's common stock based upon the extent to which, if at all, the per share market value of the common stock exceeds certain thresholds set at the time the option was granted. Unexercised options terminate not later than eight years after the date of grant (not later than ten years after the date of grant for those options granted to officers of American Commerce). Aggregate liabilities for the combined programs were $2,972 and $986 at December 31, 2000 and 1999, respectively. The following is a summary of the changes in options outstanding under the Plan: Year Ended Year Ended December 31, 2000 December 31, 1999 Weighted Weighted Average Average Exercise Exercise Shares Price Shares Price Options outstanding, beginning of year.. 700,179 $ 33.06 - - Granted January 29, 1999............... - - 50,000 $ 36.32 Granted April 30, 1999................. - - 650,179 32.81 Granted April 5, 2000.................. 644,520 31.59 - - Exercised.............................. - - - - Terminated............................. (5,888) 32.81 - - Options outstanding, end of year........1,338,811 $ 32.35 700,179 $ 33.06 Options exercisable, end of year........ - $ - - $ - The estimated weighted average fair value per share of the options was $4.16 in 2000 and $3.78 in 1999. Under the provisions of APB Opinion 25, no expense was recognized for these options in 2000 or 1999. No options were granted prior to 1999. Had the Company recognized such expense, net earnings and earnings per share would have been reduced by $1,900 ($0.06 per share) in 2000 and by $1,720 ($0.05 per share) in 1999. Additionally, during 1999, the Company granted 1,872,380 options to certain agents of American Commerce (the "American Commerce Agents' Plan"). The right of the recipient to exercise these options is contingent upon the average volume of other-than- Massachusetts private passenger automobile and homeowners direct written premiums placed and maintained with American Commerce for the five year period ending December 31, 2003. If qualified, the recipient may purchase the Company's common stock at a price of $36.32, the exercise price, on or after January 29, 2004, the confirmation date, up to and until January 29, 2009, the expiration date. In conjunction with meeting specified premium growth levels over the term of the options, the Company has provided "put rights" to the option holders. These put rights permit the option holders to require the Company to purchase the options at the difference between $40.00 less the exercise price, at any time from and after the confirmation date through and including the expiration date. Expenses related to these options, determined in accordance with the fair value accounting provisions of SFAS No. 123, "Accounting for Stock-Based Compensation", amounted to $1,307 in 2000 and $1,909 in 1999. 60 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars Except for Per Share Data) NOTE L-Stockholder's Equity (continued) The following is a summary of the changes in options outstanding under the American Commerce Agents' Plan: Year Ended Year Ended December 31, 2000 December 31, 1999 Weighted Weighted Average Average Exercise Exercise Shares Price Shares Price Options outstanding, beginning of year.. 1,872,380 $ 36.32 - - Granted................................ - - 1,872,380 $ 36.32 Exercised.............................. - - - - Terminated............................. - - - - Options outstanding, end of year........ 1,872,380 $ 36.32 1,872,380 $ 36.32 Options exercisable, end of year........ - $ - - $ - The fair value of each option granted in 1999 under the American Commerce Agents' Plan was estimated on the date of grant using the Black-Scholes option-pricing model, with the following weighted average assumptions: December 31, 2000 1999 Dividend yield.................................... 4.47% 4.43% Volatility........................................ 27.10% 28.20% Risk-free interest rate........................... 5.10% 6.25% Expected option life in years..................... 7 7 The estimated weighted average fair value per share of the options under the American Commerce Agents' Plan was $4.48 and $5.28 at December 31, 2000 and 1999, respectively. NOTE M-Net Capital Requirements The insurance companies included in the consolidated financial statements are subject to the financial capacity guidelines established by their respective state Divisions of Insurance. Every Massachusetts insurance company seeking to make any dividend or other distributions to its stockholders may, within certain limitations, pay such dividends and then file a report with the Commissioner. Dividends in excess of these limitations are called extraordinary dividends. An extraordinary dividend is any dividend or other property, whose fair value together with other dividends or distributions made within the preceding twelve months exceeds the greater of ten percent of the insurer's surplus as regards policyholders as of the end of the preceding year, or the net income of a non-life insurance company for the preceding year. No pro-rata distribution of any class of the insurer's own securities is to be included. No Massachusetts insurance company shall pay an extraordinary dividend or other extraordinary distribution until thirty days after the Commissioner has received notice of the intended distribution and has not objected. No extraordinary dividends were paid in 2000, 1999 and 1998. California and Ohio have similar regulations. To the extent Commerce and Citation are restricted from paying dividends to CHI, CHI will be limited in its ability to pay dividends to the Company. On this basis, the Company's ability to pay dividends to its stockholders is limited. During 2000 Commerce and Citation paid $41,000 and $10,780 in dividends, respectively to CHI; CHI then paid $51,660 to the Company in March 2000. During 1999 Commerce and Citation paid $47,000 and $9,306 in dividends, respectively, to CHI; CHI then paid $56,070 to the Company in March 1999. Commerce West and American Commerce did not pay dividends on their common stock in 2000 and 1999. 