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Five9 Reports Second Quarter Revenue Growth of 27% to a Record $77.4 Million

Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the second quarter ended June 30, 2019.

Second Quarter 2019 Financial Results

  • Revenue for the second quarter of 2019 increased 27% to a record $77.4 million, compared to $61.1 million for the second quarter of 2018.
  • GAAP gross margin was 59.6% for the second quarter of 2019, compared to 59.4% for the second quarter of 2018.
  • Adjusted gross margin was 65.0% for the second quarter of 2019, compared to 63.8% for the second quarter of 2018.
  • GAAP net loss for the second quarter of 2019 was $(1.9) million, or $(0.03) per basic share, compared to GAAP net loss of $(2.0) million, or $(0.04) per basic share, for the second quarter of 2018.
  • Non-GAAP net income for the second quarter of 2019 was $12.3 million, or $0.20 per diluted share, compared to non-GAAP net income of $6.9 million, or $0.11 per diluted share, for the second quarter of 2018.
  • Adjusted EBITDA for the second quarter of 2019 was $14.4 million, or 18.6% of revenue, compared to $9.7 million, or 15.8% of revenue, for the second quarter of 2018.
  • GAAP operating cash flow for the second quarter of 2019 was $6.8 million, compared to GAAP operating cash flow of $5.7 million for the second quarter of 2018.

“We delivered strong second quarter results. Revenue of $77.4 million grew 27% year-over-year and continued to be driven by our Enterprise business, which delivered 36% growth in LTM Enterprise subscription revenue. To further strengthen our position in this massive market, we have made a meaningful investment in our engineering and technical leadership and added several key industry leaders to expand our channel development. Our strong enterprise ecosystem continues to grow, most recently with the announcement of our partnership with Microsoft Teams, further demonstrating our momentum. Overall, we are making excellent progress on product innovation and enterprise traction and have a strong team in place, including an awesome go-to-market machine, to continue this momentum.”

- Rowan Trollope, CEO, Five9

Business Outlook

  • For the full year 2019, Five9 expects to report:
    • Revenue in the range of $312.5 to $314.5 million, up from the prior guidance range of $304.0 to $307.0 million that was previously provided on May 1, 2019.
    • GAAP net loss in the range of $(12.0) to $(10.0) million or $(0.20) to $(0.16) per basic share, improved from the prior guidance range of $(17.3) to $(14.3) million or $(0.29) to $(0.24) per basic share, that was previously provided on May 1, 2019.
    • Non-GAAP net income in the range of $44.7 to $46.7 million or $0.70 to $0.73 per diluted share, improved from the prior guidance range of $39.3 to $42.3 million or $0.61 to $0.66 per diluted share, that was previously provided on May 1, 2019.
  • For the third quarter of 2019, Five9 expects to report:
    • Revenue in the range of $78.0 to $79.0 million.
    • GAAP net loss in the range of $(6.3) to $(5.3) million, or a loss of $(0.10) to $(0.09) per basic share.
    • Non-GAAP net income in the range of $8.8 to $9.8 million, or $0.14 to $0.15 per diluted share.

Conference Call Details

Five9 will discuss its second quarter 2019 results today, July 31, 2019, via teleconference at 4:30 p.m. Eastern Time. To access the call (ID 7619063), please dial: 800-263-0877 or 323-794-2094. An audio replay of the call will be available through August 14, 2019 by dialing 888-203-1112 or 719-457-0820 and entering access code 7619063. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our web-site, prior to the conference call.

