Strengthening Leadership in Utility Customer Engagement

Convey (formerly Message Broadcast), a leader in customer engagement for utilities and regulated industries, today announced the acquisition of Powerley, a pioneer of in-home energy management and real-time appliance-level insights.

The acquisition strategically blends Convey’s expertise in intelligent, large-scale and compliant communication with Powerley’s advanced energy analytics. Together, the platform delivers the utility industry’s most comprehensive and integrated offering, one that bridges smart data and customer communication to turn insight into action. Through predictive billing, personalized energy insights, and engagement across every channel, Powerley’s capabilities, now part of Convey’s platform, give utilities new ways to deliver transparent, fast, and simplified energy management experiences for utilities and their customers, across North America.

Earlier this year, Powerley launched BillWise AI, an intelligent bill analysis tool that helps customers and customer service representatives (CSRs) better understand energy usage, forecast high bills, and receive personalized savings recommendations. This AI-powered capability enables utilities to anticipate customer needs during usage spikes, rate changes, and billing issues. By integrating these advanced analytics with Convey’s best-in-class customer communication platform, utilities can now proactively deliver alerts about high-bill calls, improve average handle times, and enhance satisfaction through transparent, personalized communication.

“Powerley has always been driven by a mission to revolutionize home energy management by empowering utility companies and consumers with clear, actionable insights,” said Rahul Prakash, CEO of Powerley. “Joining Convey allows us to accelerate that mission at scale, bringing real-time energy awareness and control to millions of households. Together, we’re turning insight into action, helping customers better understand their energy use while enabling utilities to deliver smarter, more personalized experiences.”

“The combination of Convey and Powerley helps simplify energy management for end users and allows utilities to deliver a richer customer experience,” stated Maulik Datanwala, CEO, Convey. “Every message becomes smarter, every interaction more valuable, and every decision more transparent. We are building an intelligent communication network that anticipates need, personalizes support, and defines what it means to build trust and drive innovation in the utility sector.”

Utilities leveraging these combined capabilities have already achieved up to a 30% reduction in call center volume and significant gains in overall customer satisfaction. With the addition of Powerley’s analytics and insights, Convey now delivers the full spectrum of utility customer engagement, from actionable at-home energy intelligence to automated, compliant communication, all through one secure, scalable platform that gives their customers clarity, speed, and innovative ways to simplify energy management and strengthen customer relationships.

This acquisition enables Convey to set new standards for delivering intelligent customer engagement and further enhances the trusted innovation partner relationship it shares with the largest utilities across North America.

About Convey (Formerly Message Broadcast)

Convey is a leading provider of customer engagement software for utilities and other highly regulated industry sectors. With decades of domain expertise, Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our technology helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Convey is a portfolio company of OceanSound Partners and Energy Impact Partners. For more information, please visit goconvey.com.

About Powerley

Powerley is a SaaS provider and pioneer in AI-powered home energy management and customer experience tools for utilities. With over a decade of innovation and eleven patents (and counting), Powerley’s platform delivers real-time, appliance-level insights and recommendations that help consumers better understand, manage, and reduce their energy use. Visit www.powerley.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251030955231/en/

“The combination of Convey and Powerley helps simplify energy management for end users and allows utilities to deliver a richer customer experience,” stated Maulik Datanwala, CEO, Convey.