61 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars Except for Per Share Data) NOTE M-Net Capital Requirements (continued) The Board of Directors of the Company voted to declare four quarterly dividends to stockholders of record totaling $1.15 per share and $1.11 per share in 2000 and 1999, respectively. On May 19, 2000, the Board voted to increase the quarterly stockholder dividend from $0.28 to $0.29 per share to stockholders of record as of June 4, 2000. Prior to that declaration, the Company paid quarterly dividends of $0.28 per share dating back to May 21, 1999 when the Board voted to increase the dividend from $0.27 to $0.28 per share. NOTE N-Statutory Balances Following is a GAAP to Statutory reconciliation for both earnings and policyholders surplus for the combined operations of Commerce, Citation, Commerce West and American Commerce: 2000 1999 1998 Earnings Equity Earnings Equity Earnings Equity GAAP............................. $136,425 $756,922 $ 85,242 $635,787 $ 95,661 $654,819 Deferred income taxes (benefits). 6,077 (9,227) (944) (40,634) (1,971) 5,423 Deferred acquisition costs....... (12,805) (111,305) (3,373) (98,499) (3,495) (88,759) Bonds-book versus market......... - (5,726) - 11,400 - (18,786) Preferred stock-market versus book............................ - 1,506 - (528) - (1,307) Deferred income.................. 231 7,493 518 7,380 (326) 6,744 Deferred service fee income (expense)...................... 412 1,698 (804) 2,611 91 3,411 Deferred reinsurance commissions..................... 1,896 13,276 (201) 10,054 5,728 10,253 Statutory reserve over statement reserves........................ - (1,042) - (3,053) - (4,072) Goodwill in subsidiary........... (290) 1,355 (291) 1,645 (291) 1,936 Pension and post-retirement benefit......................... (2,072) 1,875 - 3,408 - - Non-admitted assets.............. - (4,308) - - - - Adjustment for non-insurance company subsidiary.............. 6,021 8,324 8,651 11,727 - - Equity in earnings (losses) of preferred stock mutual funds reflected in GAAP earnings...... (26,575) - - - - - Difference in GAAP to statutory net income in subsidiary........ (578) - 329 - 80 - GAAP restatement of preferred stock mutual funds.............. - - 13,913 (21,371) (1,773) (5,068) Other............................ - 121 - (953) - (1,091) Total adjustments........... (27,683) (95,960) 17,798 (116,813) (1,957) (91,316) Statutory........................ $108,742 $660,962 $103,040 $518,974 $ 93,704 $563,503 NOTE O-Segment Information The Company has four reportable segments: (1) property and casualty insurance - Massachusetts; (2) property and casualty insurance - other than Massachusetts; (3) real estate and commercial lending; and, (4) corporate and other. The Company's property and casualty insurance operations are written through Commerce, Citation, Commerce West, and American Commerce and are marketed to affinity groups, individuals, families and businesses through the Company's relationships with professional independent insurance agencies. The Company's real estate and commercial lending operations are a result of insurance companies having the authorization to invest in mortgages. The Company's wholly-owned subsidiary, Bay Finance Company, Inc., originates and services residential and commercial mortgages in Massachusetts and Connecticut. The corporate and other segment represents the remainder of the Company's activities, including those of the parent company. 62 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars) NOTE O-Segment Information (continued) The Company evaluates performance and allocates resources based primarily on the property and casualty insurance segment, which represents 99.0% of the Company's total revenue for the past three years. The accounting policies of the reportable segments are the same as those described in Note A - Summary of Significant Accounting Polices. Selected information by industry segment for 2000, 1999 and 1998 is summarized as follows: Earnings Before Identifiable Revenue Income Taxes Assets 2000 Property and casualty insurance Massachusetts........................... $ 969,624 $164,237 $1,780,724 Other than Massachusetts................ 121,028 7,115 236,240 Real estate and commercial lending....... 5,407 5,407 52,327 Corporate and other...................... 3,421 (6,693) 6,323 Consolidated......................... $1,099,480 $170,066 $2,075,614 1999 Property and casualty insurance Massachusetts........................... $ 844,052 $ 97,304 $1,562,975 Other than Massachusetts................ 