A webcast of the call will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

Non-GAAP Financial Measures

In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization and stock-based compensation. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, interest (income) and other, non-recurring litigation settlement costs and related indemnification fees, and provision for (benefit from) income taxes. We calculate non-GAAP operating income as operating income (loss) excluding stock-based compensation, intangibles amortization, and non-recurring litigation settlement costs and related indemnification fees. We calculate non-GAAP net income as GAAP net loss excluding stock-based compensation, intangibles amortization, amortization of debt discount and issuance costs, amortization of discount and issuance costs on convertible senior notes, non-recurring litigation settlement costs and related indemnification fees, and gain on sale of convertible note held for investment. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward-Looking Statements

This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s market position, enterprise ecosystem, our go-to-market capabilities, product innovation and enterprise traction, business momentum, expectations for future growth, and the third quarter and full year 2019 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (iv) failure to adequately expand our sales force could impede our growth; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) security breaches and improper access to or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and adversely affect our business; (vii) the markets in which we participate involve numerous competitors and are highly competitive, and if we do not compete effectively, our operating results could be harmed; (viii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (ix) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully grow and manage these relationships could harm our business; (x) we have established, and are continuing to increase, our network of master agents and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (xi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xii) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (xiii) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xiv) we have a history of losses and we may be unable to achieve or sustain profitability; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new products in order to maintain and grow our business; (xvi) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xvii) failure to comply with laws and regulations could harm our business and our reputation; (xviii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required; and (xix) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly report on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9

Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.

FIVE9, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(In thousands)

(Unaudited)

June 30, 2019

December 31, 2018

ASSETS

Current assets:

Cash and cash equivalents

$

110,469

$

81,912

Marketable investments

197,007

209,907

Accounts receivable, net

28,153

24,797

Prepaid expenses and other current assets

12,036

8,014

Deferred contract acquisition costs

10,954

9,372

Total current assets

358,619

334,002

Property and equipment, net

28,255

25,885

Operating lease right-of-use assets

10,219

Intangible assets, net

455

631

Goodwill

11,798

11,798

Other assets

1,000

836

Deferred contract acquisition costs — less current portion

25,421

21,514

Total assets

$

435,767

$

394,666

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current liabilities:

Accounts payable

$

7,534

$

7,010

Accrued and other current liabilities

14,925

13,771

Operating lease liabilities

5,132

Accrued federal fees

1,577

1,434

Sales tax liabilities

1,266

1,741

Finance lease liabilities

5,545

6,647

Deferred revenue

19,991

17,391

Total current liabilities

55,970

47,994

Convertible senior notes

203,051

196,763

Sales tax liabilities — less current portion

836

841

Operating lease liabilities — less current portion

5,707

Finance lease liabilities — less current portion

2,402

4,509

Other long-term liabilities

1,231

1,811

Total liabilities

269,197

251,918

Stockholders’ equity:

Common stock

61

59

Additional paid-in capital

321,644

294,279

Accumulated other comprehensive income (loss)

146

(93

)

Accumulated deficit

(155,281

)

(151,497

)

Total stockholders’ equity

166,570

142,748

Total liabilities and stockholders’ equity

$

435,767

$

394,666

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(Unaudited)

Three Months Ended

Six Months Ended

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

Revenue

$

77,436

$

61,120

$

151,974

$

120,025

Cost of revenue

31,248

24,814

62,099

49,516

Gross profit

46,188

36,306

89,875

70,509

Operating expenses:

Research and development

10,811

8,367

21,357

16,139

Sales and marketing

23,250

17,912

44,951

35,390

General and administrative

12,042

9,833

23,804

18,936

Total operating expenses

46,103

36,112

90,112

70,465

Income (loss) from operations

85

194

(237

)

44

Other income (expense), net:

Interest expense

(3,406

)

(2,378

)

(6,802

)

(3,188

)

Interest income and other

1,490

206

3,235

604

Total other income (expense), net

(1,916

)

(2,172

)

(3,567

)

(2,584

)

Loss before income taxes

(1,831

)

(1,978

)

(3,804

)

(2,540

)

Provision for (benefit from) income taxes

29

64

(20

)

109

Net loss

$

(1,860

)

$

(2,042

)

$

(3,784

)

$

(2,649

)

Net loss per share:

Basic and diluted

$

(0.03

)

$

(0.04

)

$

(0.06

)

$

(0.05

)

Shares used in computing net loss per share:

