Skip to main content Asks the Important Question: What Is UCaaS and How Can It Help Businesses?

By: Get News Asks the Important Question: What Is UCaaS and How Can It Help Businesses?

Communication has long been essential to the success of businesses and in today's day and age, it's more important than ever. Remote and hybrid workforces and a globalized economy have combined to complicate information sharing significantly in the corporate world. UCaaS provides a solution for keeping things simple.

What Is UCaaS?

Unified communications as a service (UCaaS) is a new type of business model for handling communication across multiple channels. Instead of relying on many different vendors for calling, faxing, video-conferencing, and other key collaboration tools, businesses that make the switch to a cloud-based service provider like Gigtel can keep track of everything in one place. To accommodate remote workers, international business partners, and other stakeholders, these services can also be integrated across devices.

Most people believe that UCaaS is the future of business communications. Since UCaaS Platform Integration is Still Top of Mind in 2023, it's hard to dispute that assumption. The benefits of UCaaS apply to any company with remote workers, more than one office, or a business model that requires substantial lead outreach.

Features of UCaaS

Every UCaaS platform is a little different, but according to, all of them offer at least four modules. A voice module acts as a VoIP phone service, which includes features such as call recording, forwarding, and routing, plus voicemail and, sometimes, conference call capabilities. A messaging module provides real-time chat capabilities for both groups and individuals. A video module facilitates individual and multi-participant video conferences. A collaboration module offers features such as team messaging and file sharing, scheduling, and project management tools. 

Problems Resolved By UCaaS

Without UCaaS, businesses must purchase products from at least four vendors to get this range of services. Each of these products requires ongoing updates, security upgrades, and technical support. In most circumstances, each communication service is also siloed, which makes it difficult not just to aggregate data but also to accomplish even basic daily tasks requiring the use of multiple channels.

Benefits for Businesses of All Sizes

Any business leader who is unsure whether it's worth making the switch may want to read this article. Understanding the benefits of UCaaS for businesses of all sizes makes it easy to see why this technology is considered the future of communications tech. Those benefits include:

  • Simplified communications for remote and hybrid work teams

  • Reduced costs by eliminating expenses associated with maintaining on-premise phone systems and infrastructure

  • Time savings for business leaders, partners, and employees

  • Affordable options for scaling up tech to meet growing companies' changing needs

  • Ongoing customer service for platform users

Is it Time to Make the Switch?

Today's businesses are operating in an ever-changing and increasingly technologically complex world. Those that want to maintain a competitive edge need to adopt the most effective tools for streamlining all aspects of their operations, and improving communications should make the top of the list. There's no time like the present to switch to UCaaS from more traditional business communications models, as companies that fail to do so will only fall behind as technology continues to progress.


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