110,179 3,998 224,017 Real estate and commercial lending....... 5,429 5,429 78,755 Corporate and other...................... 3,374 (2,447) 12,272 Consolidated......................... $ 963,034 $104,284 $1,878,019 1998 Property and casualty insurance Massachusetts........................... $ 818,511 $114,969 $1,614,387 Other than Massachusetts................ 27,793 3,862 45,759 Real estate and commercial lending....... 6,407 6,407 80,884 Corporate and other...................... - (390) 6,553 Consolidated......................... $ 852,711 $124,848 $1,747,583 NOTE P-Supplement to Consolidated Statements of Cash Flows During the years ended December 31, 2000 and 1999, the Company did not acquire any property through foreclosure of mortgages. NOTE Q-Insolvency Fund Assessments As provided in the statutes, insurance companies, which write business in Massachusetts, are assessed for losses attributable to the insolvency of other insurance companies by the Massachusetts Insurers Insolvency Fund ("M.I.I.F."). From its inception, on August 2, 1972 through December 31, 2000, the M.I.I.F. has approved assessments totaling $163,071, of which the Company's share was approximately $12,575. It is anticipated that there will be additional assessments from time to time relating to various insolvencies. By statute, no insurer may be assessed in any year an amount greater than two percent of that insurer's direct written premiums for the calendar year preceding the assessment. Although the timing and amounts of any such assessments are not known, Management is of the opinion that such assessments will not have a material effect on the consolidated financial position of the Company. According to statute, the assessed insurance companies have the right to recoup amounts paid to the M.I.I.F., over a reasonable length of time, through premium rates approved by the Commissioner. The Company's policy has been to recognize the recovery of the assessed amounts as assessed. M.I.I.F. assessed the Company $5,306 during 2000 after having no activity for the year ended December 31, 1999 and a refund of $271 for the year ended December 31, 1998. The assessment for 2000 was primarily the result of two insolvencies, The Trust Insurance Company and New England Fidelity Insurance Company, which accounted for assessment amounts of $4,939 and $1,205, respectively, offset by refunds for prior year assessments on numerous insurers' insolvencies. 63 THE COMMERCE GROUP, INC. AND SUBSIDIARIES NOTES TO CONSOLIDATED FINANCIAL STATEMENTS December 31, 2000, 1999 and 1998 (Thousands of Dollars Except for Per Share Data) NOTE R-Quarterly Results of Operations (Unaudited) An unaudited summary of the Company's 2000 and 1999 quarterly performance is as follows: 2000 First Second Third Fourth Quarter(1) Quarter(1) Quarter(1) Quarter Total revenues................................. $261,898 $251,274 $295,780 $290,528 Net earnings................................... 25,964 14,646 35,974 55,496 Comprehensive income........................... 29,681 19,028 44,921 74,940 Net earnings excluding the after-tax impact of net realized investment gains (losses)(2).. 25,500 14,898 34,400 55,348 Net earnings per weighted average common share (basic and diluted).................... 0.76 0.43 1.05 1.63 Basic and diluted net earnings per common share excluding the after-tax impact of net realized investment gains (losses)(2)........ 0.75 0.43 1.01 1.62 Cash dividends paid per share.................. 0.28 0.29 0.29 0.29 1999 First Second Third Fourth Quarter(1) Quarter(1) Quarter(1) Quarter(1) Total revenues................................. $225,347 $249,928 $244,452 $243,307 Net earnings................................... 13,785 22,326 23,117 29,448 Comprehensive income........................... 1,170 18,514 8,442 12,604 Net earnings excluding the after-tax impact of net realized investment gains (losses)(2).. 14,058 18,059 22,021 30,623 Net earnings per weighted average common share (basic and diluted).................... 0.39 0.64 0.66 0.85 Basic and diluted net earnings per common share excluding the after-tax impact of net realized investment gains (losses)(2)........ 0.40 0.52 0.62 0.89 Cash dividends paid per share.................. 0.27 0.28 0.28 0.28 (1) During the fourth quarter of 2000 certain amounts were restated due to the change in accounting for closed-end preferred stock mutual funds to the equity method. (2) The above figures are presented to provide information to the reader due to the amount of, and fluctuations in, net realized gains and losses. The amounts noted, commonly known as Operating Income, are important measures of corporate performance. 64 SELECTED CONSOLIDATED FINANCIAL DATA The data below should be read in conjunction with the consolidated financial statements, related footnotes, and other financial information included herein. The financial statements for the four years ended December 31, 2000 have been audited by Ernst & Young LLP. The financial statements for the year ended December 31, 1996 were audited by other independent auditors. During the fourth quarter of 2000 certain amounts prior to 2000 were restated due to the change in accounting for closed-end preferred stock mutual funds to the equity method. All dollar amounts set forth in the following tables are in thousands, except per share data: Years ended December 31, 2000 1999 1998 1997 1996 Statement of Earnings Data: Net premiums written.......... $1,008,911 $ 911,993 $ 745,048 $ 741,501 $ 711,570 (Increase) decrease in unearned premiums............ (54,428) (40,163) 572 (11,004) (42,854) Earned premiums............... 954,483 871,830 745,620 730,497 668,716 Net investment income......... 123,404 67,388 89,193 88,755 77,514 Premium finance and service fees......................... 15,227 14,774 13,440 7,074 9,713 Amortization of excess of book value of subsidiary interest over cost........... 3,390 3,019 - - - Net realized investment gains (losses)...................... 2,976 6,023 4,458 22,179 (7,574) Total revenues........... 1,099,480 963,034 852,711 848,505 748,369 Losses and loss adjustment expenses..................... 686,157 625,090 531,429 526,127 475,231 Policy acquisition costs...... 243,257 233,660 196,434 187,491 181,013 Total expenses........... 929,414 858,750 727,863 713,618 656,244 Earnings before income taxes and minority interest........ 170,066 104,284 124,848 134,887 92,125 Income taxes.................. 38,306 16,667 26,583 33,483 18,049 Net earnings before minority interest..................... 131,760 87,617 98,265 101,404 74,076 Minority interest............. 320 1,059 - - - Net earnings............. $ 132,080 $ 88,676 $ 98,265 $ 101,404 $ 74,076 Comprehensive income..... $ 168,570 $ 40,730 $ 96,594 $ 103,460 $ 80,475 Per Share Data: Basic and diluted net earnings per share...... $ 3.87 $ 2.54 $ 2.73 $ 2.81 $ 2.04 Cash dividends paid per share................... $ 1.15 $ 1.11 $ 1.07 $ 1.03 $ 0.81 Weighted average number of shares outstanding............. 34,121,047 34,940,074 36,042,652 36,044,679 36,311,887 December 31, 2000 1999 1998 1997 1996 Balance Sheet Data: Total investments............. $1,472,562 $1,295,995 $1,262,500 $1,246,504 $1,167,513 Premiums receivable........... 230,580 195,160 162,878 169,469 157,835 Total assets.................. 2,075,614 1,878,019 1,747,583 1,739,562 1,663,324 Unpaid losses and loss adjustment expenses.......... 674,140 659,841 583,996 630,473 649,832 Unearned premiums............. 519,885 457,095 391,424 379,599 367,991 Stockholders' equity.......... 781,881 668,005 710,852 652,824 586,975 Stockholders' equity per share.................... 23.16 19.44 19.72 18.11 16.28 65 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (Thousands of Dollars) The following tables depict the progress of the insurance operations of the Company over the past fifteen years. For these years of operation, net premiums written amounted to $7,340,076. During this period, the aggregate statutory financial ratios were 69.1% for losses and loss expenses and 26.5% for underwriting expenses resulting in an aggregate combined ratio of 95.6%. Total net investment income amounted to $787,509 or 10.7% of net premiums written. Net realized gains were $99,919. Stockholders' equity was $27,797 at the beginning of 1986 and $756,922, at the end of 2000, resulting in an average annual increase in excess of 24.6%. The progress of the insurance operations during the most recent five year period, compared to the two previous five year periods, can best be illustrated by the following comparison: 5-Year Period 1996-00 1991-95 1986-90 Direct premiums written.......................... $4,317,128 $2,808,253 $1,412,076 Net premiums written............................. 4,119,023 2,575,880 645,173 Net investment income............................ 446,486 259,340 81,683 Net realized gains............................... 27,639 65,682 6,598 Stockholders' equity at end of period............ 756,922 512,875 124,166 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned.... 71.6% 64.7% 70.8% Underwriting expenses to net premiums written.. 26.0 27.8 24.8 Combined ratio............................. 97.6% 92.5% 95.6% Increase in Stockholders' Equity................. 47.6% 313.1% 346.7% The insurance operations of the Company include the operating results of Commerce and Citation, along with Commerce's subsidiary companies, Commerce West and American Commerce. Citation commenced business in 1981 as a wholly-owned subsidiary of Commerce. On December 31, 1989, the ownership of Citation was transferred to The Commerce Group, Inc. In September 1993, ownership of both Commerce and Citation was transferred from The Commerce Group, Inc. to CHI, a subsidiary of The Commerce Group, Inc. Results of Commerce West are included since its acquisition by Commerce on August 31, 1995. Results of American Commerce are included since its acquisition by Commerce on January 29, 1999. The combined balance sheets of these insurance subsidiaries appear on pages 67 and 68. The combined statements of earnings of insurance operations appear on pages 69 and 70. During the fourth quarter of 2000 certain amounts for years 1996 through 1999 were restated due to the change in accounting for closed-end preferred stock mutual funds to the equity method. 66 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 2000 1999 1998 1997 1996 ASSETS Cash and short-term investments..... $ 70,392 $ 22,410 $ 75,655 $ 238,685 $ 140,102 Bonds, at market (at amortized cost prior to 1993)..................... 