Basic and diluted

60,058

57,903

59,714

57,453

FIVE9, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

Six Months Ended

June 30, 2019

June 30, 2018

Cash flows from operating activities:

Net loss

$

(3,784

)

$

(2,649

)

Adjustments to reconcile net loss to net cash provided by operating activities:

Depreciation and amortization

6,553

4,769

Amortization of operating lease right-of-use assets

2,147

Amortization of premium on marketable investments

(883

)

(43

)

Provision for doubtful accounts

30

66

Stock-based compensation

19,122

12,122

Gain on sale of convertible note held for investment

(217

)

(312

)

Amortization of discount and issuance costs on convertible senior notes

6,234

1,733

Others

(23

)

25

Changes in operating assets and liabilities:

Accounts receivable

(3,378

)

(1,114

)

Prepaid expenses and other current assets

(4,053

)

(3,140

)

Deferred contract acquisition costs

(5,488

)

(3,338

)

Other assets

(12,571

)

4

Accounts payable

159

1,493

Accrued and other current liabilities

6,516

2,415

Accrued federal fees and sales tax liability

(337

)

246

Deferred revenue

2,539

1,170

Other liabilities

5,412

261

Net cash provided by operating activities

17,978

13,708

Cash flows from investing activities:

Purchases of marketable investments

(151,308

)

(109,506

)

Proceeds from maturities of marketable investments

165,354

1,400

Purchases of property and equipment

(8,226

)

(1,092

)

Proceeds from sale of convertible note held for investment

217

1,923

Net cash provided by (used in) investing activities

6,037

(107,275

)

Cash flows from financing activities:

Proceeds from issuance of convertible senior notes, net of issuance costs paid of $7,946

250,804

Payments for capped call transactions

(31,412

)

Proceeds from exercise of common stock options

4,248

5,821

Proceeds from sale of common stock under ESPP

3,996

2,884

Repayments on revolving line of credit

(32,594

)

Payments of notes payable

(318

)

Payments of finance leases

(3,702

)

(4,403

)

Net cash provided by financing activities

4,542

190,782

Net increase in cash and cash equivalents

28,557

97,215

Cash and cash equivalents:

Beginning of period

81,912

68,947

End of period

$

110,469

$

166,162

FIVE9, INC.

RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT

(In thousands, except percentages)

(Unaudited)

Three Months Ended

Six Months Ended

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

GAAP gross profit

$

46,188

$

36,306

$

89,875

$

70,509

GAAP gross margin

59.6

%

59.4

%

59.1

%

58.7

%

Non-GAAP adjustments:

Depreciation

2,416

1,776

4,694

3,482

Intangibles amortization

88

88

176

176

Stock-based compensation

1,658

853

2,887

1,531

Adjusted gross profit

$

50,350

$

39,023

$

97,632

$

75,698

Adjusted gross margin

65.0

%

63.8

%

64.2

%

63.1

%

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA

(In thousands, except percentages)

(Unaudited)

Three Months Ended

Six Months Ended

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

GAAP net loss

$

(1,860

)

$

(2,042

)

$

(3,784

)

$

(2,649

)

Non-GAAP adjustments:

Depreciation and amortization

3,361

2,449

6,553

4,769

Stock-based compensation

10,436

6,797

19,122

12,122

Interest expense

3,406

2,378

6,802

3,188

Interest income and other

(1,490

)

(206

)

(3,235

)

(604

)

Legal settlement

420

420

Legal and indemnification fees related to settlement

64

241

356

241

Provision for (benefit from) income taxes

29

64

(20

)

109

Adjusted EBITDA

$

14,366

$

9,681

$

26,214

$

17,176

Adjusted EBITDA as % of revenue

18.6

%

15.8

%

17.2

%

14.3

%

FIVE9, INC.

