Company is recognized for pioneering a new standard in enterprise AI agents for customer support
Decagon, the leading innovator in conversational AI agents for customer experience, today announced it has been named to the 2025 Forbes AI 50 — Forbes' annual list of the most promising, privately-held companies using artificial intelligence to shape the future of business and society. This marks Decagon’s first appearance on the prestigious list, which spotlights standout AI companies across North America.
With growing hype around AI agents, few companies have delivered meaningful, enterprise-ready results. Decagon sets itself apart by building AI agents that drive immediate and measurable impact. Its technology is used by well-known companies — including Hertz, Eventbrite, Duolingo, ClassPass, Notion, Bilt, Rippling, and Substack — to power high-quality, end-to-end customer support. Decagon’s AI agents manage tasks like refunds, identity verification, and complex escalations, all while delivering a customer service experience that feels personal and intuitive.
“Customer support is about so much more than just completing transactions — but that often gets lost with the AI solutions available today,” said Jesse Zhang, Co-founder and CEO of Decagon. “Being able to effectively handle tasks like refunds or account changes is table stakes. What sets the best products apart is their ability to meet customers where they are, completing complex workflows and delivering deeply personalized experiences. At Decagon, we pride ourselves on helping businesses consistently deliver that level of quality support with AI, and it’s an honor to receive this recognition.”
Decagon takes a novel approach to conversational AI for customer experience. Unlike traditional customer service automation that’s slow to build, requires costly professional services, and lacks the transparency to iterate quickly, Decagon enables business and engineering teams to build AI agents with Agent Operating Procedures (AOPs). AOPs combine the power and flexibility of natural language with the precision and rigor of code, enabling businesses to build and scale AI agents that are smarter, faster, and reflect the true voice of each brand.
For more information about Decagon, visit: decagon.ai.
About Decagon
Decagon is the leading conversational AI platform that’s redefining customer experience with AI agents. Combining the power of natural language with the precision of code, Decagon’s Agent Operating Procedures enable enterprises to build, manage, and scale AI agents that deliver secure and reliable customer service. Whether resolving an issue or proactively helping a customer discover greater value in the products they use, Decagon makes customer experience smarter, faster, and truly customer-centric. For more information, visit decagon.ai.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250411812238/en/
"Being able to effectively handle tasks like refunds or account changes is table stakes. What sets the best products apart is their ability to meet customers where they are, completing complex workflows and delivering deeply personalized experiences."
Contacts
Media Contact:
Sophia Tavakol
SMT Communications
Press@decagon.ai