669,935 647,338 619,267 590,597 716,702 Preferred stocks, at market (at amortized cost prior to 1993)...... 200,083 211,049 197,425 148,499 147,680 Common stocks, at market............ 115,827 77,348 111,482 58,652 63,156 Preferred stock mutual funds........ 337,733 251,135 177,079 123,246 22,727 Mortgage loans on real estate....... 35,340 42,479 46,573 57,425 45,398 Other investments................... 26,802 14,139 7,825 3,783 127 Premium balances receivable......... 230,450 195,047 162,704 169,311 157,673 Investment income receivable........ 18,118 14,531 13,544 12,103 12,655 Residual market receivable.......... 127,241 141,660 140,220 161,799 182,213 Reinsurance receivable.............. 61,554 48,365 36,687 18,170 19,659 Deferred acquisition costs.......... 111,305 98,500 88,759 85,264 82,968 Current income taxes................ - - 2,773 - - Deferred income taxes............... 10,901 37,612 - - - Non-compete agreement............... 2,829 3,179 - - - Real estate, furniture and equipment 33,498 27,321 27,885 29,060 26,011 Total assets................ $2,052,008 $1,832,113 $1,707,878 $1,696,594 $1,617,071 LIABILITIES Unpaid losses and loss expenses..... $ 669,837 $ 659,319 $ 579,174 $ 618,094 $ 644,854 Unearned premiums................... 519,885 457,095 391,424 379,599 367,991 Excess of book value of subsidiary interest over cost................. 8,431 10,758 - - - Notes payable....................... - - - - - Deferred income..................... 7,703 7,464 6,948 7,271 7,974 Accounts payable, accrued and other liabilities........................ 72,333 48,505 70,558 60,332 41,368 Current income taxes................ 15,829 11,821 - 9,635 2,726 Deferred income taxes............... - - 4,955 9,218 2,071 Total liabilities........... 1,294,018 1,194,962 1,053,059 1,084,149 1,066,984 Minority interest................... 1,068 1,364 - - - STOCKHOLDERS' EQUITY Capital stock....................... 3,600 3,600 3,620 3,600 3,600 Paid-in capital..................... 45,050 45,050 45,050 45,050 45,050 Retained earnings Balance, January 1................ 587,137 606,149 563,795 501,437 485,725 Net earnings...................... 136,425 85,242 95,661 106,718 74,543 Other comprehensive income (loss). 36,490 (47,948) (1,669) 2,055 6,399 Dividends paid.................... (51,780) (56,306) (51,638) (46,415) (65,230) Balance, December 31................ 708,272 587,137 606,149 563,795 501,437 Total stockholders' equity.. 756,922 635,787 654,819 612,445 550,087 Total liabilities and stockholders' equity...... $2,052,008 $1,832,113 $1,707,878 $1,696,594 $1,617,071 67 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED BALANCE SHEETS OF INSURANCE SUBSIDIARIES December 31, (Thousands of Dollars) 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 ASSETS $ 52,308 $ 4,560 $ 12,615 $ 25,809 $ 11,190 $ 38,654 $ 84,308 $ 60,885 $ 21,051 $ 10,048 815,277 745,010 649,491 505,565 329,935 242,735 153,621 133,867 116,220 88,755 111,220 85,574 80,059 2,261 869 1,010 1,324 1,606 2,295 6,755 40,359 9,656 47,462 43,545 30,055 4,869 2,900 1,921 1,438 149 - - - - - - - - - - 31,404 35,715 42,042 60,697 66,122 56,124 52,244 42,882 15,931 - - - - 67,876 55,510 57,733 56,713 33,727 19,329 11,817 126,090 101,529 94,333 - - - - - - - 14,440 13,285 10,205 9,710 6,063 4,235 3,093 2,889 2,370 2,485 187,124 198,818 203,312 253,426 254,196 266,440 246,951 184,177 123,725 81,178 21,897 16,892 12,868 365 - - - - - - 67,160 59,066 53,647 55,442 33,981 27,273 22,702 15,699 10,898 7,129 - - - - - - 341 266 - 2,209 2,100 38,180 - - 883 1,666 - - - - - - - - - - - - - - 24,642 25,246 22,371 23,183 24,163 25,046 23,118 9,684 8,356 7,370 $1,494,021 $1,333,531 $1,228,405 $1,047,879 $812,967 $725,785 $647,315 $487,603 $321,613 $217,895 LIABILITIES $ 605,791 $ 576,373 $ 550,797 $ 474,800 $416,551 $379,752 $323,020 $256,628 $160,539 $107,513 330,454 314,719 283,526 264,567 192,785 175,334 174,345 118,079 84,876 55,378 - - - - - - - - - - - - - - - 1,662 1,837 2,013 2,204 3,772 8,954 10,451 7,351 8,384 12,918 20,264 23,689 23,307 11,058 7,503 34,351 43,433 16,564 20,863 7,677 21,065 27,513 19,350 14,532 8,532 1,596 10,254 4,867 9,249 5,811 3,542 - - 470 - - - 13,669 4,400 - - 1,623 1,021 1,853 3,736 981,146 955,230 876,774 782,263 635,742 601,619 552,027 420,398 275,532 186,434 - - - - - - - - - - STOCKHOLDERS' EQUITY 3,450 3,450 3,450 3,450 3,450 3,450 3,450 2,350 2,350 2,350 23,700 23,700 8,700 8,700 8,700 8,700 8,700 6,500 6,500 6,500 351,151 339,481 253,466 165,075 112,016 83,138 62,877 37,231 22,611 18,947 110,450 113,892 79,837 91,980 55,214 32,414 21,966 21,837 15,614 4,362 58,919 (77,622) 21,928 9,811 2,545 (86) 645 321 (54) 7 (34,795) (24,600) (15,750) (13,400) (4,700) (3,450) (2,350) (1,034) (940) (705) 485,725 351,151 339,481 253,466 165,075 112,016 83,138 58,355 37,231 22,611 512,875 378,301 351,631 265,616 177,225 124,166 95,288 67,205 46,081 31,461 $1,494,021 $1,333,531 $1,228,405 $1,047,879 $812,967 $725,785 $647,315 $487,603 $321,613 $217,895 68 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Years Ended December 31, (Thousands of Dollars) 2000 1999 1998 1997 1996 Underwriting Direct premiums written...................$1,071,649 $948,149 $796,858 $768,649 $731,823 Net premiums written......................$1,008,911 $911,993 $745,048 $741,501 $711,570 Increase (decrease) in unearned premiums................................. 