RECONCILIATION OF GAAP OPERATING INCOME (LOSS) TO NON-GAAP OPERATING INCOME

(In thousands)

(Unaudited)

Three Months Ended

Six Months Ended

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

Income (loss) from operations

$

85

$

194

$

(237

)

$

44

Non-GAAP adjustments:

Stock-based compensation

10,436

6,797

19,122

12,122

Intangibles amortization

88

116

176

232

Legal settlement

420

420

Legal and indemnification fees related to settlement

64

241

356

241

Non-GAAP operating income

$

11,093

$

7,348

$

19,837

$

12,639

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME

(In thousands, except per share data)

(Unaudited)

Three Months Ended

Six Months Ended

June 30, 2019

June 30, 2018

June 30, 2019

June 30, 2018

GAAP net loss

$

(1,860

)

$

(2,042

)

$

(3,784

)

$

(2,649

)

Non-GAAP adjustments:

Stock-based compensation

10,436

6,797

19,122

12,122

Intangibles amortization

88

116

176

232

Amortization of debt discount and issuance costs

20

40

Amortization of discount and issuance costs on convertible senior notes

3,155

1,733

6,234

1,733

Legal settlement

420

420

Legal and indemnification fees related to settlement

64

241

356

241

Gain on sale of convertible note held for investment

(217

)

(352

)

Non-GAAP net income

$

12,303

$

6,865

$

22,307

$

11,367

GAAP net loss per share:

Basic and diluted

$

(0.03

)

$

(0.04

)

$

(0.06

)

$

(0.05

)

Non-GAAP net income per share:

Basic

$

0.20

$

0.12

$

0.37

$

0.20

Diluted

$

0.20

$

0.11

$

0.35

$

0.19

Shares used in computing GAAP net loss per share:

Basic and diluted

60,058

57,903

59,714

57,453

Shares used in computing non-GAAP net income per share:

Basic

60,058

57,903

59,714

57,453

Diluted

62,950

61,105

62,843

60,741

FIVE9, INC.

SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION

(In thousands)

(Unaudited)

Three Months Ended

June 30, 2019

June 30, 2018

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Cost of revenue

$

1,658

$

2,416

$

88

$

853

$

1,776

$

88

Research and development

1,907

450

1,064

233

Sales and marketing

2,749

1

1,585

2

28

General and administrative

4,122

406

3,295

322

Total

$

10,436

$

3,273

$

88

$

6,797

$

2,333

$

116

Six Months Ended

June 30, 2019

June 30, 2018

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Stock-Based
Compensation

Depreciation

Intangibles
Amortization

Cost of revenue

$

2,887

$

4,694

$

176

$

1,531

$

3,482

$

176

Research and development

3,377

890

1,941

427

Sales and marketing

4,998

2

2,947

3

56

General and administrative

7,860

791

5,703

625

Total

$

19,122

$

6,377

$

176

$

12,122

$

4,537

$

232

FIVE9, INC.

RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE

(In thousands, except per share data)

(Unaudited)

Three Months Ending

Year Ending

September 30, 2019

December 31, 2019

Low

High

Low

High

GAAP net loss

$

(6,313

)

$

(5,313

)

$

(11,981

)

$

(9,981

)

Non-GAAP adjustments:

Stock-based compensation

11,775

11,775

42,983

42,983

Intangibles amortization

88

88

351

351

Amortization of discount and issuance costs on convertible senior notes

3,250

3,250

12,788

12,788

Legal settlement

420

420

Legal and indemnification fees related to settlement

356

356

Gain on sale of convertible note held for investment

(217

)

(217

)

Income tax expense effects (1)

Non-GAAP net income

$

8,800

$

9,800

$

44,700

$

46,700

GAAP net loss per share, basic and diluted

$

(0.10

)

$

(0.09

)

$

(0.20

)

$

(0.16

)

Non-GAAP net income per share:

Basic

$

0.14

$

0.16

$

0.73

$

0.76

Diluted

$

0.14

$

0.15

$

0.70

$

0.73

Shares used in computing GAAP net loss per share and non-GAAP net income per share:

Basic

61,500

61,500

61,100

61,100

Diluted

64,500

64,500

64,200

64,200

(1) Non-GAAP adjustments do not have an impact on our income tax provision due to past non-GAAP losses.

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