54,428 40,163 (572) 11,004 42,854 Earned premiums....................... 954,483 871,830 745,620 730,497 668,716 Expenses Losses and loss expenses.................. 682,805 628,087 533,523 521,775 474,173 Underwriting expenses..................... 251,697 238,458 200,525 185,146 194,873 (Increase) decrease in deferred acquisition costs........................ (12,805) (3,374) (3,495) (2,296) (15,809) Total expenses........................ 921,697 863,171 730,553 704,625 653,237 Underwriting income (loss).................. 32,786 8,659 15,067 25,872 15,479 Net investment income....................... 123,330 67,642 89,356 89,180 76,978 Premium finance fees........................ 15,221 14,768 13,426 7,056 9,666 Amortization of excess of book value of subsidiary interest over cost........... 3,390 3,019 - - - Net realized investment gains (losses)...... 2,789 6,061 4,334 22,318 (7,863) Earnings before Federal income taxes, withdrawing companies' settlements and minority interest................. 177,516 100,149 122,183 144,426 94,260 Other income Withdrawing companies' settlements........ - - - - - Earnings before Federal income taxes and minority interest...................... 177,516 100,149 122,183 144,426 94,260 Federal income taxes (benefits)............. 41,411 15,966 26,522 37,708 19,717 Earnings before cumulative effect of change in accounting principle and minority interest.......................... 136,105 84,183 95,661 106,718 74,543 Cumulative effect on prior years (to December 31, 1986) of changing to different method of accounting for income taxes............................... - - - - - Minority interest........................... 320 1,059 - - - NET EARNINGS..........................$ 136,425 $ 85,242 $ 95,661 $106,718 $ 74,543 Statutory Financial Ratios (Unaudited) Losses and loss expenses to premiums earned.......................... 71.7% 72.0% 71.6% 71.4% 70.9% Underwriting expenses to net premiums written......................... 25.1 26.5 26.5 25.1 27.1 Combined ratio........................ 96.8% 98.5% 98.1% 96.5% 98.0% Underwriting profit (loss)............ 3.2% 1.5% 1.9% 3.5% 2.0% 69 MANAGEMENT'S DISCUSSION OF THE SUPPLEMENTAL INFORMATION ON INSURANCE OPERATIONS (continued) THE COMMERCE GROUP, INC. AND SUBSIDIARIES COMBINED STATEMENTS OF EARNINGS OF INSURANCE OPERATIONS Years Ended December 31, (Thousands of Dollars) 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 $626,666 $625,023 $ 601,289 $525,495 $429,780 $401,077 $366,492 $306,469 $206,231 $131,807 $603,421 $589,197 $ 563,416 $508,847 $310,999 $219,936 $140,313 $124,923 $ 99,193 $ 60,808 10,831 17,144 14,856 98,353 30,193 34,692 12,655 9,678 13,428 6,775 592,590 572,053 548,560 410,494 280,806 185,244 127,658 115,245 85,765 54,033 367,258 369,764 373,243 271,848 173,901 125,219 88,564 80,203 65,299 44,205 171,892 162,446 147,290 138,669 85,655 55,551 44,181 33,115 25,882 18,460 (5,723) (5,420) 1,796 (21,462) (6,708) (4,571) (7,003) (4,801) (3,769) (1,712) 533,427 526,790 522,329 389,055 252,848 176,199 125,742 108,517 87,412 60,953 59,163 45,263 26,231 21,439 27,958 9,045 1,916 6,728 (1,647) (6,920) 71,007 63,119 52,868 39,685 32,661 25,978 21,256 15,999 10,896 7,554 19,246 18,315 16,486 13,734 11,165 10,074 8,095 4,592 3,021 1,436 - - - - - - - - - - 720 32,025 13,040 12,368 7,529 74 618 2,298 3,423 185 150,136 158,722 108,625 87,226 79,313 45,171 31,885 29,617 15,693 2,255 - - - 43,168 - - - - - - 150,136 158,722 108,625 130,394 79,313 45,171 31,885 29,617 15,693 2,255 39,686 44,830 28,788 38,414 24,099 12,757 9,919 7,780 2,987 (2,107) 110,450 113,892 79,837 91,980 55,214 32,414 21,966 21,837 12,706 4,362 - - - - - - - - 2,908 - - - - - - - - - - - $110,450 $113,892 $ 79,837 $ 91,980 $ 55,214 $ 32,414 $ 21,966 $ 21,837 $ 15,614 $ 4,362 62.0% 64.6% 68.0% 66.2% 61.9% 65.7% 68.0% 69.5% 79.4% 83.5% 29.0 27.1 25.7 28.1 30.0 26.7 26.3 22.0 22.5 24.4 91.0% 91.7% 93.7% 94.3% 91.9% 92.4% 94.3% 91.5% 101.9% 107.9% 9.0% 8.3% 6.3% 5.7% 8.1% 7.6% 5.7% 8.5% (1.9)% (7.9)% 70 THE COMMERCE GROUP, INC. DIRECTORS Herman F. Becker......................... Owner of Sterling Realty and Huguenot Development Corporation Joseph A. Borski, Jr..................... Self-employed Certified Public Accountant Eric G. Butler........................... Retired Vice President and General Claims Manager of Commerce and Citation Henry J. Camosse......................... Retired President, Henry Camosse & Sons Co., Inc., a building and masonry supplies company Gerald Fels.............................. Executive Vice President and Chief Financial Officer of the Company David R. Grenon.......................... Chairman Emeritus and Assistant Clerk of The Protector Group Insurance Agency, Inc. Robert W. Harris......................... Retired Treasurer, H.C. Bartlett Insurance Agency, Inc. Robert S. Howland........................ Retired Clerk, H.C. Bartlett Insurance Agency, Inc. John J. Kunkel........................... President and Treasurer, Kunkel Buick and GMC Truck; Treasurer, Kunkel Bus Company Raymond J. Lauring....................... Retired President, Lauring Construction Company Roger E. Lavoie.......................... Retired President and Treasurer, Lavoie Toyota- Dodge, Inc. Normand R. Marois........................ Retired Chairman of the Board, Marois Bros., Inc., a contracting firm Suryakant M. Patel....................... Retired physician who specialized in internal medicine Arthur J. Remillard, Jr.................. President, Chief Executive Officer and Chairman of the Board of the Company Arthur J. Remillard, III................. Senior Vice President and Assistant Clerk of the Company; Senior Vice President of Commerce and Citation in charge of Policyholder Benefits Regan P. Remillard....................... Senior Vice President of the Company; President and Secretary of Commerce West Insurance Company; President of ACIC Holding Co., Inc.; Vice Chairman of the Board and Chief Executive Officer of American Commerce Insurance Company Gurbachan Singh.......................... Retired physician who specialized in general surgery John W. Spillane......................... Clerk of the Company and practicing attorney 71 DIRECTORS OF COMMERCE HOLDINGS, INC. The Commerce Insurance Company Commerce West Insurance Company Citation Insurance Company Arthur J. Remillard, Jr........... President, Chief Executive Officer and Chairman of the Board Gerald Fels....................... Executive Vice President and Chief Financial Officer; Treasurer, Commerce Holdings, Inc. Arthur J. Remillard, III (1)...... Senior Vice President and Clerk Regan P. Remillard................ Senior Vice President; President and Secretary of Commerce West Insurance Company James A. Ermilio (1).............. Vice President and General Counsel David R. Grenon (1)............... Chairman Emeritus and Assistant Clerk of The Protector Group Insurance Agency John M. Nelson (1)................ Chairman of Brown & Sharpe Mfg., Co. Suryakant M. Patel (1)............ Retired physician who specialized in internal medicine William G. Pike (1)............... Executive Vice President and Chief Financial Officer of Granite State Bankshares, Inc. H. Thomas Rowles (1).............. Chairman of the Board of ACIC Holding Co., Inc.; Chairman of the Board of American Commerce Insurance Company; President, Chief Executive Officer and Director of AAA Southern New England Mark A. Shaw (1).................. Treasurer of ACIC Holding Co., Inc.; Executive Vice President and Chief Operating Officer of AAA Southern New England (1) Commerce Holdings, Inc., The Commerce Insurance Company and Citation Insurance Company only. 72 DIRECTORS OF ACIC HOLDING CO., INC.(1) American Commerce Insurance Company H. Thomas Rowles.................. Chairman of the Board of ACIC Holding Co., Inc.; Chairman of the Board of American Commerce Insurance Company; President, Chief Executive Officer and Director of AAA Southern New England Regan P. Remillard................ President of ACIC Holding Co., Inc.; Vice Chairman of the Board and Chief Executive Officer of American Commerce Insurance Company; Senior Vice President of The Commerce Group, Inc.; President and Secretary of Commerce West Insurance Company Mark A. Shaw...................... Treasurer of ACIC Holding Co., Inc.; Executive Vice President and Chief Operating Officer of AAA Southern New England Gerald Fels....................... Executive Vice President and Chief Financial Officer of The Commerce Group, Inc. Patrick W. Doherty (2)............ President and Chief Executive Officer of AAA Oklahoma Terry R. Farias (2)............... President and Chief Executive Officer of AAA Hoosier Motor Club Roger L. Graybeal (2)............. President and Secretary of AAA Oregon/Idaho Richard S. Hamilton (2)........... President of AAA West Pennsylvania/West Virginia/South Central Ohio Gerald P. Hogan (2)............... President and Chief Operating Officer of American Commerce Insurance Company Charles B. Liekweg (2)............ President and Chief Executive Officer of AAA Washington D. James McDowell (2)............. President and Chief Executive Officer of AAA Arizona Peter C. Ohlheiser (2)............ President of Ohio Motorists Association (1) Incorporated in November, 1998. 80% owned by The Commerce Insurance Company and 20% owned by AAA Southern New England. (2) American Commerce Insurance Company only, which was acquired in January 1999. 73 DIRECTORS OF BAY FINANCE COMPANY, INC. Arthur J. Remillard, Jr................ President and Chairman of the Board Gerald Fels............................ Executive Vice President and Chief Financial Officer John W. Spillane....................... Clerk and Practicing Attorney Arthur J. Remillard, III............... Senior Vice President and Assistant Clerk Regan P. Remillard..................... Senior Vice President DIRECTORS OF CLARK-PROUT INSURANCE AGENCY, INC. Arthur J. Remillard, Jr................ President and Chairman of the Board Gerald Fels............................ Executive Vice President and Chief Financial Officer John W. Spillane....................... Clerk and Practicing Attorney Arthur J. Remillard, III............... Senior Vice President and Assistant Clerk Elizabeth M. Edwards................... Vice President 74 THE COMMERCE GROUP, INC. Commerce Holdings, Inc. The Commerce Insurance Company Commerce West Insurance Company ACIC Holding Co., Inc. (1) American Commerce Insurance Company (2) Citation Insurance Company Bay Finance Company, Inc. Clark-Prout Insurance Agency, Inc. OFFICERS OF THE COMMERCE GROUP, INC. President, Chief Executive Officer and Chairman of the Board..... Arthur J. Remillard, Jr. Executive Vice President and Chief Financial Officer............. Gerald Fels Senior Vice President and Assistant Clerk........................ Arthur J. Remillard, III Senior Vice President............................................ Regan P. Remillard Senior Vice President............................................ Mary M. Fontaine Vice President and General Counsel............................... James A. Ermilio Clerk............................................................ John W. Spillane Treasurer and Chief Accounting Officer........................... Randall V. Becker Assistant Treasurer.............................................. Thomas A. Gaylord Assistant Vice President......................................... Robert E. McKenna OFFICERS OF MASSACHUSETTS SUBSIDIARIES (3) President, Chief Executive Officer and Chairman of the Board..... Arthur J. Remillard, Jr. Executive Vice President and Chief Financial Officer............. Gerald Fels Senior Vice President and Secretary.............................. Arthur J. Remillard, III Senior Vice Presidents........................................... David H. Cochrane Peter J. Dignan Mary M. Fontaine Regan P. Remillard Joyce B. Virostek Vice Presidents.................................................. Elizabeth M. Edwards Karen A. Lussier Michael J. Richards Angelos Spetseris Henry R. Whittier, Jr. Vice President and General Counsel............................... James A. Ermilio Assistant Vice Presidents.................. David P. Antocci Susan A. Horan Robert M. Blackmer John V. Kelly Stephen R. Clark Ronald J. Lareau Raymond J. DeSantis Donald G. MacLean Warren S. Ehrlich Robert E. McKenna Richard W. Goodus Robert L. Mooney James E. Gow Emile E. Riendeau Treasurer and Chief Accounting Officer........................... Randall V. Becker Assistant Treasurer.............................................. Thomas A. Gaylord (1) Incorporated in November, 1998, and the common stock of which is 80% owned by The Commerce Insurance Company and 20% owned by AAA Southern New England. (2) Acquired by ACIC Holding Co., Inc. in January, 1999. (3) Massachusetts subsidiaries include Commerce Holdings, Inc., The Commerce Insurance Company, Citation Insurance Company, Bay Finance Company, Inc. and Clark-Prout Insurance Agency. Officers often hold positions with several operating subsidiaries. The titles listed represent their primary office as of March 1, 2001. 75 Officers of ACIC Holding Co., Inc. Chairman of the Board........................................... H. Thomas Rowles President....................................................... Regan P. Remillard Treasurer....................................................... Mark A. Shaw Secretary....................................................... James A. Ermilio Officers of American Commerce Insurance Company Chairman of the Board........................................... H. Thomas Rowles Vice Chairman of the Board and Chief Executive Officer.......... Regan P. Remillard President and Chief Operating Officer........................... Gerald P. Hogan Senior Vice President and Chief Financial Officer............... Michael V. Vrban Senior Vice President........................................... Carol R. Blaine Treasurer....................................................... Richard B. O'Hara Chief Legal Officer and Secretary............................... James A. Ermilio Assistant Vice President........................................ Gregory S. Clark Assistant Vice President, General Counsel, and Assistant Secretary........................................... Julie Deley-Shimer Officers of Commerce West Insurance Company Chairman of the Board........................................... Arthur J. Remillard, Jr. President and Secretary......................................... Regan P. Remillard Treasurer and Chief Financial Officer .......................... Michael V. Vrban Chief Accounting Officer........................................ Albert E. Peters Investment Officer.............................................. Gerald Fels Vice Presidents................................................. Michael J. Berryessa Albert R. Harris 76 Stockholder Information Annual Meeting The Annual meeting of stockholders will be held at 9:00 a.m. on Friday, May 18, 2001 at the Company's Underwriting Building, 11 Gore Road (Route 16), Webster, MA. Form 10-K Stockholders interested in the detailed information contained in the Company's annual report on Form 10-K, as filed with the Securities and Exchange Commission, may obtain a copy without charge, by writing to the Assistant to the President at 211 Main Street, Webster, MA 01570. Transfer Agent The Commerce Group, Inc. c/o FLEET NATIONAL BANK EquiServe, L.P. P.O. Box 43010 Providence, RI 02940-3010 (781) 575-3100 or (800) 733-5001 http://www.equiserve.com Executive Offices 211 Main Street Webster, MA 01570 (508) 943-9000 Company Websites http://www.commerceinsurance.com http://www.bayfinance.com http://www.acilink.com Trading of Common Stock The Company's Common Stock trades on the NYSE under the symbol "CGI". Independent Auditors Ernst & Young LLP 200 Clarendon Street Boston, MA 02116 (617) 266-2000 http://www.ey.com 77